So this review is long overdue. By over two years. We stayed Aug-Sept 2010. I swear I wrote one (maybe they took it off like on Yelp). My husband (of a few hours at that point) and I checked in here after our wedding reception. The front desk staff was nice enough and we were checked in pretty quickly. After that things seriously went down hill. We had booked a mountain view room and what we got was a room that overlooked the roof of some shorter building and a bit of tennis courts. Hmm. When one checks in in their wedding dress one does not expect to be booked into the room with the worst view on the property. Full disclosure: we had originally booked at the Fairmont but because they were having construction my husband convinced Expedia to move us and they moved us to the FS. Hence, the "mountain view" room. But we were ok with that as we saw the FS as an upgrade. Hardly. So the view was crappy to say the least but we thought hey we aren't going to look at it much anyway. After "hanging" out for a bit (hey we just got married) we decided to check out the grounds. We should have stayed in bed and ordered room service. As we were exploring the grounds, we were trying to locate the Serenity Pool and stopped to ask a guy working in the casual bar/restaurant by the other pool. His response? "Are you staying here?". Um, excuse me?! Wow. I can understand if we were in our swimsuits and looked like we had just wondered in from the beach but we both had on nice clothes. And don't worry we are both corporate execs and we know what nice clothes are... I couldn't believe this guy was questioning us instead of giving us couteous directions like a good FS employee should do. If only it didn't end there. We managed to shrug that off, although to be insulted on one's wedding day is beyond mortifying. The next day we went to the Serenity Pool and although the weather was crappy (was that way pretty much every day- too much wind up there) my husband insisted we get in and get a drink at the swim up bar. This time it was the bartender who was appalling. My husband wanted to use his credit card and the bartender asked our room number- we told him and then he asked to see our room keys. Seriously?! You have got to be kidding me. Another employee questioning us as if we don't belong? I didn't even know what to say. And again, we do not look like riff raff- we are both young but that doesn't mean we cannot afford FS. In fact we have travelled the world and have been to places most people never get to see. I would never stay here or recommend to family or friends. Or the 200+ docors I interact with on a weekly basis. Bottom line: grounds are nice but regular pool is lame, beach is ok and staff is horrible. Stay at Grand Wailea or the Fairmont and you will find better pools and much better service. Or if it's name you are after, stay up at the Ritz in Kapalua where they really know how to treat guests. Actually, I'm getting irritated again after this review. Time to remind all my medical groups NOT to book conferences here.
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- Also Known As:
- 4 Seasons Resort Maui At Wailea
- Four Seasons Resort Maui At Wailea Hotel Wailea
- Four Seasons Resort Maui Wailea
- Four Seasons Wailea, Maui
- Wailea Four Seasons