We traveled with my daughter and son-in-law the last week of May and this was our second visit to this hotel. During the week we spent many wonderful hours at the resort by the pool and enjoying the other available amenities. We ate at all the restaurants – Ferraros was our favorite -- and had massages at the spa. I have seen many complaints from other posters about finding a place at the pool if one is not there early, and apparently that is true at the Serenity pool. However, anytime (early, late, after lunch, whenever) we went to the other pools, the workers were able to secure us the place/cabana of our choice. We did the serenity pool one day and it is a beautiful place and serene as the name implies. However, service-wise it is not superior over the other pools. This is not a minus on the part of the Serenity Pool staff, just an indication of how good the pool staff is throughout the resort. We did rent a luxury cabana for a day and although it was a real treat, a cabana by any of the other pools was just as fun. (Just not nearly as luxurious) Pool service anywhere at the resort always includes spritzes, towels and various treats throughout the day. They also have the BEST drink and food service -- always checking to see if you need anything and promptly re-filling water glasses and delivering orders. (Order the traditional Mai Tai served with crushed ice, oh my!) The courtesy car(s) were always there to take us to the mall or anywhere else nearby. We never heard “our car is out and won’t be back for several minutes.” (I have heard that refrain from many an upscale hotel) They seemed to have a never ending fleet of SUVs ready for our service. We splurged and stayed on the Club Level (ocean view prime) and as always we feel it’s worth the extra expense. I worked with several of the concierges ahead of time through e-mail and they had arranged several aspects of our trip by the time we arrived. Many thanks to Shauna, Kimberly, Rowena, Pat, Margaret, and all the others whose names I have regrettably forgotten in the intervening 2 months – you made a wonderful trip even better. After returning home I happened to be reading in an action/adventure novel where the hero said, “That’s what I like about the Four Seasons, you only have to ask and it will be supplied.” He’s right, except he left out that it will be supplied promptly, with a genuine smile and a “my pleasure”. I would love to turn right around and go back, but other trips to other places are being planned. I vow to return to the Four Seasons Wailea one day!
As an aside, on a day trip to Lahaina it was parasailing with West Maui Parasail and lunch at the Historic Pioneer Inn – good people watching view, average food. We also walked around the small, historic town and watched the wood carvers on the street corners, etc. However, when it came time to purchase, we went to a small shop off Front street, (across from the Banyan Park), and several steps down a side street where Auhia has a small shop. (Never saw a name on his shop but from Front Street you can see the carvings out in his courtyard) His work is on display and you can get your purchase personalized and mailed. Naturally it will take about a month (well, it did for us being on the East Coast) but you will get a piece that everyone notices and talks about and you will smile and remember your wonderful trip to Hawaii every time you see it. He’s great! If you just want to spend more money, the Four Seasons has some really nice pieces throughout their shopping area. On another day we took a Blue Helicopter Tour (well worth the money) around the island and had lunch at Mama’s Fish House (very good food and loved the view).
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- Also Known As:
- Four Seasons Resort Maui At Wailea Hotel Wailea
- 4 Seasons Resort Maui At Wailea
- Four Seasons Resort Maui Wailea
- Four Seasons Wailea
- Wailea Four Seasons