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“Still Best Place Ever!!”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #6 of 8 Hotels in Wailea
Certificate of Excellence
Oxfordshire
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Still Best Place Ever!!”
Reviewed February 14, 2009

Well both my husband & I have stayed in some amazing places around the world but this was and still is our best memory. (10 days in total)
9th Nov 05 we were married at the Grand Waliea Chapel, Maui.This is on the grounds of the hotel & spa, check out pictures just fairytale.Our 16 guests arrived to be wowed by the welcome, service, rooms and country.
Everything was sorted directly with th hotel from Uk & our day went perfectly! Harp,butterflies, dinner under stars and fireworks we had it! I have heard it has changed ownership now so not sure it will be the same however we do have one issue.
Since our wedding and returning to Uk we have tried several times to contact the hotel reservations, wedding department and also our old contract for details of our photos and still do not have them! Yes we do have a disc of images from the day but we did pay for our album part of our package to the hotel.
We hope to return one day so we can collect them in person.
So if your getting married there make sure you get them before you leave!

Spa - over looks the main water falls / pool it is a must do! we had our first day of wedding bliss sharing treatments.
Rooms huge especailly the suites!
Ground perfectly lawned and beautiful flowers
Resturants - bit pricey but great mall in walking distance with good selection of food.
Recomend max stay - 3/4 days - so much more to see in Maui or mainland, also helps the budget!
Chuck Virtue - is the man! head of reservations or was, thank you again!
Theresa Martin - wedding coordinator, she made me feel so welcome, we dont know how she did it!

  • Stayed November 2006, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Sarah-John09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
S.E. Wisconsin
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 10, 2009

I was a bit concerned about this place after reading the negative reviews here. We found the Grand Wailea to be fantastic. First, upon arrival they waived the $25 resort fee. Second, beach umbrellas are now free.

Yes, everything is expensive, but they seem to have gotten the message about nickel and diming their guests to death.

Food quality at the Bistro for lunch was mediocre. The breakfast buffet was nothing special as for selection or quality; not worth the cost. We had dinner at Kincha, the Japanese restaurant. It was fantastic. Unfortunately, it is closing the end of this month.

A one time $25 fee for use of a room refrigerator is the smartest $25 you'll spend. You can then have breakfast in your room, have a place to store left overs, make sandwiches for lunch, for example.

Some of the best snorkeling we found on Maui was just a brief walk down the beach. In fact while we were there we saw many of the tour boats stopping off the same point we could go to without paying someone to get us there.

If you need to watch your dining budget, be prepared to run up to Kihei Town for bargain meals. Otherwise be prepared to pay and pay.

If you've got the money to stay at a place of this caliber you should find this place pretty nice. If you can afford more, you'll likely enjoy the Four Season's (right next door) more. If you're already stretching to afford the Grand Wailea, save your money and stay elsewhere. You will blow your budget on things that do nothing but upset you.

  • Liked — The rooms, view, beach, grown ups pool area.
  • Disliked — No umbreallas available at the pool, only rental cabanas
  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Magoudz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 9, 2009

My husband and I have been to Maui a total of 5 times. We love Maui so much that we keep coming back! However, we always stay on the west side of the island at the Hyatt Regency and love it each time we are there. We wanted to try a new resort and heard amazing things about the Grand Wailea. We weren't that impressed. The "ocean view" room is actually a "partial ocean" view room. The walls are paper thin and you can hear your neighbors next door! Also, everything is over priced and they charge you for EVERYTHING! The only thing we loved about the resort was their pool. It's an amazing pool with fun slides for the entire family. All in all, I think we wouldn't stay there again and would go to the Hyatt regency instead.

  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MLuvsM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2009

We have stayed at many resorts all over the five main Hawaiian Islands.....and our favorite is the Grand Wailea in Maui. Rarely do you find a resort which can please both the reclusive couple as well as the adventurous family. This resort not only pulls it off, but it does it very very well. The kids pool area is simply the best I have ever seen, the adult Hibiscus pool is heavenly (especially the grass area just off the pool.) If you go in the winter months, you can see Humpback whales right from your lounge chair! Make sure to rent a kayak from the beach rental ($35 for two hours) and then you can go snorkle, whale watch up close or see some turtles.

The rooms are great, make sure you get an Ocean view if possible as the beach is so close. The spa is world class, tthere are 5 world class golf courses within 10 min drive. The only thing you need to go off campus for is for tennis. (Wailea Tennis center has about 10 great courts nearby.)

Perhaps the best part of the resort is the staff......just go ask staff members how long they have been working at the hotel....you wil be hard pressed to find anyone who has not been there for under five years.

All in all, its hard to beat.

Stayed January 2009
Helpful?
2 Thank ArmenianUtah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 6, 2009

We stayed at the Grand Wailea Resort and Spa from January 27th thru 31st, (this was the 2nd part of our Hawaii trip - we had spent the prior 3 days in Waikiki) and would not hesitate to go back. I don't think there was anything about the property or the stay to dissuade me from going there again. We arrived around 2:30p (check in is 3p) and were told our room was not ready yet. No biggie, headed to the bar for an adult beverage (after picking our jaws off of the ground over how the grounds looked, even in the rain that had been hitting the islands for about 3 days). The front desk called my cell phone to tell me the room was ready, and to our great surprise (and many thanks to our travel agent Amy), we found we had been upgraded to the more exclusive Napua Tower.

Our room, 8045, was superb. A nice sized balcony with a view of the hills to the right, and the ocean to the left, and looking over the grounds. The bed was very, very comfortable, and the bath had a separate soaking tub and glass-enclosed shower, dual vanity, and separate toilet area. We had rain the first 2 days of our stay in Wailea, but of course those days are taylor-made for shopping, and there is a nice shopping area right next door (The Shops of Wailea - I think most of the managers knew us by first names it seemed ;-) The rain also limited our exploring the grounds as much as we would have likes, and that was limited to a bit over the last 2 days. But we really liked what we saw. The pools were wonderful, and the "family" pool didn't seem that crowded when we went wandering around. Even the beach wasn't that busy. I'm betting a lot was due to the time of year and the economy though.

The times we ate at the resort, especially at
Humuhumunukunukuapua'a for dinner, were some of the better meals we've had. You do get a complimentary continental breakfast when staying in the Napua Towers, which is pretty good, but we did do the regular breakfast buffet which was a fairly good deal and tasty too.

No matter who it was, every member of the staff always had a smile, and greeted us with an "Aloha", even when we asked at the last minute for a little later checkout. From the bartenders to the bellman to the housekeepers to the valets, I don't remember not getting at least a smile.

And yes, there are a couple of minor complaints. First off, it seems most of the bars (especially around some of the pools) close early or aren't open very long. The swim-up Grotto Bar was only open from 12p - 5p, most of the other bars closed by 7 or 8p (exception being the Botero Bar, in the main atrium). Couldn't really determine if it was a year-round policy regarding the hours or because of the economy limiting the number of guests, but it seems this is not a place for late-night partying (which was actually OK with us, since we were in the relaxing mode). And a more minor gripe, I thought the pu-pus left a little to be desired. They were good, but not up to the caliber of the the rest of the meals.

And as far as the 'nickel and diming' some people complain about, it's not like these are surprise fees. They are right up front, and if you don't like them, don't stay there. I knew what I was getting when I booked, and especially with the upgrade, I had no complaints. I got a peek into a regular room walking by, and the sneak peak looked nice too.

  • Liked — Location, location, location. And th food. And the staff. And the room.
  • Disliked — It's too far away from me
  • Stayed January 2009, traveled as a couple
    • Value
    • Check in / front desk
    • Cleanliness
    • Service
Helpful?
3 Thank UnkFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 5 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 6, 2009

My husband and I used our Hilton Honor Points and redeemed for a 6-nights stay, from 01/29/09 to 02/04/09. We have stayed at numerous Hiltons and Conrads, but this is the first (and most likely last) time we will be staying in a Waldorf Astoria property. I would not have paid half of the rates posted to stay at this resort.
Some of my personal disappointments:
1. The front desk first offered me an "ocean view" room. However, when we entered the room, the view, if any, was COMPLETELY blocked by the foliage of a big tree. After we went back to the front desk to complain, they then changed us to an "above the tree line" room with views of the ocean. Mind you, the property is NOT FULL and I do not understand why they'd want to put customers in less desirable rooms in the first place when there are plenty of others vacant?
2. The hotel charges for EVERYTHING. From $250/day for a large canopy (which is 95% vacant everyday, since no one in today's economy would want to shell out that kind of money for shade), to $50/day for a smaller two-persons lounger, to $25 to clean out the in-room fridge for us to put our own drinks in there, to $25/day resort fee (which by the way, should cover those shaded canopies in the first place).
3. Hilton Honors Gold and Diamond members be aware, none of your normal loyalty perks is applicable here. We did not receive any breakfast, newspaper or spa passes. Oh, we did receive one bottle of Evian on the first day and they did offer us a $40 food coupon which is a joke because of all the restrictions it comes with, like it is only valid at the 3 most expensive restarurants on-site and only for dinner. I could eat like a king for 1/2 the money down the street at Cafe O'Lei. Oh, they did offer to upgrade us to their "Napua Lounge" for just $200 more per day... they must think we are stupid or something!
4. The housekeeping staff is not up to par compared to some of the other luxury hotels we have stayed in. They DO NOT replenish the toiletries or clean the tub everyday. We had to call housekeeping twice, during our stay, to get our coffee (one of the few "free" items in the room). Mind you, this is after leaving a nice tip on the counter every morning!
To be fair, the property is grand and has a wonderful beach. However, it is an older property and its age is showing. Considering it took twice the HH points for us to redeem a stay here versus staying at Conrad Bali or the Hilton Waikoloa, I think we will not be returning.

  • Liked — The linens on the bed is great.
  • Disliked — Nickel and diming us to death.
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gccc116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
missouri
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 5, 2009

We stayed at the G.W. resort for our 10th annivesary. We were upgraded from a "full ocean view" to an amazing ground floor suite that overlooked the pool and beyond the palm trees some limited ocean view. The suite was incredible with two bathrooms, and very spacious. We participated in the free yoga at 8am on the lawn overlooking the ocean. Their were about 15 people. The breakfast buffet is awesome and worth the $28 per person (no kidding!) The food is wonderful and if you can sit and relax and enjoy the best view in the house (overlooking fountains and dolphin sculptures and the waves) you are doing what you came there for. The fresh fruit is delicious. We did the whole spa thing-the hydrotherapy and couples massage. If you are thinking of doing it, you should. When else will you be at one of the top ten spas in the world? Experience the luxury. All the spa prices on the island are high (and within 10 bucks of each other), you may as well do it at one of the #1 spots in the world. It is, indeed, an "over the top" spa experience. We ate at the four seasons (Ferraros) the meal was good, as I would expect, but not "exceptional". (I am a foodie.)The portions are on the smallish side and the price is consistent with the four seasons. View of the sun setting on the ocean is great though. Mama's fish house (on the road to Hana) had the best food on the island (and the largest price tag). It really is $16 for a cocktail! The desserts were amazing though, as well as the fresh fish caught locally. We did breakfast at the Maui Prince, the food was equal to the G.W. but the view was not. It is $20 if you stay at the hotel, $25 if you do not. The gem in Wailea was Tommy Bahama's cafe at the Wailea Shops. The food was great, the service was fine and the price was reasonable. We returned several times. The snorkeling in front of the Prince (Mekena Beach) had some great fish, and a turtle, but not as good as Black Rock in front of the sheraton in Kaanapali. Big beach is beautiful, and is a nice "walk" with your loved one if you are a good walker. I did not to leave any valuables in my car, but the parking lot is large, free, and the beach is powder sand. Skip the sugar museum (unless it is raining and you are bored.) It is below average. The G.W. was very expensive, but did deliver 5 star service. I was impressed.

  • Liked — The cleanliness, amazing grounds/beach, and rooms
  • Disliked — The very high price
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Welltraveled38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Property: Grand Wailea - A Waldorf Astoria Resort
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Family Hotel in Wailea
#4 Romantic Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 On the Beach Hotel in Wailea
#5 Spa Hotel in Wailea
#6 Luxury Hotel in Wailea
#6 Green Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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