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“A Wonderful Experience”
Review of Four Seasons

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Four Seasons
Ranked #2 of 8 Hotels in Wailea
Certificate of Excellence
Reviewed April 26, 2008

We had one of our best hotel experiences here at the Four Seasons Wailea. We were on the club floor, which is in the south tower on the eighth (top) floor, in an ocean view prime room. We had views of the courtyard gardens, pool and ocean. It was the priciest room available at $1200.00 a night but we decided to splurge on this trip. The last time we were here, we simply purchased a garden view room and still had a good time. This hotel makes sure you feel comfortable no matter where you are.

Because of an earlier visit to FS, we were aware that even our room category was set back a way from the beach. But we still saw the beach not just the ocean from our room and heard the waves crashing when we opened the lanai doors. But we were never disturbed by sounds out at the pool or even in neighboring rooms. In fact, our room seemed sound proof. Either that or the guests are extremely quiet. No kids running down the halls or people partying and not knowing when to keep it down. Just peace. And we really needed it.

When we first arrived at the hotel, our room smelled really musty. Our neighbors next door complained of the same thing. We talked to the manager on duty and they arranged for us to stay in a lesser category room for the night while engineering cleaned off the mildew on the air vent and replaced the air filter. What a difference that made! The manager arranged for our dinner to be paid for that night to make up for our "trouble". The rest of our trip was without inconvenience.

All of the rooms here are unbelieveably comfortable. They have different color schemes in either green, gold, blue or coral. The beds are pillow topped, the plasma t.v.'s have beautiful, clear pictures and the bathrooms are pure endulgence. There is a bench and a whole side of the bathroom where ladies, you can sit and leisurely primp. The sinks are so far apart, you'll never bump in to whoever you're sharing the room with. And the lanais are really large and well set up for two people to comfortably lounge or eat.

The lounge level is what made this trip extraordinary for us. Not only will the concierge on duty make dinner and excursion reservations for you, they will do just about anything you ask of them, from summoning housekeeping, engineering, or a manager to your room to fixing you any drink you want (as long as it isn't blended) to drink there or to take to the pool or just your room. They provided unparalleled service and treated you like you were one of their best friends in the world. I've never experienced service like this. They serve a lovely breakfast which they call continental but includes a specialty item everyday, such as eggs benedict, pork hash, french toast and blueberry crumble, to name a few. They also serve hard boiled eggs in addition to the wonderful pastries, breads, bagels, fresh fruits, cereals and hot coffee and tea. In the afternoon, from 2:00 'til 5:00 p.m., they serve "tea". This includes delicious sandwiches, scones, desserts and of course, the tea of your choice. Then there are hors d'oeurves serve from 5:00 until 7:00 p.m., with items served such as short ribs, shrimp, crab, various appetizers such as bruschetta, hummus dip and flat bread, unique salads and always fresh veggies with ranch dressing on the side. Then at night, delicious desserts plus a sorbet or ice cream and again, whatever cocktail you may fancy. We almost never needed to eat or drink any where else on or off the property, with the exception of dinner. And even there, we paid for no wine, dessert or coffee. It was wonderful!

The lobby has beautiful views and relaxing entertainment at night. It is always fun to sit there and enjoy a free show with a pupu or a drink.

The spa treatments were so relaxing and the therapists very good. The spa itself is a bit small and has no hot tub or splash pool but it has a steam room and fully stocked amenities for your pre and post massage needs. My husband and I had two 2 hour massages, one on the beach and one inside. We liked them both ver much.

The restaurants here seem to be controversial. We could see why when we noticed that ordering the right dish can make all the difference. At Spago, where the service was quite slow, the opakapaka was dry but the lamb chops were moist and delicious. At Ferraro's, the spaghetti and pizza were so so but the lobster risotto was very good. At Duo, we recommend the filet mignon with the bernaise sauce. It was out of this world delicious. The lobster there was a bit chewy, though. So, a little inconsistency but all in all, we thought the food was very good. By the way, room service was also perfect.

The pool is beautiful but was quite cold when we were there. We overheard a few other people mentioning it as well. And it really difficult to find chairs near the pool. Three things that might help to know here. The first is that half, if not most of the chairs by the pool become shaded by 11:00 a.m. because of all the palm trees surrounding it. The second piece of info is that you can almost always find an unshaded chair on the lawn between the pool and the beach. The third is that you can snag a cabana between 1:00 and 2:00 p.m. because that is when a lot of people begin to leave. Just ask an attendant to scout one out for you and set it up. Despite the crowdedness, the experience there is still pampering. The attendants come around with cold spritzes, icy towels and fresh fruit on a stick and ice water.

The work out facilities are top notch. The game area is also fun, even for us adults. But for me, the best exercise was taking a stroll along that walkway by the beach before sunset, peeking at other hotels we've once visited, admiring the ocean and the islands in the background and then returning to what we think is the best hotel in Maui. Aloha.

  • Stayed: April 2008, traveled as a couple
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9  Thank lovegoodhotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,443 - 4,449 of 5,166 reviews

Reviewed April 23, 2008

This is how a four seasons should be! Great in every way. Love the pool, love the view from the lobby. The breakfast buffet was delish. The service amazing. We were right on time for check in but they were running behind, which wasn't that big of a deal because it was only a 20 minute delay, so they sent us to the restaurant by the pool, for lunch on them! The game room was so fun, the gym was a really pretty outdoor facility with excellent service. The rooms are so comfortabe and plush! You will not regret staying here!

  • Stayed: August 2007, traveled as a couple
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7  Thank mcwedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2008

I have been going to Maui every year for over 15 years until four years ago and decided to take a break. I have stayed in all types of hotels and vacation rentals over that time from private beach houses, condos and resorts on both sides of the island including the Hyatt (which I still like) Sheraton, Kei Lani, Grand Wailea (horrible and last choice) and the Four Seasons. While this was not our first time visiting the Four Seasons I would have to say that based on experience this really is the best choice available and while not cheap at close to $1,000 a night you really do get what you pay for here. We booked a partial ocean view room on the club level. What I liked about this room, it faces the outside of the Resort towards Makena. The prime ocean view rooms on the club level face towards the pool area and the Grand Wailea (disneyland) next door and you also see the rooms across the courtyard. I'm at the pool all day or on the beach and see that view, so it was nice to face towards the Molikini crater to get a different look so I would say a booking tip here is not to pay for the prime ocean view rooms. Another nice option about the Four Seasons is you can fax a shopping list and have your in room frig. stocked with the items you want. This is not as important if your on the club level as they have food service four times a day and an open bar at all times, no cost and if you need anything you can just take it to your room, for example bottled water, chips, sandwiches and so on. The club level food service had a continental breakfast in the morning that varies every day with a combination of the usual items and a few new ones like french toast, egg fritata, eggs florentine as a few examples, mid day or afternoon tea as they call it was a mix of sandwiches, quiche, cheese, deserts and other finger foods. The happy hour also had a mix of the same items everyday and a few new hot and cold appetizers. The fourth service was around 8:30pm to ? which was all deserts and really, really good. With food service like this every day you don't need to go down for breakfast in the morning at $35 a person. Other items included on the club level are your own private staff to arrange day trips, rest resv's free use of the internet and business center on that level, use of binoculars to view any whales going by and many other perks.

I would say that as with all resorts at this level budget and bring some $$$ for tips, they go a long way. The beach staff, pool staff were great. The cabanas by the pool fill up fast. People were going to the pool a laying stuff out early, I mean early 6am. They have a policy that at 7am when the staff shows up you check in with them and regardless if there are items already out they will be removed and the cabanas and chairs given out, this is important as people would put stuff on chairs leave and come back hours later. I found it best to show up at 7am hand the attendant $40 get a cabana and be taken care of all day. Now if you think that sounds expensive I will tell you my friends were staying at Disneyland (Grand Wailea) next door and if you want to reserve a cabana there for the day it will cost you over $350
They really do bring you cold evian, frozen fruit and drinks. They will also stop by and detail your sunglasses for you. The beach has toys available for the children, cold water and both the beach and pool areas have free suntan lotion so don't bother buying and hauling lotion around with you, another tip.

The gym and cardio equipment were top quality and in great condition. The spa is really relaxing and the treatments were some of the best I have had. We had dinner at all three restaurants and were never let down by the service or food. At Duo they have mixologist and drink menu that is worth paying some attention to. Spago is great place for a meal and drink and another tip is to book Feraros for dinner at around 30 min before sunset. The restaurant is outdoors and overlooks the beach. In my opinion the three best restaurants on Maui are all located at the Four Seasons, Spago, Duo and Feraros.

We were traveling with children and the perks were cribs, toys, diaper bin, changing supplies, strollers and many other items available at no charge.

Other items to cover not about the Four Seasons. What ever you do, stay away from the Grand Wailea next door, this place has gone to rock bottom. The restaurants there are as bad as they get, the spa is really dirty, I walked out of it. You can take a short walk to the shops at Wailea where you will find the Tommy Bahama bar and restaurant. It use to have a great view until they built condos in front of it about three years ago as I'm told. The bar is fun, the food is just okay, but for an easy casual meal it's good. There is also a Ruth Chris steak house, however I find this strange, who wants to eat a heavy meal in hot weather. Another cheap eats if you want to leave the resort is Maui Tacos down the road in Kiehi. We also tried Joe's for the first time. The ribs are good but not really much to the place, it's close and kid friendly. I remember reading some reviews regarding the long road to place and needing to get a ride in the golf cart, this is the most absurd thing I have read. If you can't walk from the parking lot to restaurant and back, you have more important things to worried about, like your physical condition and possibly the need to get personal trainer, my 3 year walked there and back with not problem. If you like good wine and would like to buy a bottle at reasonable prices across the street from Joe's is Wailea wine. It's only a three minute drive from the resort. We always stop there for a few bottles to have around if we want to go down to the beach at sunset on our own or with our friends.

The kids camp was great for our older children, lots of activities and a climbing wall. They also have a large game room with a couple of pool tables, ping pong, and a gaming room with several gaming systems. This was nice as our kids and their friends went there after dinner and the adults were able to have a relaxing after dinner drink.

The Four Seasons brand has always been reliable. Other than the issue of digging for a cabana or pool side chair every day this place is first class. Even the group and very small convention people that come here are a cut above most that you would find at other resorts and blend well with the paying guest.

  • Stayed: April 2008, traveled with family
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14  Thank Hellooooooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2008

Well we just returned from our 3rd trip at Four Seasons Maui. This place is so so wonderful. Each time we leave we are already disussing our next possible trip. This time we were with our first child who is 7 months. The staff is so helpful with kids, they set up things in your room as requested such as bottle warmer, high chair, diaper genie, crib, extra refirg. ect. They also had toys in the tub and our daughters name in colorful sponges. We booked a Garden View with 5th night free program which is what we received. Housekeeeping was great and since we left at different times each day I would call usually when leaving the room. I was very impressed that they remembered our preferences such as extra coffee, splenda and red wine glasses each day. These small things are so nice.
This trip was different with our daughter however we really enjoyed it and look forward to returning. We only scheduled dinner 4 of the 7 nights. Twice at Spago, once at Ferrero and at Capishe at Diamond Resort. I am so glad we did not schedule more dinner reservations with our baby. The one night we dined at Spago with her it was challenging. She did not want to sit still and we did a lot of walking around with her. I also did not feel like this was fair to others dining. So we decided that was the last "nice" dinner with her. Other nights we had appetizers at the open air lobby bar and listened to music, we also picked up food from Cheeseburger in Paradise and dined at Longhis; both located in The Shops at Wailea. We did use The Nanny Connection for 1 day and 2 nights. I was slightly unseasy about this however we had met many of the nannys on our previous trips plus ready great reviews about them. It was really nice for us to be able to get away as adults for 3 hours which is their minimum. Spago was excellent, I think this is funny since we did not even try it our first trip because of mixed reviews, we discovered it our 2nd trip and love it. Ferreros is my favorite at sunset however this trip we had it planned for our last evening; unfortunately they closed it due to bad weather. Thankfully the concienrge had made back up reservations at Spago for us. Our favorite this trip was Capishe. We were so impressed with the service, food and view. They even called the nest day to check up. I was a bit unseasy beacuse we have tried other places at nearby resorts in the past and been dissapointed. We will try Capishe again it was a great experience.
We spent most of our days out by the pool in a cabana since we now have a baby. Most days we were able to overlook the ocean and still be close to the pool. They set up pack-n-plays for kids if you request. The pool staff is so friendly, most of them remembered our name each day which is nice. We had luch out there each day and it was quite good and reasonable.
We had a couples massage one afternoon which was great. I am always impressed with the spa services.
The resort was quite full towards the end of our stay and it was harder to get a cabana so we went out around 8am and had one set up and then alternated until we both came out with our daughter around 9am. I was a little annoyed with people who would get a cabana at 7am and then show up at 10. The staff will only hold a cabana for 30 minutes unless it is between 11-2 and then it is 2 hours however most people were able to keep their cabanas even when gone for extended period of times. I just think this is rude. If you point it out they will remove their items and open the cabana but I did not want to be "Cabana police"
Yes the resort is expensive however if you are looking for great service and a relaxing beautiful vacation this is it!!!!!! We can not wait to return.

  • Stayed: April 2008, traveled with family
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1  Thank winelover2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2008

We visited this resort during Spring Break 2008. The pool service is inconsistent at best. The staff really tries to be accomodating. However, there are not enough competent pool staff to deliver 4 Seasons quality service. Get up at 4:00 am to get one of the "first come first serve" cabanas at pool or beachside. You need to be out at the pool by 5:00 am at the latest to even get a chair by the pool. I think that is pretty lame considering the $500-5000 nightly room rate folks are paying to stay there. That said, we found most of the other services to be rather nice. They will go out their way to assist you. However, sometimes it can be a bit patronizing. If you have kids- they'll love it (especially if they are used to being spoiled)! This hotel is large and full of families (lots of rich teenagers). We wouldn't reccommend it for couples. However, if you can afford the minimum $1000/day price tag- load up the family and bring them to the Four Seasons Maui. Your kids will love the beach, $15 lunch buffet, game room, pools, and activities. You will love the sunsets and impeccable Four Seasons service at their restaurants (only at dinner). Breakfast at Duo is similar to the service you will get at Denny's. Grab a fruit plate and croissant at Snorkel's for $12. It's a much better value than the $32 buffet offered at Duo. Plus, you don't have to wait 15-30 minutes for someone to pick up your check while missing valuable time in the sun with your family. Finally, do not ask for anything out of the ordinary. You will most likely be disappointed. Go with the flow, don't expect 5 star service, especially at the pool, and you will enjoy yourself.

This is not the Four Seasons many of you are used to. However, compared to other properties in Wailea, it is definetly the best value. Just don't bring your kids next door to the Grand Wailea unless you are willing to spend $250/day for a pool pass. They will be jealous.

Cheers,

Anonmynous

  • Stayed: March 2008, traveled as a couple
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6  Thank mtl18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2008

If you’ve stayed at lot of high-end hotels worldwide (other Four Seasons, Ritz, Obreroi) this one gets a B+. If you are comparing to other vacation hotels in Hawaii on a strip it would have gotten an A (except for the disingenuous marketing of its rooms.) It has all the great things you expect from a Four Seasons – most noticeably a gracious, caring staff (even during the Easter Break.) Unlike some of the other reviewers I was pleasantly surprised by the restaurants – we ate in all of them. Spago, Duo, Ferraro’s and I must say that Spago’s – overpriced as it is – was a wonderful experience. Every dish at Spago’s was terrific, service was attentive yet transparent and we ate our appetizers as the sun was setting. The other restaurants were also fine. BTW, if you get a chance leave the premises one evening and have dinner at Sansei in Kihei (a 15 minute drive) one of the most innovative Sushi restaurants on the islands.

The rooms themselves were quite nice, but nothing extraordinary for this class of hotel. They were large, comfortable, with a nice bathroom and balcony, etc.

One of the downsides is nothing they can change easily. The pool area is just too small to handle holiday crowds. The staff handles all poolside requests with panache, but you are packed cheek to jowl with your neighbors. Same with the sand beach below.

This is a physically large hotel like the Four Seasons Hualalai on the Big Island. But on the Big Island that hotel had enough property to design the room layout so most of them face the ocean. Here in Maui, the property is much smaller, so the hotel is designed as a U-shape, with the majority of the rooms facing the courtyard with a small view of the ocean if you crane your neck. Hence the hotels biggest downside – if you’re in your room you’re looking at the other rooms across the courtyard.

The good news of course is that if you’re in Hawaii your not hanging out in the room much. So that would have been fine if they tell you what you’re getting. However, having never stayed at this hotel I called by phone and asked reservations for an ocean view room. They said they had one and would I like an ocean view prime room. What a surprise in checking in to find out that a $1000/night “ocean view prime” room is a room with a view of the courtyard with a small peek at the ocean if you’re angled correctly or sitting on the balcony. (In fairness to the hotel the website describes the room view honestly, but the phone reservation people never mentioned it and I was nowhere near a web browser.)

My suggestion to management is that this is a great hotel offering a great product - you don’t need to market the hotel like the Marriott. There is nothing “Ocean View Prime” about these rooms. It tarnishes the brand and makes the Four Seasons seem like another over hyped Hawaii experience.

So if you know what to expect room wise or don’t care, this is a five-star hotel for a Maui resort experience.

Stayed: March 2008
17  Thank K&SRanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2008

My husband and I stayed at The Four Seasons in Wailea for 16 days for our honeymoon in an oceanfront room. I honestly don't know where to begin...

As soon as we got there, someone ran over to our Jeep to open our doors. I will never forget when one of the young women who greeted us put her hand on my arm and said, "Relax...this is your vacation. We do all the work here." That simple comment summed up the entire vacation for us.

We were treated like royalty EVERY day, and by every single person who was on staff at the Four Seasons. Everyone was kind, warm, and went out of their way at all times possible to make sure that we were happy, comfortable, and relaxed.

We enjoyed Duo for breakfast, Ferraro's for lunch, and Spago, which was by far the standout, for dinner. We ate at each restaurant several times, but Spago was still the best. Marvelous views, delicious food, well worth every penny spent.

Our room was stunning - when we arrived there was a plate of fresh fruit and fresh juices on our coffee table. The bathroom was spacious. The bed...God, the bed was heaven.

The open-air layout of the hotel was one of the nicest things about our stay. You never felt like you were locked inside. You always had views of the ocean, you always felt the breeze. Just fantastic.

We really enjoyed the live music they have nightly in the lobby lounge. People have complained that drinks and food were expensive - well...you're at the Four Seasons. I'm not sure what people expected. The drinks and food were pricey, but delicious. Every evening my husband and I got to the lobby lounge at about 5 PM to get a good seat and would watch the sunset - what an awesome, awesome experience.

We only had one issue while at the hotel, but it was promtply recitified, and in an over-the-top way. Every afternoon at about 3:30 PM, but husband and I would take a nap (we were getting up at 6:30 every morning to get prime seats with a great view of the ocean!), and our room was always made up, the bed always fresh. Two days in a row, our room was not taken care of. We called housekeeping, and after that it was a crazy thing... That night, someone came to our door with a HUGE plate of fresh fruit, breads, and a fondue pot filled with chocolate "for our trouble", which really wasn't any trouble at all! Then the housekeeping manager met us out by the pool the next morning and informed us that we could have a poolside massage of our choice free. We did take him up on that, and then had another one a few days later! And on the subject of massages, we indulged in a couples Lomi Lomi massage at the hotel's spa in one of the oceanfront hales. Words cannot even describe...

We were there for the better part of a month, and it really started to feel like home! My husband and I still talk about it every single day and can't wait to return.

What more can I say? Stunning, superb, beautiful...and missed every day!!!

  • Stayed: May 2007, traveled as a couple
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6  Thank SurfingDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons

Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753-5453
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Wailea
#1 Spa Hotel in Wailea
#1 Business Hotel in Wailea
#1 Romantic Hotel in Wailea
#2 Luxury Hotel in Wailea
#2 Top resorts Hotel in Wailea
#2 Green Hotel in Wailea
#2 Family Hotel in Wailea
Price Range: $586 - $1,393 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons 5*
Number of rooms: 380
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Also Known As:
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui At Wailea Hotel Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea, Maui
Wailea Four Seasons

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