Maui was our last stop on our 2 week honeymoon. After staying the Halekulani in Oahu, one can understand why our expectations were high. I will warn readers that I stay at some great hotels in the US that set my standards - Pennisula, Four Seasons and Ritz. If you are used to second tier hotels, this property will probably be great for you. If you are used to staying at the top hotels, you will be very upset what you get for the price.
The minute we walked into this hotel, I had a horrible feeling about it. It is set up poorly and the staff is lethargic, bordering on pathetic. At the front desk, the gentleman was extremely rude when checking in. Another note, I am from New York and I do not mind rudeness very much. However, this guy was really a jerk. We waited for 2 hours for the room, after being told that there were no upgrades available - without even checking. Had a medicore lunch at the pool restaurant with weak service. While there, we noticed maybe one server walking around the pool.
We booked a full ocean view room for a hefty rate and told them that this was a honeymoon trip. Once we got our room, we realized that the view was once of an ocean...45 degree BUT it overlooked a construction zone - dirt mounds and all. It was the weakest room that I have ever been put in for that kind of money. We called the Four Seasons and booked a room there. This is probably the worst part of the story...when I went down to inform them that we would be checking out, the guy ONLY said, "OK, we hold a two night deposit and we will send a bellman up to your room in five minutes." That is it! Not a question about what was wrong or if they could do something. NOTHING, just see ya.
Upon our arrival to the Seasons, they immediately upgraded our room to an ocean front, huge room and sent champagne later in the evening. The scary thing is that price was the exact same! The property is utterly beautiful and food is great. You never need to leave the grounds.
The Fairmont, however, could be fine for a large family. All the rooms are suites and they have a large water slide etc. At teh same time, if you can afford it, the Four Seasons has an amazing rec room for kids complete with a video game room.
I spent only two hours at the Fairmont and knew it was not for us. I would not recommend it to anyone, not will I ever stay at a Fairmont in the future.
- Official Description (provided by the hotel):
- Discover the essence of Maui at Fairmont Kea Lani, Hawaii's only all-suite and villa luxury resort. Nestled on the golden sands of Wailea's Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. Fairmont Kea Lani is the ideal island getaway with four unique restaurants, three swimming pools including an adult-only pool, a comprehensive fitness and wellness program and unrivaled access to the best adventures across the island. ... more less
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- Also Known As:
- Fairmont Kea Lani Maui Hotel Wailea
- Fairmont Hotel Wailea
- Fairmont Maui
- Fairmont Wailea
- Wailea Fairmont
- The Fairmont Kea Lani
- Fairmont Kea Lani, Maui Wailea