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“Extra friends not welcome”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #6 of 8 Hotels in Wailea
Certificate of Excellence
A TripAdvisor Member
“Extra friends not welcome”
Reviewed November 12, 2005

We were very pleased to arrive at the Grand Wailea. The bellman and people at check-in were very nice. Our room was not ready, so we walked around and were amazed at the grounds size and beauty. Once our room became available we were also surprised and amazed at the amount of hair and ants on our bathroom floor. We started to clean up the bathroom, but since we were paying $300.00 a night we decided to call housekeeping to do it. Once housekeeping came up, they cleaned the floor with a couple of washcloths. Now I'm no expert, and possibly someone else had the vacuum, but it may of been nice to actually use the vacuum since the washcloth did not do the trick. We should also say they were kind enough to upgrade us when we arrived. However, if I had a choice I would just as soon have the room I paid for than the room with extra amenities.(i.e. see hair and ants above)
Not to sound totally down on our Maui trip, on day 4 we really felt that we finally did get a clean room. However, I am not sure they are affilated with the Four Seasons.
To be completely honest- nice resort, bad room.

  • Stayed November 2005
    • Value
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    • Cleanliness
    • Service
Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,232 reviews from our community

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Chicago
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 6, 2005

Grand Wailea is a great hotel. The grounds are beautiful. The rooms need some updating but kept very clean with every amenity. The resort fee includes bike rental and there is a nice bike path. The beach is awesome and provides a good breeze for sunbathing.

One note - the birds in the resort area are singing at 5 am - bring some earplugs so you can get some sleep.

I was as a little disappointed with the food in South Maui but Spago & Sorrento's were THE BEST ($150 for 2 with 2 drinks)!!

I always seem to forget how expensive Maui is.

The prices of drinks, food, snacks is ridiculous at the resort so some advice - stop at Costco and load up on drinks and snacks. The lobby bar charges $7 for a Heinken - again stop at Costo!!

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockvillle, MD
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 29, 2005

This was agreat hotel. I loved the pools (waterpark). With a 4 yera old I can not imagine where else we would have had as much fun. Highly recommend it. Only a bit expensive but worthed.

  • Stayed October 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank diovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 27, 2005

My husband and I stayed at the Grand Wailea October 20 - 25, 2005. Our friends got married next door at the Four Seasons. Don't make the same mistake: We should have stayed at the Four Seasons!!!

We were shocked to find our $800/night room at the Grand Wailea was mediocre at best. The bed was hard and very uncomfortable, the décor was dated and falling apart, the drawers in the dresser were stuck and broken, and the carpet was sticky and musty. The Grand Wailea is kid friendly, which is fine, but that's not why it's so noisy.

The tiles in the halls are such that when the luggage carts rolls back and forth at all hours, you can hear this from anywhere in the room…even the lanai! (Clack, clack, clack, clack, clack, clack…) The Grand was by far the noisiest hotel we have ever stayed in. Please DO NOT make the mistake of staying here. I was surprised to see the positive reviews on this website, and wonder if we're al talking about the same place?! We spent some time with our friends next door at the Four Seasons, and it was like night and day. We were especially saddened to find our friends paid half what we paid for beautifully appointed rooms and an entire hotel that were spectacular.

We had a "deluxe king room" at the Grand Wailea, which we booked through Orbitz. We requested an early check-in, and when we got there they said this was impossible despite promising it to us on the phone weeks before our trip. They were annoyed to give us 30 minute use of a "hospitality room" in order to change into our bathing suits. We waited by the pool to check in, and they first put us on the 7th floor, right next to the very loud-motored ice machine. Our room was terrible.

We asked to be moved and they were rude and inflexible. After several more hours of waiting (hot, sweaty, and unpacked), we were finally moved to the 8th floor. Even though we were a ways from the ice machine, it was still very noisy. Kids yelling at all hours (mostly starting at 5am) stomping up and down the halls, shutter lanai doors slamming back and forth above and below us, and those luggage carts clacking back and forth along the floor outside the room...hour after sleepless hour.

This hotel is WAY overrated. The Grand Wailea puts all their money into the landscaping, pools (which are fun, despite the thousands of kids), and the spa, which is just "okay". Oh, and the staff…twenty or so clustered around at all times, looking bored. The room service was terrible…my $25 eggs benedict was barely edible. The restaurants in the hotel are total tourist traps, and again, ratings on the food: mediocre at best. Stay at the Four Seasons and eat at Nick's Fishmarket (two hotels down from the Grand, inside the Fairmont Kea Lani) which was fabulous!

Bottom line: This hotel may be fine for simple middle class families with young kids who are in Hawaii for their first time, but for seasoned travelers with discriminating taste and high expectations, it's a major let down and just not up to par.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
43 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 23, 2005

Just got back from six nights at the Grand Wailea and couldn't be happier with our stay. The best aspects of the hotel were the great staff, stunning grounds, and awesome spa. We found the staff to be the upmost professional and sincerely friendly of any hotel we've stayed at - they really went out of their way to make us feel comfortable. The grounds are beautiful and immaculate and located right on stunning Wailea beach. We spent a morning at the spa, with a three-hour baths/massage/facial combo, and have never felt more relaxed. The next-door Shops at Wailea offer shopping and restaurants, and the hotel is near some of Maui's best beaches and snorkeling. We really felt we'd landed in a tropical paradise at the Grand Wailea. The only complaints we had were the following: The beds and pillows are poor quality, just way to soft for us to get a comfortable night's sleep. The mattress was in fact so soft that I was tempted to sleep on the floor one night. We were suprised to find this at a hotel of this cost. There is not much choice in dining. We found the sushi restaurant, breakfast buffet and pool bar to be good quality (waitstaff at all were awesome!), but in terms of "fine dining" the hotel is a distant second to the next door Four Seasons (Spago there is a must if you're in Wailea!) Humu was really a disappointment. We waited 15 minutes for our table, even with a reservation, and ended up leaving without eating due to the slow service. Lastly, and this is not the hotel's fault, there were way too many noisy kids everywhere. Fortunately there is an adults-only pool area that people respected, but we had a hard time escaping very loud, poorly behaved children in other parts of the hotel. Again, the waitstaff at restaurants were very gracious and seated us as far from noisy kids as possible. We found hotels at Kaanapali, and the Four Seasons, to be more adult oriented. All in all, we loved the Grand Wailea - it's in a beautiful location, and with the Shops at Wailea and other nearby hotels and beaches, offers a great variety of activities and dining on Maui.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodland hills, ca
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 17, 2005

My wife and I just got from spending two nights at this hotel. We reserved a room on the top floor in the conceierge level. The room was average with a nice size balcony. A continental breakfast and light snacks in the evening along with drinks were part of the deal. Nothing too special about breakfast, but fulfilling. The evening drinks were something much more enjoyable.
The hotel is very large and the landscaping is breathtaking! We spent most of our time at the pool which can not be missed. Pool service was almost non-existant. The staff were all friendly, but were average.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank daveWoodlandHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen County, NJ
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 15, 2005

While I've never felt compelled to review a hotel before, I felt the the expectation of this hotel was far enough from the reality that I had to warn potential visitors.

First of all, the room that we received was dingy, in major need of an update, and an enormous disappointment in general. I went downstairs to request an upgrade and they did accommodate us with a room in the concierge tower. The bellhop who took our luggage from the old room to the new explained to us that the room was handicapped accesible and in the area that had not yet been renovated. I got the strong feeling that they try to pass this section of rooms off to people who might otherwise not complain and just accept it - much like a bad table in a restaurant. While the new room was an improvement, it was still not what I expected from this hotel. The room was merely average at this point as far as I was concerned.

The next thing that struck me was the clientele. Not a refined bunch to say the least. This was surprisingly a very tatooed, twenty-something, roudy type of crowd. Very small on manners and big on implants. Looked more like spring break in Fort Lauderdale. Staff not too polished either.

Last complaint is the food. Mediocre at best. We did have a nice (not spectacular) dinner, however at Humu.

If I were to do it again, we would stay at the Four Seasons. Much smaller and less impressive grounds (the reason we chose not to stay there in the first place), but much more refined clientele and staff. More in line with what we were anticipating from Grand Wailea.

The beach has nothing on Kannapali - where we went next. Very happy that we only had two nights at Grand Wailea.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank JLPBergenCounty_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Property: Grand Wailea - A Waldorf Astoria Resort
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Family Hotel in Wailea
#4 Romantic Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 Spa Hotel in Wailea
#5 On the Beach Hotel in Wailea
#6 Green Hotel in Wailea
#6 Luxury Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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