We just got back from DPNY. The hotel is amazing, beautiful location, great design and decoration and breathtaking views. However the hotel stuff needs training in customer service and client satisfaction. The receptionist at the hotel was very rude to us on our welcome. She told us that we had to leave our suitcases in our car until check in time, since the hotel did not have a storage for luggage. Later on, the bell boy told us she was "confused" and the hotel indeed had storage for luggage. The hotel is amazing as said before but do not expect 5 star service. Also there is no fitness center
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- Also Known As:
- DPNY Beach Hotel & Spa Ilhabela, Brazil