The hotel lives up to its promise to be hip chic, but it lacks basic service standards. For example, our room wasn't ready when we arrived and they didn't have a place to store our luggage. They said we needed to carry our luggage to change and then take it back to our car while we waited for the room. The reception desk staff was rude and unprepared. For the rates they charge they need to improve their service! On the positive note, the restaurant was good with great food. They didn't have a lot of the wines on the list but the food helped overcome that.
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- Also Known As:
- DPNY Beach Hotel & Spa Ilhabela, Brazil