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Samai Ocean View Lodge Spa
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Reviews (94)
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53 - 58 of 94 reviews
Reviewed December 7, 2011

We stayed here as an extension to our Friendly Planet/Red Mangrove tour of the Galapagos in October. It was not exactly as we expected but having said that it was not bad either. Like another reviewer said it is not really a spa, they have a room for massages and pedicures etc but the person has to be called in. We did have massages and they were very good, reasonable price.
The location is inland from the coast a few kilometers and up in the hills so it does have a good view to the ocean beyond but it would be a far walk. It is not luxury but does have a particular charm, great staff, cozy cottages and some interesting activities that were included in our package such as ziplining, tour of the coast, visit to native village.
The food was OK but not special.

  • Stayed: October 2011, traveled as a couple
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1  Thank Christo60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2011

This place was simply terrible. Seemingly everything that could go wrong, did go wrong. Nothing was what it was supposed to be and we left terribly disappointed. We had spent a week on the Galapagos as part of Red Mangrove's Extraordinary Ecuador tour package and we were very happy. The Red Mangrove lodges were very nice and very well done. Unfortunately, The Samai Lodge does not come close to any of those places. It was not at all what it advertised to be, and not at all what we wanted.

Let's start with the basics. the website describes the Samai Lodge as a resort and spa. There was no spa. We inquired about spa services and told that some one would have to be called in and that there was a possibility it wouldn't happen before we left. We had planned on nice relaxing end to our Ecuador vacation, and we had hoped this would be a spa, and that we would be able to enjoy some spa treats--but no such luck. We checked out the outdoor pool and jacuzzi, they looked as though they could use a good cleaning, if only to remove all of the leave and other debris that had accumulated. We were starting to have some bad feelings. This was not turning out to be what we were led to believe from the website and the salespeople, and it was most definitely not what we wanted, and not even close to what we had paid for. We thought it couldn't get much worse.

It did. As we got ready for dinner, we started noticing some insects and bugs in our room. When we returned from dinner, it was an all-out infestation. There were literally insects everywhere. We spent an hour removing bugs from every corner of our room. It was incredibly disgusting. It got tot the point that we couldn't stay any longer. Not just in the room, but in the hotel. We felt that we had to end our vacation early. We were at a hotel infested with insects, spent an hour killing bugs and making out minimally hospitable--it was that much, just to be able to be in the room. I have stayed in $10 a night hostels around the world that were cleaner that this very expensive room.

What was worse, was we were not getting the vacation we had wanted. This was supposed to be three days of calm and relaxation. Three days on the coast, at a luxurious spa resort, and it didn't come close. there was nothing relaxing or luxurious about it. It was very disappointing.

I will say, that all of the people we worked with were incredibly friendly and nice. They were always helpful and tried to make our bad situation better. It is truly appreciated. Our main contact at Red Mangrove, Adina, was also very helpful. She got things in motion and helped us change our return flights and set up airport transportation. The people at the Samai Lodge an all throughout Red Mangrove were great, very helpful and very friendly.

Unfortunately, the Samai Lodge did not come close to our expectations. It was not at all what it claimed to be. There was no luxury, no spa, the website claims things that are simply not true. And the bug infestation made me long for the grungy hostels of my backpacking days. It was bad, really bad. I cannot recommend this lodge to anyone.

Room Tip: Stay somewhere else.
  • Stayed: July 2011, traveled as a couple
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3  Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 22, 2012

Dear Costumer:

Your opinion is very important for Us.

Samai Ocean Lodge- Spa, is not longer related with Red Mangrove Inn.

Hope we could transform your opinion into a learning experience.

Best Regards,
Tania Duran Tuttle
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2011

Beautiful small resort with super friendly & helpful staff.

  • Stayed: April 2011, traveled as a couple
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Thank cattraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2011

One couldn't imagine a more serene and lovely location and property. The attentive staff, the airy and spacious rooms, the sumptuous cuisine and the pampering wellness spa all add up to a dream vacation.

  • Stayed: June 2010, traveled as a couple
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4  Thank DaWigMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2010

I took Red Mangrove Galapagos an Ecuador tour, I did really enjoyed Samai, I did not Ecuador had such a great beaches and ooo the food, great, lots of multisport activities, I loved this lodge

  • Stayed: December 2010, traveled as a couple
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2  Thank hare6267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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