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“Gorgeous resort!”
Review of Four Seasons

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Four Seasons
Ranked #2 of 8 Hotels in Wailea
Certificate of Excellence
Atlanta, Georgia
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Gorgeous resort!”
Reviewed December 19, 2013

The location of the resort is perfect! Gorgeous grounds, building and complete 4 Seasons customer service. From the moment you check in, the 4 Seasons experience is there until the second you check out. I came on a business trip w/o my family and will definitely be bringing them back with me as it is one of the nicest resorts I have come to. It's a splendid resort and wonderful experience.

  • Stayed December 2013, traveled on business
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Helpful?
1 Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Cocoa Beach, Florida
Level 6 Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed December 18, 2013

Well, it's a Four Seasons, so we expected a great experience. Although we were not disappointed, it was slightly different than many other resorts on the island; the focus seemed to be more on the "Caesar's Palace" style of architecture more than tropical ambiance.

The service was great. From check-in, when we were welcomed with a drink and an escort to our room, to poolside, we were showered with attention -- almost too much at times.

On our first night, our flight was late and we arrived at the hotel later than expected. We freshened up and unpacked, and quickly headed to Ferarro's Restaurant, arriving a minute or two after 9. We waited as the hostess discussed a reservation with another guest, and then asked if we could still be seated, noting the posted 9 p.m. closing time. She said she would check with the chef, and she disappeared into the kitchen. After a few minutes' wait, another hostess emerged and we asked about our chances of being seated, mentioning that we had arrived only a minute or two late. We were surprised when she replied in a snippy voice, "No, it's TEN minutes past nine, but I'll see what I can do". We later decided that she maybe didn't know we had been waiting there for awhile. Anyway, we were seated, although she didn't seem very happy in doing so, and she told us we needed to order right away because the kitchen was going to close. We were happy to do so, and told our server, who assured us that we still had some time, but we had our order in well before others who had been seated before us. From that point on, the service was good and the food was delicious. That was our only negative experience.

Our room was classified as a "prime ocean view", but it was a side view over the courtyard to the water beyond. We noted that there were a few rooms that directly faced the ocean, but not many. The room was spacious and comfortable, with a huge bath done in Roman style.

Th walk from the room to the front lobby was a long one, about 5-7 minutes, because the resort's geography is more horizontial, not vertical. We would call valet parking before we left the room, and the car was usually waiting for us when we got to the front door. At first, the layout was a bit confusing, so study the provided map when you arrive.

The hotel is located a short drive, or even walking distance, from the Shops at Wailea, and there were about ten nicer shops in the hotel itself. There were also artists displaying their works, and we did buy a couple of items to hang on our wall.

The breakfasts were excellent, with both a la carte and buffet options available. The pool was relaxing, and the staff scrambled to bring us towels, water, and take our drink orders. The pool isn't a huge one like many of the resorts in Hawaii, and is more traditional, without lots of plantings, slides, connecting pools, etc. We really only walked onto the beach and didn't spend much time there, but staff seemed to be just as active in pleasing guests that wanted to be by the ocean.

All in all, it was a great place to relax, if a bit more formal in surroundings, and we almost hated to leave the hotel to drive into Lahaina or take one of the whale-watching excursions. If the luxurious, formal design and attentive staff is your thing, the FS is highly recommended.

  • Stayed December 2013, traveled as a couple
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Helpful?
Thank PhotoTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 18, 2013

Beautiful property, lovely staff. We'll be back. Incredible!!!! The room was very nice, staff was very attentive. Be sure to dine at the Italian Restaurant. We were lucky enough to sit near the ocean. The views and sunsets were breath taking.

Room Tip: We had a mountain view and enjoyed the privacy.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed December 18, 2013 via mobile

I really liked everything in this hotel. For breakfast they have a very wide variety of wonderful food. The rooms are very cozy and most have a wonderful pool. The only bad thing is the paddle boarding instructors

Stayed July 2013, traveled with family
Helpful?
Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviewed December 16, 2013

My wife and I recently stayed here during early December for our honeymoon and we were so impressed with our stay at the Four Seasons Maui in Wailea. Everything from the staff to the resort itself, we were blown away. It was a bit of a stretch for our budget but we are so happy we were able to pull it off and stay here. Its worth every penny! We truly hope to make a tradition to stay at the Four Seasons in Wailea every year. The staff and resort itself just made our honeymoon so memorable.

Everyone at the resort, especially the staff in and around the adult pool were outstanding and genuinely wanted to make our experience the best. We wish we had everyones name but from the lady that recommended we check out the karaoke bar called Sansei, to Kevin at the pool check in, to I believe his name was Eugene or Elijah who accommodated us in everything we needed, everyone was superb. Thank you all!!!

As to activities, the snorkeling was fantastic, even saw some sea turtles! The outrigger experience is a must. Rob I believe was the captain and was so amazing in making our experience memorable. We had originally planned on venturing in and around Maui but the Four Seasons property was so amazing and accommodating that we spent our entire time at the resort. We just left one night to go check out Mamas Fish house, which we're so happy we did. Supper yummy!

If you can stay here for your vacation, my wife and I definitely recommend it by far over any of the other resorts in Maui! Hope to come back again and again and hopefully with our kids in the future!

Room Tip: We stayed in the mountain view room, and even though we were offered an upgrade on the second day to...
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  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
Thank JaySEsq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Grove, Minnesota
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2013

This was our 4th time staying at the resort and as usual, everything was completely amazing. When we arrived at check-in, Kristen came out from his office and personally welcomed me back to the resort. We ate at all three restaurants, the lounge, the infinity pool and did room service. All meals were excellent. Rowena at the infinity pool was so friendly and always in such a great mood. Chris at Duo for breakfast was amazing. We sat with her one day and asked for Sriracha sauce. The next day we were with a different waiter and she brought the sauce before we even had a chance to ask our new waiter. The cocktail reception was fun and a nice place to get to meet the staff. The valet guys are all friendly and attentive. We would go for a 5 mile walk every morning and when we returned they always proactively offered cold water and a cold towel. I definitely recommend snorkeling out on the beach. (they provide free gear). I saw lots of fish and sea turtles. This is a great place to rest and relax!! All the staff is amazing!!

  • Stayed December 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Rich E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Level 1 Contributor
2 reviews
Reviewed December 15, 2013

We just returned from the 4S to celebrate our 30th anniversary. This is our first trip to Maui and all I can say is WOW! While the resort is big and beautiful, it is the attentive staff that makes the 4S so special. From the valet guys (especially Kua and Jorge!) to Jasmine at check-in, Rosie our night maid, Robin the waitress at Ferraro's, and so many others… THANK YOU for making us feel so welcome. We are just ordinary middle class folks who felt like royalty even if it was just for 5 days.

We had a beautiful ocean view room and when we arrived our friends from home had surprised us with some wonderful goodies along with a bottle of champagne from the 4S! The beds were to die for, the bathroom generous and the space perfect. I loved the robe and slippers too! If you are contemplating splurging on the 4S, do it, you won't regret it!

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank Gina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons

Property: Four Seasons
Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753-5453
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Wailea
#1 Business Hotel in Wailea
#1 Romantic Hotel in Wailea
#2 Luxury Hotel in Wailea
#2 Family Hotel in Wailea
#2 Spa Hotel in Wailea
#2 Green Hotel in Wailea
#2 Top resorts Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons 5*
Number of rooms: 380
Reservation Options:
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Also Known As:
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui At Wailea Hotel Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea, Maui
Wailea Four Seasons

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