I don't want to start with negative points so I will highlight what I think is nice about the hotel.
Rooms are big and spacious. We were lucky to be upgraded to a sea view room otherwise we would have been on a room without any view and a tiny window inside the bathroom.
The design is very cute and gives it a nice atmosphere in the hotel. Very trendy and boutique style. Perfect for couples. The swimming pool is nice and big and the beach is also very pretty with confy beach beds. The sea is perfect for swimming and very clean. It has everything to be the best hotel BUT service is something that does not exist in this place unfortunately. The staff never greets you, when you enter a restaurant no one acknowledges your presence. You can actually enter and choose whatever table you want but good luck waiting for someone to come help you. We ordered food and it took over an hour to get it and no, the restaurant was not full. It was us and another 3 tables. I don't think they know anything about service flow. Sadly enough the 20% service charge is added almost mandatory in the final bill but I don't they deserve it. I am not sure if they lack training from the hotel itself or if they simply don't care about serving people and trust me, nothing there is cheap. Food and drinks are quite expensive. A small meal for 2 and drinks will not cost you less than 200 Reais.
I had read other reviews here about their bad service and I'm sorry I will have to agree with all of them.
I hope that the management do something about the service levels because the hotel itself is stunning!
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- Also Known As:
- DPNY Beach Hotel & Spa Ilhabela, Brazil