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“Amazing hotel BUT...”

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DPNY Beach Hotel & Spa
Ranked #2 of 23 Hotels in Ilhabela
Certificate of Excellence
Dubai, United Arab Emirates
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Amazing hotel BUT...”
Reviewed December 9, 2013 via mobile

I don't want to start with negative points so I will highlight what I think is nice about the hotel.
Rooms are big and spacious. We were lucky to be upgraded to a sea view room otherwise we would have been on a room without any view and a tiny window inside the bathroom.
The design is very cute and gives it a nice atmosphere in the hotel. Very trendy and boutique style. Perfect for couples. The swimming pool is nice and big and the beach is also very pretty with confy beach beds. The sea is perfect for swimming and very clean. It has everything to be the best hotel BUT service is something that does not exist in this place unfortunately. The staff never greets you, when you enter a restaurant no one acknowledges your presence. You can actually enter and choose whatever table you want but good luck waiting for someone to come help you. We ordered food and it took over an hour to get it and no, the restaurant was not full. It was us and another 3 tables. I don't think they know anything about service flow. Sadly enough the 20% service charge is added almost mandatory in the final bill but I don't they deserve it. I am not sure if they lack training from the hotel itself or if they simply don't care about serving people and trust me, nothing there is cheap. Food and drinks are quite expensive. A small meal for 2 and drinks will not cost you less than 200 Reais.
I had read other reviews here about their bad service and I'm sorry I will have to agree with all of them.
I hope that the management do something about the service levels because the hotel itself is stunning!

Stayed December 2013, traveled as a couple
Helpful?
3 Thank Fufuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,601 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
New York City, New York
Level 5 Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 22, 2013

The Curral Beach is just wonderful to swim or just get sun-tanned. It is one of my favorite beaches in the world, particularly during the summer. The DPNY Hotel takes advantage of its location in that wonderful place. Its gothic-medieval-new rich-modern style may deceive you at first; do not allow yourself to feel like a cow with the ridiculous wrist band that they tag you at the front desk - it is just an identification tool to help workers know that you are a guest and what is your status inside the hotel. Little by little, you will understand why Conde Nast elected it the best beach hotel in South America: wonderful drinks, wonderful food, nice rooms, good everything… unique scenery of a beach that looks like a natural swimming pool. Breakfast amazing, wonderful spa services. Beach staff was a bit lazy or not well coordinated - drinks took long time to arrive and had to request drink menu three times to get it… But on a scenery like that, lazily resting either on the beach or at the swimming pool, who cares? who could ask for anything more?

Room Tip: rooms on the side of the beach are better but more costly.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
São Paulo, SP
Level 5 Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 16, 2013

if you looking for a place that you don't have nothing to wore about beside have good time, thats the place, good room, nice beach, good food, incredible view, and fantastic sound track. I really recommend

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoseEduardoPP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 8, 2013

Beachclub and Beachhotel in the south of Ilhabela. I have been here a couple of years ago, and I was disappointed. First of all the hotel (seating, decks and wood at the pool/beach) has a bit come down. The white seats are dirty, the wooden furniture is not very well maintained. Secondly the meals (incl. Sushi) are OK, but not good enough for the price that they charge. Sea Club offers a better price/quality at a much better location. They just try to cash-in…also the public is more popular than a couple of years ago, maybe it is logical if you can even finance your hotel stay in 10 times….

Room Tip: Do NOT choose the rooms at the other side of the road!!
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vermelhadosul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level 4 Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 16, 2013

The hotel looks like it came out of a magazine right there. It's amazingly beautiful... The rooms are very nicely decorated, the hotel is built in very fine wood, the pool is awesome and instead of pool chairs around it there are beds circling the pool...all white, with huge pillows...perfect! There are coffe machines (espresso machines) in the rooms. The bathroom tiles/mosaic are beautiful! The beach is also nice and you can do some standing paddle, kayak or even just chill on some of the beds that are on the and as well... The most amazing is that if you look one way, you see the ocean, and if you turn to the other side, you see the mountain and lots of trees! Wonderful... The breakfast is very good and the dinner, fantastic! The drinks are also something else. The caipirinhas are very good! Specially when you enjoy them on that wonderful place. Oh I was almost forgetting. They also have a great spa and beauty salon. I had my nails done there and it was worthy. But, is Ilhabela, so watch out with the Mosquitos, they bite you even under water... That's a fact.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janaina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ribeirao Preto, SP
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 6, 2013

Great place to rest! Very nice beach and beach service! There is almost no entertainment activities, no sports, nothing! Rooms are great and IlhaBela is amazing.
Place to rest at the beach with great house music, cold beer and great drinks

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 11, 2013

DPNY is a very pleasant hotel with a great restaurant and beach. The pool is large and inviting, although it blocks the ocean viewThe rooms are not particularly large, but are appointed in a fun and colorful way. The detail work in the tiles on the walls is impressive - looks a bit like kindergarten art, but the extent of the inlay work keeps you interested much longer than any wall coverings I have seen before. The restaurant served some delicious courses: the fish was fantastic and the pear in wine dessert divine. The hotel is very romantic and its guests were principally Brazilian couples. Staff Knowledge of English was fairly limited, but there was usually someone available who could communicate. Not inexpensive, but a delightful spot.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Groverthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DPNY Beach Hotel & Spa

Property: DPNY Beach Hotel & Spa
Address: Av. Jose Pacheco do Nascimento, 7668 | Praia do Curral, Ilhabela, State of Sao Paulo 11630-000, Brazil
Location: Brazil > State of Sao Paulo > Ilhabela
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Ilhabela
#1 Spa Hotel in Ilhabela
#1 Luxury Hotel in Ilhabela
#1 On the Beach Hotel in Ilhabela
#2 Romantic Hotel in Ilhabela
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — DPNY Beach Hotel & Spa 4.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
DPNY Beach Hotel & Spa Ilhabela, Brazil

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