We had planned to celebrate our 1 year anniversary at the Fairmont for 5 nights. Two days before our scheduled departure, I had an emergency cerclage forcing us to cancel our trip. We had pre booked the room in order to take advantage of a fantastic room rate. We feared at best we would be able to recoup only a portion of our stay.
Not only did the Fairmont refund our entire trip, they did so with grace and class.
We can't wait to rebook our trip sometime in Spring 2014 and bring our whole family. Happy to spend money with a property that still values its customers
- Official Description (provided by the hotel):
- Discover the essence of Maui at Fairmont Kea Lani, Hawaii's only all-suite and villa luxury resort. Nestled on the golden sands of Wailea's Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. Fairmont Kea Lani is the ideal island getaway with four unique restaurants, three swimming pools including an adult-only pool, a comprehensive fitness and wellness program and unrivaled access to the best adventures across the island. ... more less
- Reservation Options:
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- Also Known As:
- Fairmont Kea Lani Maui Hotel Wailea
- Fairmont Hotel Wailea
- Fairmont Maui
- Fairmont Wailea
- Wailea Fairmont
- The Fairmont Kea Lani
- Fairmont Kea Lani, Maui Wailea