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“The only place to stay on Maui”

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Fairmont Kea Lani, Maui
Ranked #3 of 8 Hotels in Wailea
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 16, 2013 via mobile

The Fairmont Kea Lani on Maui is the most welcoming and comfortable luxury resort to experience. Hotel staff never fails to surprise with exceptional service, anticipating guests needs. For those returning, each time, from all areas of the hotel, the staff remembers and calls you by name. Very special place. And the spacious suites (the entire hotel is suites) are second to none. It's no surprise the Kea Lani has become the destination of choice. Absolutes fantastic. I can't wait to see the new spa!

Stayed: December 2013, traveled solo
Thank Maui4Me2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 16, 2013

We stayed here for a week in June and it was one of the best trips we had. The location of the hotel is convenient. Not too far from things and not too close either. The kids loved the waterslides and the grounds were well kept. Of course everyone was super nice and super friendly. We love Hawaii and the Fairmont!

  • Stayed: June 2013, traveled with family
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1  Thank hongjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

Despite some minor wrinkles, we left the hotel feeling positive. The rooms (all suites of the same size, so different pricing is related mainly to location/view) have a great layout and a pleasing feng shui -- there is an efficient and pleasing use of space. The public space and grounds are also very nice: we check out neighboring properties (Four Seasons, Waldorf Astoria, Marriott) and found the Fairmont to be the most aesthetically pleasing and the least crowded/congested. Bottom line is we were glad we chose this property.

There were some minor wrinkles, but they pale in comparison to the positives. We had a two night stay and housekeeping was impeccable; on our 5 night stay (six days later) housekeeping wasn't as attentive ... the room was clean, but there were some minor lapses. As well, the lobby bar was disappointing (waited 45 minutes for snacks and then learned the waitress forgot to put in the order) and Nick's Fishmarket (not owned/operated by Fairmont) was inconsistent. Our one experience at Ko (owned/operated by Fairmont) was very positive. Our two visits to The Polo Beach Grill were both very positive.

As a place to say (the room and property), this appears to us to be the best choice in this area of Maui both in terms of accommodations and also in terms of value for one's money.

FYI, there is an Avis Car Rental counter in the lobby. It seems one can get a better price if booked in advance before arrival than to wait until one is here (my rental was $25 less per day) -- check you credit card company and/or your frequent flyer program for discount codes.

Room Tip: Request a room on the top floor to avoid sounds from above; consider avoiding mountain view rooms gi...
  • Stayed: December 2013, traveled as a couple
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1  Thank RAKlein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this reviewResponded December 26, 2013

Aloha and mahalo for taking the time to write such a nice review. While we are very happy to learn your stay was a positive one, we apologize that the service level in certain areas was inconsistent. We strive to provide high quality service in every area and we are sorry we fell short in some areas. Please know that your comments will be shared with the team and appreciate your role in improving our standards. Best wishes and warmest aloha.

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Reviewed December 15, 2013

Have stayed at this hotel many times, dating back to the early 90's when it first opened (pre Fairmont just the Kea Lani).

Always an excellent place to stay.. It is more subdued and quiet and I prefer it to the other excellent neighboring hotels where I have also stayed (4 seasons, Grand Wailea, etc).

A major reason I like it as opposed to the Grand Wailea is that it has a smaller and more elegant feel and I'm not really into the mega pool with thousands of kids.. So if you've got a family of kids and pool goers you may prefer the Grand Wailea (although mine enjoyed the Kea Lani just fine).. For adults and couples with no kids, this is a more pleasant experience than those hotels..

Usually have booked Delux ocean views... Garden rooms are likely to have an obstructed view or behind the polo condos.. So I'd recommend the ocean view rooms...

Normally I visit in the shoulder season (October) and usually there is some construction going on, but I'm fine with it and usually slightly reduced room rates.

It's a resort so you are going to pay dearly for everything.. .parking is $25 a night, restaurants are expensive but it's no different than the comparable hotels. So I won't complain...

Dining Tips: Skip the hotel restaurants.. There are a number of great places to eat (and much cheaper) in the vicinity.
For breakfast there are a couple of good places at the Wailea shots a nice walk or short drive away. Also in Kihei there are several good breakfast joints..

For dinner, Joe's is my favorite.. And at one of the golf courses the Red Bar... Also a variety of tourist restaurants at the Wailea shops.(Tommy Bahamas, Cheesburger and Pradise, Ruth Chris etc..).. All much cheaper and better than the hotel restaurants...

In short you can't go wrong with the Kea Lani... especially for couples..

Room Tip: The Deluxe ocean views are the best.. Avoid the garden views as you are liable to stare at the bac...
  • Stayed: October 2013, traveled as a couple
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2  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2013

I can't say enough good things about the Kea Lani.

When you arrive after your long trip from the mainland and airport (didn't the chickens at the airport make you laugh?, they did me) you are met by a smiling face, a tube rose lei and tasty juice to quench your thirst, the check-in process is seamless (I did check on mine the week of our trip, which might have helped) and the staff is egar to get you to your room so your vacation can start. As you walk to the property it takes your breath away, it is beautifully landscaped and if your lucky enough to arrive at sunset as we did, you might just stand there and literally feel all the stress from getting to this point just fade and the Island takes over providing a picture post card backdrop you will never forget.

This was our second stay in this Island paradise Resort. I can't imagine any view would be awful unless you were looking directly over the parking lot and each room is a suite which is a rare find. I will say If you can afford the Signature Kilohana Suite, do it. We were on the 6th floor in room 602 on the right side of the property which overlooked the Villa's, Resort beach front, the most extraordinary sunsets and fantastic sunrises. The left side of the very large wrap around Lani looked back over the resort property and pools which at night was also a tropical paradise picture. Day or night we were very pleased with our room and relaxed and believe it or not the crash of the ocean can be heard clearly, even that high up. The drawback? It is a bit of a walk to this room from the elevator so if you have a condition that prohibits a generous walk the room might not be for you. The air conditioner had a few issues while we were there but the maintenance staff responded very quickly and was genuinely concerned that our expectation's were met.

The other great thing is that even if you don't have any Island excursions planed you will not be disappointed in this Resort because you can get up order room service or attend a delicious breakfast buffet with many local dishes and fresh fruit (cost 35.00 but worth it and not much more than you would spend eating out. Plus if you came all this way it wasn't for the dollar menu at McDonalds). Then take the Resort offered Cultural Canoe experience, it was one of our favorite activities and we didn't even have to leave the resort ( make sure to book this as early as you can, only 4 passangers ride at a time). Then since your a little damp, go to one of the many pools and swim, take in the beauty, visit the gift shop and maybe have an appetizer and cocktail at the swim up bar. Go up and have a shower in your giant bathroom and eat at Nick's or Ko', but because of our view we choose room service on our Lani. This year I purposely, left 3 days open just to enjoy our room, view and the property. It says a lot about the property and staff in my opinion if you choose to stay in your resort while in Hawaii.

Other than the great staff, cleanliness of our room, the property and great views we were lucky enough to watch a pod of Humpback Whales breech directly from our Lani on the last night before heading home. Yes, there are cheaper places to stay on Maui but once you experience the Kei Lani you will always be looking for away to get back to this piece of paradise.

Thank you Fairmont Kei Lani, your comitiment to providing a tropical oasis is greatly appreciated. If I could make one suggestion, it would be to leave one bar and the Jacuzzis' open for those that have excursions for dinner cruises or daytrips to Honolulu. When you return to the Resort it would be nice to partake in a cocktail after a long day of Island fun or even a dip in the Jacuzzi. I understand the Resort is not trying to create a party atmosphere but most guest we encountered or spoke with between 9-11 felt the same. The bar revenue alone could most likely cover running the jets a little later on the Jacuzzi. Nobody wants to come back from a long day and go across the street for a nightcap. Next time we will be proactive and stock our room but really the Luna bar or outdoor bar would be nice late night. Just a suggestion.

Room Tip: Rooms higher up will give you a better room and ground level floors on the right side of the propert...
  • Stayed: December 2013, traveled as a couple
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Thank Mechele G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this reviewResponded December 26, 2013

Aloha and thank you for your fantastic review! We are thrilled you had a wonderful stay with us and enjoyed all the resort has to offer especially our signature Kilohana Suite. We appreciate your thoughtful advice and information for our future guests and pointing out everything that makes our resort so special. Please know that all of your suggestions will be shared. Thank you again and we look forward to welcoming you back again soon.

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Reviewed December 13, 2013

We stayed for 10 days and loved the experience. The hotel is lovely and the staff is above and beyond accommodating. I enrolled our daughter in the day camp and was super impressed. The facility is great, the staff is professional (Carrie and Bonnie - yeah!) and taught our girl all kinds of neat Hawaiian info. I actually wish I could have stayed with the kids camp for "lizard day". :-) Relaxed stay, great food and quiet cool room. The ocean is warm and sandy bottom entry with great snorkelling.

  • Stayed: November 2013, traveled with family
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Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this reviewResponded December 19, 2013

We are thrilled that you loved your entire experience of the resort and appreciate you recognizing the high level of service from our staff. It's wonderful that your daughter enjoyed Keiki Lani Kids Club - your kind words will be shared with Carrie and Bonnie. Thank you again and we hope to see you and your family again in the future!

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Reviewed December 10, 2013

We had planned to celebrate our 1 year anniversary at the Fairmont for 5 nights. Two days before our scheduled departure, I had an emergency cerclage forcing us to cancel our trip. We had pre booked the room in order to take advantage of a fantastic room rate. We feared at best we would be able to recoup only a portion of our stay.
Not only did the Fairmont refund our entire trip, they did so with grace and class.
We can't wait to rebook our trip sometime in Spring 2014 and bring our whole family. Happy to spend money with a property that still values its customers

  • Stayed: October 2013, traveled as a couple
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1  Thank Jcartersfca16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this reviewResponded December 19, 2013

We are so sorry to learn of your unexpected emergency prior to your stay. Wishing you a quick and healthy recovery and we will look forward to welcoming your family in the spring. Happy New Year, Hau’oli Makahiki Hou!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Kea Lani, Maui

Address: 4100 Wailea Alanui Dr, Wailea, Maui, HI 96753-8449
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Wailea
#2 On the Beach Hotel in Wailea
#2 Business Hotel in Wailea
#3 Luxury Hotel in Wailea
#3 Romantic Hotel in Wailea
#3 Spa Hotel in Wailea
#3 Green Hotel in Wailea
Price Range: $452 - $1,556 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Kea Lani, Maui 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
Discover the essence of Maui at Fairmont Kea Lani, Hawaii's only all-suite and villa luxury resort. Nestled on the golden sands of Wailea's Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. Fairmont Kea Lani is the ideal island getaway with four unique restaurants, three swimming pools including an adult-only pool, a comprehensive fitness and wellness program and unrivaled access to the best adventures across the island. ... more   less 
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Also Known As:
Fairmont Kea Lani Maui Hotel Wailea
Fairmont Hotel Wailea
Fairmont Maui
Fairmont Wailea
Wailea Fairmont
The Fairmont Kea Lani
Fairmont Kea Lani, Maui Wailea

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