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“A perfect stay”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #6 of 8 Hotels in Wailea
Certificate of Excellence
Reviewed February 26, 2014

Everything was as I had hoped for and more. There is always some small things that could be a bit better, cleaner or what ever but that just was small things that did not matter at all. Perfect service, loved the spa, the pools and beach were just awesome. Enjoyed every moment.

  • Stayed: February 2014, traveled on business
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Thank HDJons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,554 - 3,560 of 6,557 reviews

Reviewed February 25, 2014

We, family of four, stayed in Grand Wailea last April. It was a delightful experience. The kids pool, ambience and most importantly the spa was outstanding.

Don't ever miss going to the spa. It is an out of the World experience.

We would love to come back again.

  • Stayed: April 2013, traveled with family
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1  Thank nomadz_4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

Truly a 5 star experience. Wow. Does it get any better than the Grand Wailea?

I do somewhat agree that the rooms could be renovated/modernized, but I also think the "style" of the Grand is older, plantation style Hawaiian luxury. It almost feels like the Venetian (but nicer!). If you want sleek, edgy modern designs and interiors, check out the Andaz nearby.

Back to the awesomeness. The grounds are immaculate and the manicured lawns, sparkling fountains and views of the ocean are breathtaking. We stayed in the Chapel wing and our lanai was right up against the edge of the koi pond and we had an ocean view. It was a romantic, private and beautiful room.

Adult pool - bless it! I think more hotels and resorts should separate the kid/family pool from the adult pool. We never had to hunt for pool chairs, get splashed by or hear the wild screams of children, and often we were the only ones in the pool period. It was luxurious and I loved it. The one time a rude Mom brought her kids to the adult pool, a staff member swooped and (politely) gave them the boot - YESSS!!! Upside to a kid friendly resort is that sometimes we want to be big kids too. Waterslides were a blast!

Swim-up bar - amazing and yes, it has HEATED JETS beneath your feet, so when you sip on your frozen drink, you still stay warm in the water. You don't even need to think for yourself - the Grand Wailea has thought of everything for you. Get the Sweet Leilani and let your worries melt away!

Service and hospitality - unmatched. Upon arrival, we received a lei and warm welcome. A bellhop then gave us a tour of the hotel on the way to our room. Every time you get in your car, the valet stocks chilled bottled water in there. They also have towels and beach umbrellas for borrow at the valet, that you can just pick up on your way out. So convenient! Love the turndown service and the housekeeping staff in general - very attentive and timely.

Our room - love love love the comfortable bed! Also like the shower. Our view was great and the room was always felt clean, spacious, and well-stocked thanks to Housekeeping. There's also a fridge for storing groceries or take-out.

We booked through our long time travel agent (message me if you want info) and saved a few hundred bucks vs the online prices. Also got a free room upgrade WOO! We can't wait to go back!

Room Tip: Booked with our travel agent and got free upgraded rooms /suite
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  • Stayed: November 2013, traveled as a couple
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1  Thank TianaH370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

After reading numerous iffy reviews of the hotel, I was a little nervous about staying here during a recent conference. If this is you, not to worry! This hotel is beautiful!
My husband and I stayed 7 nights, and had the "opportunity" to see two different rooms within the hotel (A slight glitch in our reservation for our first night put us in the Napua Tower.) Agreed, these are the nicer rooms, but our subsequent stay in the Molokini wing was still very nice. Are there differences? Yes. The soaps, etc. are the same product, but the packaging is nicer and larger in the Napua room. The bathrooms were essentially the same, but the tile was nicer in the Napua room. Of course, the view was better in Napua, but we still had a slice of ocean view in Molokini. And, we then had a chance to see the sunrise over Haleakala. Other than that, they are very much the same.
The best thing about the rooms? The refrigerator! As I will discuss next, the food at this resort is totally not memorable.
You will love the open-air design of this hotel. So breezy, so tropical. It feels as if you are outside all the time.
Most of the pools are connected via short slides, which makes it fun for people of all ages. Really clean.
The grounds are stunning! Be sure to avail yourself of the gardens tour, Thursdays at 10am with the head landscaper, Jim. It's free!
Drinks:
Not cheap! We bought one of the "supersize" drink holders--a pineapple or a tiki-- which initially costs $22, as opposed to the regular-sized $15 ones. It sort of makes financial sense to do it if you plan to have more of their drinks, as each refill will then "only" cost $15. But, we watched them make a regular one and a tiki one, and the same amount of alcohol went into both, just more mixer and ice in the tiki. Still think it was a good idea to get one. You kind of want a tropical drink poolside now and again.
**We bought liquor at the ABC store in the shops at Wailea nearby and sometimes mixed our own drink in the room and brought it to the pool/beach (FYI: alcohol is prohibited on the beach).
Food:
We arrived late Saturday, and the only available food option was Amasia. I say skip it. Overhyped and overpriced. I do not remember anything we had, and the little we did order was ridiculously expensive.
We had appetizers at Bistro Molokini--also unremarkable. We sat at the bar, and the bartender had zero personality. He was not rude, but certainly not friendly, all business. Not a tiny bit of repartee.
Luau:
** Best tip I read from another poster here: BUY YOUR TICKET THROUGH COSTCO.COM. Much cheaper. Half-price of what our conference was charging, and also less than what the hotel charges. You'll be glad you did because, although going to a luau is, in my opinion, a must-do on Maui, the food was mediocre. The performance was good. Not out-of-this-world good, just good. The fire knife dance was the best part. (They setup the luaus in two separate locations on different nights. I am not aware of the reasoning behind why/when one spot is used or the other. But, if it is near the wedding chapel, and you only want to see the show, you can easily sit on the grass outside the ring of tables and watch. The other location is a bit more protected from view of onlookers. Had I known this, I would have done it. But, there is no way, that I know of, to know in advance where the luau will be.)
Breakfast:
Only ate once on property: croissant bacon, egg, and cheese sandwiches from the market on site, Cafe Kula. $12.50 each!
**So, breakfast became granola from ABC stores and almond milk from our fridge.
Snorkeling:
Water was not warm (70-something in February), and not as crystal clear as I had hoped, so snorkeling just off the Wailea's beach was only so-so for us. Others may disagree, but this was our experience.
Spa:
Spaaaaaaaah! Just do it. Do the terme hydrotherapy circuit and showers. Nice!
**Look for the Maui magazine in your room. There's a full-page ad for the spa with a package deal. I am sure it changes from time to time, but the deal when we were there was terme and massage for two, including lunch at Bistro Molokini, $325. I did the Hele package(advertised on the back of my luau brochure, $135 for the terme and a 50 minute massage, no lunch. My husband then went, so we spent $270 without the lunch).
There are separate areas for men and for women. Swimsuits are optional in the baths, FYI. I did see one woman sans suit, and at the time I didn't know there were separate areas, so I thought she was taking quite the chance that only women would be there!
Off-property:
*Japengo at the Hyatt in Kaanapali was fantastic! Beautiful setting, overlooking the ocean. Best food we had all week. Great sushi! Go!
*Ruth's Chris Steakhouse is nearby at The Shops at Wailea. We are big fans and have been to many locations of theirs. Always good.
*Took a whole island helicopter tour through Blue Hawaiian Helicopters--do it! Best part of our trip.
*Take a drive out of the property to the right to see the lava fields. Very cool! Looks like the moon.
Overall, lovely hotel. Needs a little updating, but it is much nicer than others have posted about. Enjoy!

  • Stayed: February 2014, traveled on business
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4  Thank 180JG180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

In spite what you might have read on the reviews of this property, Linda & I found this property to be absolutly outstanding. The service from check-in to check-out could not have been any better in our estiminations.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Waldorf Astoria
1  Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

Absolutely spectacular facility. There is something for everyone. What really occurred to me was how happy everyone was, smiling, helpful and genuinely happy to do anything to make our visit an event to be remembered. The Napua Tower is really worth the extra expense with breakfast in the AM and cocktails in the evening and your bed turned down with a special note wishing you sweet dreams, add whale watching from your balcony, it's a little piece of paradise! Fabulous shopping a short walk away(make sure you stop at Malibu T-Shirts for some great vintage shirts and stop at "Cheeseburger in Paradise" for a great cheeseburger(they make a great Bloody Mary too!) it's the perfect afternoon!

Room Tip: Anything 6th floor & above will give you a great view of the bay for whale watching and a view t...
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  • Stayed: February 2014, traveled on business
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1  Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

We really enjoyed our stay here! Wailea beach is one of the most beautiful beaches and the Grand Wailea gave us great access to it. The grounds are expansive, you will need a map! The pool system is great, providing a lot of variety. The on site restaurants were delicious and the spa was truly outstanding!

  • Stayed: November 2013, traveled as a couple
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Thank Nene809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Family Hotel in Wailea
#4 Romantic Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 On the Beach Hotel in Wailea
#6 Luxury Hotel in Wailea
#6 Spa Hotel in Wailea
#6 Green Hotel in Wailea
Price Range: $541 - $1,273 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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