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Reviewed January 3, 2016

The hotel is going through expansion work. You see lots of material around. The rooms are big, but you notice they are used. They gave me a non smoking room that smelled cigarettes. They changed and gave an upgrade. The hotel has a restaurant that serves normal food. Nothing exceptional. Wifi did not work properly in the room. Very slow. In the lobby ok., The breaksfast is OK, bur nothing special. The city has others hotels, less expensive and less old.

Date of stay: January 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Lyss M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternmacae, General Manager at Sleep Inn Dubai Macae, responded to this reviewResponded January 5, 2016

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (22) 2105 - 8888.


Sincerely,

Edvard Jose Pancracio
Gerente Geral
BEST WESTERN Dubai Macae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2015

Negative:
Wifi free but working erratically.
Mosquitoes in the bedrooms.
Terribly noisy. (HVAC, ventillation, other rooms etc...)
No french channels at the TV.

Positive:
Personnal ok.
Breakfast free and correct.

Room tip: Not just above the entry doors, higher level for the noise
Date of stay: July 2015
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Philippe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternmacae, Manager at Sleep Inn Dubai Macae, responded to this reviewResponded July 15, 2015

Dear Mr. Philippe,

First of all, I would like to thank you for your observations, during your recent stay in our Hotel, which allows us to assess your satisfaction with our services.
Unfortunately we could not exceed your expectations, however the faults mentioned in your reviews, we can justify.

Some of these problems occurred because, by this time of the year, Macaé suffers a lot from the great proliferation of mosquitoes and it is necessary some extra care to maintain the windows of the apartments closed.

As for the French TV channel , the NET TV company,hired recently, offers French programs through the channels 204 "TV 5" and 205 "TV E". This programming will be available in the coming days, as well as the 120MB link Wi Fi, already hired !!!!

The lack of quality in the provision of TV services, Wi Fi or any other, is not part of the standard of our services and we are working to reach solutions and new partners that satisfy the needs of our customers. We would like you to know that we are basing ourselves in your feedback to keep the focus on our improvement.

We hope that you give us another opportunity to have you again with us at our Hotel, so we are offering you a courtesy to be used when you need !

Once again, we feel sorry for the inconveniences caused and we really hope to have you here on your next visit .

Best regards,

Edvard José Pancracio
Gerente Geral
Best Western Dubai Macaé

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2015

I have been staying at this hotel on and off for about 6 years and have no problems what so ever it. I would not say it is tired in fact I still think its as it was when I first styed there. Okay the walls are a little thin but that in itself is not a problem basically this is a buisness hotel and not a holiday hotel and it suits its purpose. Rooms and bathrooms are well appointed and more importantly clean. Staff are excellent. Food is excellentOh and they have smoking rooms a very rare commodity.

Date of stay: June 2015
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank stevelittler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternmacae, Manager at Sleep Inn Dubai Macae, responded to this reviewResponded June 9, 2015

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (22) 2105 - 8888.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Edvard Jose Pancracio
Gerente Geral
BEST WESTERN Dubai Macae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2015 via mobile

This hotel is ok. It's oldish looking and showing its age a bit. It's clean and the staff was quite friendly. The food was decent overall but the buffet was not. Better to order off the menu. As of February 2015 there is quite a bit of construction. Nothing at night but in the day it was noticeable. They have a pool and sundeck but they are very small. Decent exercise equipment but the room is quite hot.

Overall pretty good. But could be better.

Date of stay: February 2015
Trip type: Traveled on business
Thank D590MJmichaelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternmacae, Gerente at Sleep Inn Dubai Macae, responded to this reviewResponded February 9, 2015

Dear ,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (22) 2105 - 8888.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Edvard Jose Pancracio
Gerente Geral
BEST WESTERN Dubai Macae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2014 via mobile

Stayed here a couple of nights. Far cheaper than most of the hotels you can find in Macaé.
Friendly staff, good food FREE WIFI. If you like simple and not too much fuss then this is ideal. I liked this hotel better than some of the more plush ones available.
And a wee free sweety when you check in. Nice touch.

Date of stay: September 2014
Trip type: Traveled on business
Thank KJCPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternmacae, Manager at Sleep Inn Dubai Macae, responded to this reviewResponded October 1, 2014

Mr.

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (22) 2105 - 8888.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Edvard Jose Pancracio
Gerente Geral
BEST WESTERN Dubai Macae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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