Completed a wonderful two-night stay at this hotel. Found it to be everything I was hoping for in a Hawaiian hotel. Arrived and was immediately made a priority during the checkin process, which was a huge plus compared to the chaos of the Hilton Hawaiian Village in Honolulu. Was directed to my room and shown all the amenities. Service levels throughout the stay were consistently high beyond one small issue with the minibar that I had cleared before the stay but still needed to make no fewer than five calls over two days to fix.
I used a confirmed suite upgrade to upgrade to the Andaz Suite, which was pretty impressive. The room had a huge outdoor area, with a balcony stretching the entire length of the room. It's a public, shared balcony (others can walk past you to their balcony) and the view I had wasn't the best, but it was a comfortable space with several interesting chairs. The room came with an iPad to control the small stereo in the living room and had a picnic bench, which was useful when I had room service. The bed was sunken and very comfortable. The master bathroom had a reasonably big tub, but even more impressively, the most enormous shower I've ever seen. The bathroom even had a Toto washlet.
The property is beautiful. The center of the hotel is laid out with three cascading pools, the top two of which are infinity pools. Pools were well-maintained and had plenty of chairs. The beach is at the bottom of the property and, while it's not a private beach, it's private enough that it didn't feel crowded or overrun. Hotel set up chairs and umbrellas on demand, and while there's not food/drink service at the beach, that's available by the pools. The hotel's restaurant options were also very impressive, highlighted by the Morimoto Maui restaurant. My only concern would be that most of the hotel was accessed by steps; it might not be the best hotel for somebody with mobility concerns.
I would absolutely stay here again.
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- Also Known As:
- Andaz Maui At Wailea