I booked here for a haircut a few days later - the receptionist was arrogant, had a bad attitude and wouldn't make eye contact. She was so offputting I nearly cancelled my appointment. The same receptionist was there when I arrived for my haircut and nothing had changed. The price list was printed at $75 for a cut and blow dry. Without making eye contact and seeming to be totally disinterested in me she asked if I wanted to bother with the blow dry. The hair stylist, Crystal, was outstanding - one of my best cuts ever - I mentioned the rude reception and she invited me to fill out a card - which I did. When I returned to the rude woman (Camille?) at reception and told her the tip I would like to add, the total was much higher than I expected. When I questioned her she told me they add a 20% gratuity automatically - their price list didn't state that clearly - so a $75 haircut is really $90 because you have no choice about the 20 % - the service quality is irrelevant in this system. I told her to take my extra tip off since I was already paying 20% . Too bad some of this went to this rude and disinterested young woman. I will seek out Crystal again but hopefully she won't be at the same place with its rude receptionist and dishonest pricing system. Couldn't get out of there fast enough and the pricing problem occurred after I had filled out the comment card. I hope management reads this!
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