We spent a five day minivacation here, and must say, the place itself is great. Beautiful pool and beach area, nicely decorated areas and very peaceful location. We had the Suite, which has groovy decoration with a large private terrace overlooking the pool and the sea, really worth it! The other room for children was really small and dark, so nothing to recommend. The hotel has several restaurants, but the food is very average. The sushibar is slow, but their sushi is very good and reasonably priced. Also the dishes at the beach were quite decent. The one major issue is their service; At the beach and pool area it worked quite nicely with friendly service, but in the evenings, it is very slow and not that attentive.
One curiosity is that if you arrive on Sunday, your check-in time is at 9pm! I understand that they try to offer sunday leavers an extra day at beach, but for the ones arriving, is a real drag! Nobody wants to drive from Sao Paulo at dark, and it would be nice to at least to have settled down and showered before dinner. I would suggest that if they have people arriving on Sunday, give late check-out for leaving ones until 3 or 4pm, but let arriving guest to check in at 6.pm. At our arrival we spent time at the pool bar, bored and tired, and requested wi-fi code: we got it four hours later, after several requests!
The hotel has a spa services, but unfortunately I cannot recommend them, since I had a very bad experience with a rough treatment. We requested next day a doctor, which never arrived.
Also be aware of insects, the bites are itchy and the marks last long.
Despite of these problems, the place has lot of potential and in general we had a great stay enjoying their premises. The management should pay more attention to keep their service level constant and improve the quality of the food, instead of complacently referring to their awards whenever there is a problem.
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- Also Known As:
- DPNY Beach Hotel & Spa Ilhabela, Brazil