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Reviewed December 27, 2017 via mobile

We arrived today at this hotel... Firstly we were extremely surprised because due to the price we expected an AMAZING hotel. The hotel is simple, nothing much... The service? Omg, the service is the absolute WORST I have ever seen. You order something as simple as soap for the bathroom and 6 hours later, no soap.
Secondly, at 6pm there is no room service! What the hell?
You can order from the restaurant Privilege boutique across the street which is EXTREMELY overpriced and terrible.
So disappointed.... I don't recommend this hotel to anyone! I feel stupid and robbed.

Date of stay: December 2017
Trip type: Traveled as a couple
Thank Stephanie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2017

We were driving back to Natal and wanted to stop somewhere seaside and a friend recommended this place, said the view was fantastic and the drinks even better. They were right, we ate at the restaurant next to the resort for lunch and sat on the outside terrace with a beautiful view of the ocean. The grounds were beautiful and I would defiantly want to stay here if we ever return. The food was amazing, the chef came out and asked us what we wanted and off his recommendation we told him to surprise us. The caipirinha's were the best we had yet, maybe it was the view and atmosphere but it just all seemed perfect. What a way to end our trip to Pipa.

Date of stay: September 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank DianeG2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2017

Beautiful gardens overlooking the sea with dramatic tropical views. Comfy beds, good air conditionning. While the hotel offers a free shuttle to Pipa centre several times a day, I would strongly recommend renting a car to have the freedom to explore the area. The beach is better there than next to Pipa, but as it is open sea, it is rough and can be dangerous, so be careful while taking a dip!

The hotel pictures shown were taken some time ago and the premises have deteriorated since. Except for the green areas and lawn, the whole place needs a serious overhaul. Steps in the garden can be dangerous at night and not well lit, actually they can be removed without consequences and the result would be a beautiful lawn. Not very much privacy, if that is what you are looking for. I would strongly suggest revamping the restaurant which has been built with cheap materials many years ago. Brazilian breakfast was passable, but with much room for improvement. Overpriced minibar. Charging 2 USD (6 BRL) per coffee capsule for the in-room machine, is ridiculous, as in most hotels in this class range and price, it would be complimentary.

Room tip: Beware that on the other side of the road is the Privilege Aqua Park
Date of stay: August 2017
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank guillermol84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy P, Gerente at Pipa Privilege Boutique & Spa, responded to this reviewResponded November 3, 2017

Good afternoon!!!

Thank you for rating us ...
We hope to receive you again for a new evaluation after the necessary changes.
Welcome already!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017 via mobile

I have been with my wife during a week, there was mistake on my room so the first night I was crossing the street in a very nice room with a no so good view and near kids pool. Nice place but totally different to the beach suites.
We stayed 6 days in a deluxe suite and was incredible the view and all amenities. Service was good and restaurant very good but expensive for the night. Place to go back anytime!!

Date of stay: September 2017
Trip type: Traveled as a couple
Thank Fliatobias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy P, Gerente at Pipa Privilege Boutique & Spa, responded to this reviewResponded October 31, 2017

Mr. Tobias!

Thank you for rating us on Tripadvisor; We take this opportunity to say that your opinion is very important to us.
Many thanks for the review and it was a huge pleasure to meet you !!!!

We are already with a new menu on the way, with the same dishes and reduced prices. We emphasize that all our dishes are executed with premium products, of the first line, for this reason our prices are compatible with our quality.
We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2017

The view is just amazing, the rooms are ok. To get your breakfast you need to cross the road and the restaurant is shared with Pipa Acqua, a lot of daily users. The manager Vincent is very sympathic but has no experience to run luxury hotels with a qualified service and should not charge the price of a luxury hotel. The staff is badly paid with no experience. It should be downgraded. The food is bad. There are better places around.

Room tip: Find another place and juste go for the view
Date of stay: December 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank PierreBond007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipa P, Gerente de relações com clientes at Pipa Privilege Boutique & Spa, responded to this reviewResponded January 26, 2017

Mr Pierre,

We appreciate your comments and will always work to improve our hotel.
We look forward to a new opportunity for a further re-evaluation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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