I just read the review from JS, and can understand the frustration. I had read negative reports for February birding viewing on other sites and had concerns when my private bird guide recommended this place. I was concerned about the number of people, that it would be overly 'touristy' and that the rain and mud would make birding miserable. My guide called ahead and there were only 8 people booked for the day we discussed. I think that even 15 would be too many for prime viewing. Something Angel might want to consider.
I felt he was not as monetarily driven as my initial worries prior to the visit. I learned to trust my private guide and she and Angel know each other well and I felt he showed good concern for his birds.
There was road work going on, so getting up the slopes in the mud was messy. One really needs rubber boots in the cloud forest in February. It is their rainiest month. Regardless, boots made it passable. Those who insisted on using their hiking boots had a lot of cleaning to do. This day, those who had vehicles, piled folks in and drove them to relevant places.
One needs to be prepared for mud, wet, and inclines at any time when birding in the cloud forest reserves during their rainy season.
I happened to have seen a cock of the rock by chance the day before, but we did see them at the lek. The low lighting did not make this the highlight of the day. I really enjoyed the other areas where they put out fruit for the barbets, toucans and toucanettes; also the hummingbird feeders. The later breakfast of coffee, cheese empanadas and Bolons (green plantain fried dumplings/croquettes) were excellent. Freshly made.
When the mist rose, the views (particularly for birders) from the breakfast area deck were amazing.
There is a lot to do on this property. Several areas for antpittas, the bird and hummingbird feeders and the leks. As I had paid my guide for transport and guiding, the actual entrance fee was only $25. I was happy to find it much less commercial than the impression I developed over a very few reviews. Most birders give this property a high mark. I agree. If not a birder, it might be a bigger slog in less than ideal conditions to see a funny looking bird with a red head. If a birder, there is an advantage of bringing your own bird guide and transport.
As to toilets, when I was there, there was a block with two toilet rooms - with flush toilets. The sink, however, was external.