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“Nice but...check your bill” 4 of 5 stars
Review of Fairmont Kea Lani, Maui

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Fairmont Kea Lani, Maui
Ranked #3 of 7 Hotels in Wailea
Certificate of Excellence
GreenLeadersBronze level
West Vancouver, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice but...check your bill”
4 of 5 stars Reviewed March 26, 2013

Stayed at the Fairmont for five nights in March 2013, with husband and teenager. Overall very clean, well maintained gardens and pleasant beach location with lots of space to spread out and explore the grassy grounds, beach, pools, lounges and various restaurants, especially compared to newer more cramped feeling resorts.

Choosing to stay here, we did expect the food to be expensive but were surprised and a little irritated at some of the details about food and beverage charges. Happy hour discounts were promoted by the bartenders at several of the restaurants but only after ordering did we find out that it only applied to a very limited selection of drinks (and not the ones we had just ordered). We also had a few instances of over-priced food charges (in our view), for example on one occasion they charged $10 for a single scoop of mashed potatoes and $9 for two pieces of Bok Choy, both ordered as side dishes at Ko restaurant. On several occasions at different hotel restaurants there were errors on our restaurant tabs which we had to get corrected or reversed. If you are signing charges to the room, be sure to check your final bill carefully on check-out too. We discovered several hundred dollars of erroneous charges on our bill which we fortunately took the time to review in detail the night before checkout. The false charges were corrected very courteously without hassle but really shouldn't have happened at all. No major food related complaints despite the nit-picking we had to do on our restaurant tabs. It just became apparent that errors were happening readily and we didn't just want to let them slide, on principle. Would have been more relaxing if we didn't feel we had to check everything over meticulously before signing though. One time they indicated that they had accidentally left the tab open on the table we were sitting at, from the previous guests who sat there.

On the plus side, the restaurants were generally very accommodating with special requests and they had a decent selection of healthy (vegan and macrobiotic etc) food choices, which is rare. On two nights we couldn't get a table at either Ko or Nick's which were fully reserved so we ended up dining in the Luana lounge area. We were able to order food from the Ko restaurant menu and have it in the lounge. Worked out brilliantly as we had a quiet table with a gorgeous sunset view and food from the fine dining restaurant.

Generally, there seemed to be lots of staff at all times, most of them very friendly and attentive. The weather was warmer than we might have anticipated for spring-time which was a definite bonus and really made the trip.

One other minor disappointment was the outrigger canoe experience, or rather lack thereof, that we had read about on previous reviews. On arrival we were told by the person who showed us to our room to make sure not to miss the free canoe experience which happens several times daily. The next morning we tried to book it with the concierge and were told that it was booked through until the middle of the next month!

On balance, our complaints were relatively minor and didn't spoil the gorgeous setting and facilities at the Fairmont. After checking out neighbouring resorts and nearby restaurants, we felt that just staying at the Fairmont was our preferred choice for food and setting/activities, no need to venture out, just stay and enjoy it!

Our suite itself was average in condition and decor but the beds and linens were clean and comfy. Having two separate showers in the spacious bathroom was a bonus. We would recommend this as a solid resort with a good overall ambiance.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank kjourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this review, March 28, 2013
Aloha and thank you for your review. We’re so sorry to learn about the discrepancies on your food and beverage tabs during your stay. Please be assured that accuracy and transparency are held at the utmost importance – our guests should never question if charges are legitimate. Also, while we do encourage advance booking for the Hawaiian Canoe Experience on our website and confirmation emails, we understand that It is frustrating to be on property and miss the opportunity to experience it. Thank you for your feedback, as it provides us the opportunity to improve. In fact, since your review, our Food & Beverage team is working on a more appealing Happy Hour food and drink menu for future guests. We’re pleased to hear that you overall had a positive experience, but do apologize for the challenges you faced. Aloha and best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (813)
Date | Rating
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

We're here for 10 days over spring break. Suites were great for 4 travelers. Kids slept 10hours a night and loved the kids club, beach and pool. Pool service was really slow, but the servers were nice. Ask for a higher floor so you can see all the whale activity. We saw tons of breeches etc from our room. Amazing!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2013

My wife, 13 year old son and I stayed at the Fairmont Kea Lani in April 2012. The moment we pulled up to this stunning resort in beautiful Wailea, we realized we were in for something very special.
The entire staff, from arrival until our departure, was attentive, friendly and more than accomodating to our every need. The grounds, restaurants, bars, and suites are all meticulously maintained and magnificent.
The pools and beach are the finest on Maui. We boogie boarded, snorkeled, and enjoyed
the fabulous view of the whales several times during our visit.
With the separate adult pool, waterslide, hot tubs, family pool with swim up bar and restaurant,
roomy grass areas to enjoy the sun in privacy, we couldn't have asked for a better experience.
It is across the road from the world renowned Wailea golf courses and located on the beach boardwalk, which we enjoyed strolling daily. If you are a golfer, you have 4 world class golf courses within five minutes to choose from. My son and I played daily while
my wife enjoyed the luxurious spa and relaxing in the cabanas by the pool
The Fairmont Kea Lani's roomy villas are unique to Wailea luxury resorts. Enormous bathrooms with marble throughout, spacious master bedroom and living area.
Our balcony had an unbelievable view of the water, beaches, mountains and neighboring
islands. Definitely, we will be back!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this review, March 28, 2013
Aloha and thank you for your wonderful review! We’re so pleased that you enjoyed the resort and Wailea - we agree that it is very special area of a very special island. We’ve passed along your comments to the team, especially noting the high level of service you received. Mahalo again and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 24, 2013

What a lovely hotel . We stayed in a suite which was furnished well , lovely bathroom . The grounds of the hotel are landscaped to a high standard with various pool and grass areas for people who want crowds or a peaceful quiet spot. Breakfast buffet has everything that you could want , including friendly staff and resident wild birds that visit your table sometimes.
There are nice shops and a lovely shop with basic ingredients , lovely coffees and yogurts if you prefer a more spartan breakfast. . The main entrance has a beautiful colonial feel.
All in all a luxurious hotel with the friendly touch.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Gov711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed March 24, 2013

My partner and I started at the Fairmont Kea Lani (first time for both of us) for six nights in mid-March 2013. We were pleased to receive a complimentary upgrade (without asking!) from a Garden View suite to a Partial Ocean View suite. The view of the ocean was amazing (see attached photos), and the lanai (balcony) was quite spacious (about twice the size of an average lanai at the Four Seasons Maui).

For a complete suite tour, check out my quick YouTube video at: http://youtu.be/Xg8noOnabmw

My only complaint about the room itself, is that on at least three separate occasions, when having the sliding glass door open to our lanai, we could smell cigarette smoke. We called the front desk the first time, and my partner spoke with the on-duty manager at least once. Unfortunately, this continued throughout the duration of our trip.

We spent the majority of our days at the Adult Pool - we rented a cabana for a handful of days on our trip and loved the extra perks that came with it. Along with excellent poolside service, we received a fruit plate, unlimited non-alcoholic drinks (water, juice, pop/soda, etc), and had poolside staff checking on us consistently throughout the day. Our favourite poolside server was Joel, and our favourite cabana staff were Isaac, Giovanni, Brandon, and others who I am forgetting their names, my apologies! There was only one small hiccup one day, actually our last day using the cabana, where a cabana attendant insisted we were in the wrong one, and went to check... upon returning he never mentioned anything and was probably a little embarrassed at his error. Not to worry!

We never had the breakfast buffet at the hotel, as we had heard the breakfast buffet at Duo at the Four Seasons Maui was better. We did, however, have dinner at Nick's Fishmarket on our first night, and loved our dishes (see separate review on restaurant's TripAdvisor page). We purchased to-go pizza and pasta dinners at Cafe Ciao a couple times, and were able to heat up our leftovers in the microwave provided in the room. This saved us money by making two dinners out of one - definitely a plus!

One little quirk I found a little odd, was that there is no staff/service elevator in the hotel, so we were constantly sharing the hotel with bellstaff and in-room dining staff. This was only an issue, in that, we were staying at the hotel during Spring Break, so there were many, many families, with lots of children. The elevators filled up rather quickly, with sometimes long waits for the next one, as the hotel staff were often with a luggage cart or in-room dining table in the elevator too.

The weather was amazing, it was only cloudy for two days of our trip, and even then, it didn't dampen our spirits, as the temperature was still great!

We would definitely stay at the Fairmont Kea Lani again as the rooms were bright and spacious, and we absolutely loved staying in Wailea!

Room Tip: Try your best to upgrade to at least a garden view or partial ocean view room; mountainside rooms fa...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kathleen2184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this review, March 28, 2013
Wow – thank you for the thorough review and fantastic YouTube video! You provided such a nice overview of your suite and we very much appreciate you sharing your experience. Many apologizes for the cigarette smoke. Our security team works very hard to enforce the no-smoking policy, but occasionally guests do break the rules. Also, please be assured that we have many service elevators throughout the hotel, and while our in-room dining team may occasionally utilize the main elevators, the service elevators are always used first. We’ve passed on your acknowledgement to the poolside staff (Joel, Isaac, Giovanni and Brandon) and, again, appreciate your feedback. Best wishes and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed March 23, 2013

We are big Fairmont Fans but this Kea Lani exemplifies the highest level of the Aloha spirit, service, and client attention. We were able to secure an Ocean Villa, only 55 barefoot paces to the fabulous beach. Waves were intense for great boogie boarding, snorkeling, kayaking, shoreline whale watching all top drawer. And the Ocean Villas have a warm 3.5 ft deep splash pool about 12 ft in diameter. Totally awesome for relaxing after pounding in the surf. This is the epitome if good taste, with the best service in the world, so far as we know it. All staff seem truly happy and concerned with your every need. Prompt, courteous, efficient, and Maui laid back all at the same time. How could it be better? Adult pool cabana at $150 per day is a treat. Not really necessary for a great spot, but really great sun protection. Wear plenty of sunscreen when on the Kihei/Wailea/Makena side of Maui. Truly fabulous Fairmont Kea Kani. We will be back! I hope very soon.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JGA1333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 22, 2013

I can't say enough about this property! Our family stayed at the Fairmont Maui for 8 days in early March and we extended our stay by an extra two days because we loved it so much. The rooms were spacious and the view from our lanai was incredible. The Fairmont has truely created the perfect balance of a luxury hotel with the comfort we enjoy while on vacation. We expecially loved that there was plenty of room at the pools and at the beach so we never felt crowded. We had a wonderful dinner at Ko with amazing service and food. Great massage at the spa too! We will definitely return to the Fairmont Maui!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank kerrylcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Kea Lani, Maui

Property: Fairmont Kea Lani, Maui
Address: 4100 Wailea Alanui Dr, Wailea, Maui, HI 96753
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Wailea
#2 On the Beach Hotel in Wailea
#2 Green Hotel in Wailea
#2 Business Hotel in Wailea
#2 Spa Hotel in Wailea
#3 Romantic Hotel in Wailea
#3 Luxury Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fairmont Kea Lani, Maui 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
Located on Maui's southern shores at Wailea, Fairmont Kea Lani is Hawaii's only all-suite and villa luxury oceanfront resort. Nestled on the pristine white sands of Polo Beach, this newly renovated Maui resort and spa is situated on 22 acres of lush tropical landscape and offers authentic Hawaiian cultural experiences in a truly spectacular setting. Resort amenities feature our award-winning 9,000 sq.ft. Willow Stream Spa, three swimming pools including an adults only pool and two lagoon style activity pools connected by a 140' water slide, 24-hour fitness center and wellness classes, Kids Club, water sports and beach activities, championship golf and tennis nearby and boutique shopping. Savor a variety of island inspired favorites in the resort's four restaurants. Casual, family and fine dining options include a gourmet bakery & deli, extensive breakfast buffet, relaxed poolside fare, and our award-winning signature restaurant Ko. ... more   less 
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Also Known As:
Fairmont Kea Lani Maui Hotel Wailea
Fairmont Hotel Wailea
Fairmont Maui
Fairmont Wailea
Wailea Fairmont
The Fairmont Kea Lani
Fairmont Kea Lani, Maui Wailea

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