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“Great Hotel But HHonors Status Doesn't Mean A Lot Here”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #7 of 8 Hotels in Wailea
Certificate of Excellence
Reviewed October 27, 2013

First let me start off by saying that our week trip was in the middle of October so the property seemed like it was only at 70-75% capacity. We arrived at 3:45pm and pulled our car into the mandatory, $30 per night valet line and were promptly met by a valet person who took our car and helped us unload our luggage. He informed us that "someone else would be bringing our luggage to our room" which I took as a hint that I was obligated to tip him. Okay, it's the start of the vacation so let's make sure things kick off on a positive note. ($5 tip to the valet guy)

Next, please note than when checking in, there are two lines, one for regular guests and one labeled for members. Being that this is a Waldorf Astoria property, I was looking for the VIP Gold/Diamond desk but there isn't one here. A small Hilton Honors sign is tucked away on the far right side of the counter but we didn't see it until after we went through the regular line which wasn't busy. By now, it was about 10 to 4pm and the desk agent said that our room wouldn't be ready until 4:30 and that they would call us when it was available. No offer for an upgrade and our request for a ground floor room in the Lagoon Wing (closest to the pool) was also not available. Apparently those rooms are pretty popular but she did put us on the first floor of the Lagoon wing.

TIP: There is a refrigerator in all rooms and you can arrange for a microwave to be brought to your room for $7 a day and a $5 delivery charge. It's worth it so stop at the Safeway as you're coming into Wailea and load up, especially if you have kids.

Tip: All rooms have a pull out Queen sofa so keep in mind when booking rooms.

We decided to take our 5 year old down to the pool so he could check it out and within 5 minutes of him getting into the pool, we got a call that our room was ready. We spent about 10 more minutes down there and then went up to grab our keys. We have stayed at the GW many times before but the bellman was kind enough to give us another overview of the property. Once he got all the luggage into the room, he asked us if we would be needing turn down service that evening and I just let him know that we would need linens for the sofa bed. He gave me a confident "Let me take care of that for you" response and proceeded to call whoever to ask for linen delivery to our room for the sofa bed and for it to be made up. I know these guys work on tips so I just smiled and gave him a little extra knowing full well that the resort gives nightly turn down service to all rooms and that the linens for the sofa bed were probably in the closet, which they were. =). All you have to do is leave a note for the housekeeping staff to make up the sofa bed and they will. You are paying top dollar here after all.

Okay, our room was 1057 on the first floor of the Lagoon wing so if you can't get ground floor, I definitely recommend first floor. If you can get close to the stairs, even better. Rooms are very spacious, the bed is amazing and the bathroom is huge.

Pools: If you are picky about having loungers under one of the few umbrellas or palapas, right on the edge of the pool where you can watch your kid exit off the water slide, then you will need to show up at 7am to reserve from the 6 or so available loungers that fit into that description. Otherwise, we didn't have an issue getting a couple of regular loungers together but keep in mind, it is October and the slow season.

Hibiscus Pool - yes they were actively working on refurbishing the adult's only Hibiscus pool but we didn't really notice it as we were always on the Lagoon side. If you are a couple seeking an adults only pool setting, they won't be done with the repairs until mid November. You can, however, go and get a voucher for 2 beach loungers and umbrella which is included in your $25 per day resort charge.

Snorkeling tip: The very best snorkeling on Maui is right off the beach between the Fairmont and Four Seasons which is why you see all the snorkeling tour boats there. Second best is the black reef right in front of the Four Seasons which is a short walk from GW. No need to book expensive snorkeling cruises as everything is right there. There are a few equipment rental shacks right at the resorts as well.

Wi-fi is also included as part of your daily resort charge and seemed to work well from many areas of the resort and our room.

We ate off property almost every night. The Shops at Wailea are right next door and they have quite a few choices including a gormet Cheesburger place, sushi and others. They also have a general store as well as an ABC store in case you need provisions.

TIP: As you are walking to the Shops at Wailea, if you look off to the right across the street, there is a great pizza place called Manoli's. Great pizza, outdoor seating and reasonable.

Staff at GW were always nice and helpful but that's to be expected at any hotel of this level.

Things to do: If you have kids between 5 and 10, check out Maui Zipline. They have a great zipline course that allows kids 5 and older. If you take the road to Hana, download the Gypsy Road to Hana tour on your iPhone. It is GPS enabled so as you drive, it recognizes where you are and automatically starts talking and telling you the background on all the important sights. Most rental cars have an MP3 input jack in the stereo so bring the cord that connects your iPhone to the car stereo and you are good to go. Also we got a convertible for about $35 a day through hotwire and it was totally worth it, especially doing the Road to Hana. Lastly, we have done the Luaus at both GW and next door at the Marriott (Te Moana) and prefer the Marriott one a lot more. The stage is situated in a much better location and it seemed to be a better show, with better food. TIP: Have your spouse go reserve your seats as soon as you get there, even while you're standing in line to get your tickets/vouchers. This luau sells out quick so make sure to call to make your reservation before you go.

Although I wasn't a fan of the $30 mandatory valet charge, $25 resort charge and no real special attention that I could see for HHonors Gold and Diamond members, it's still an incredible hotel. If you have kids, it's all about the pool here as well as the pristine beach.

Hope this info helps. Have a great trip.

  • Stayed: October 2013, traveled with family
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11  Thank ScottsdaleAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,725 - 3,731 of 6,487 reviews

Reviewed October 26, 2013

Very large and comfortable rooms. Really nice hotel grounds. This hotel is great for kids. The only annoyance was that some parts of the hotel pool were closed off to a companies corporate event. The staff were attentive and helpful throughout. I got the terrace view room, but what was nice is that I consider it partial ocean view. Going out on the lanai (Balcony) you could still see the ocean.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Waldorf Astoria
Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2013

We stay here for 6 nights....and omg it was luxury on all levels our room was huge beds once again really comfy, the bathroom almost the size of the bedroom, the views once again breathless from our balcony. Breakfast was quiet good plenty to choose from. It was quiet busy the adult only pool was closed for repair but there was lots of other pools although once again busy! We took a boat trip Molokini Island for some snorkelling and swim with the green turtles...this was amazing 3 actually swam right under me and 2 more on the surface this was by far one of the best days of my vacation. We also hired a car and drove to Lahaina this was a pretty little town,think my husband enjoyed driving the mustang convertible the most on that day! We had our Anniversary meal in Chris Ruth Steak Wailea, if i am honest this was the very best meal of our whole vacation.

Room Tip: we stayed on executive floor which was great.
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  • Stayed: September 2013, traveled as a couple
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Thank Lizperrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2013

The lobby,the views and the location of this property are outstanding!! The staff seems very well trained and were very helpful. I rate it as average because the restaurants are just simply not very good and the rooms and decor are pretty dated.We stayed in a suite on the 6th floor --very nice room but needs a refresh--
Be sure you understand all the charges before going that are automatic..Housekeeping gratuity,excise tax,resort charge,portage/baggage handling fee,valet fee (20$ per day-- no self parking).
Pool area is super for kids, but with adult only pool closed for repairs it makes the pool area very crowded and impedes the flow of people as the area near the adult pool is all closed off.
We we there with roughly 1000 people for a convention and have been to this property four times previous--I like it, it is walking distance to great restaurants at the Four Seasons next door ,but not sure I consider it a good value.

Room Tip: Napua tower is nice-- ocean view is outstanding
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  • Stayed: October 2013, traveled on business
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Thank Randy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

My wife and I stayed at the Grand Wailea on our honeymoon and thoroughly enjoyed our stay. The complex is huge with lots of very nice aspects to the gardens and various swimming pools - the only downside being be careful it is very easy to get lost! The hotel itself was very nice, parts of it were showing its age but all in all we were very impressed. The staff were great throughout and very helpful whenever we required assistance. Good location in Wailea on a very nice section of beach. The only downside was the cost, the restaurants, cafe's, shops in the hotel are not cheap. Most of it is bearable but a few places for lunch were a bit OTT, just be aware it can be a bit pricey. Overall though we really enjoyed our stay and would definitely stay there again.

  • Stayed: October 2013, traveled as a couple
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2  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

First class experience in Wailea! Beautiful grounds. Warm, friendly and efficient staff. Terrific fitness center. Nice beach and pools. Very nice and relaxing getaway. Conveniently located near Shops at Wailea. The musician playing at the bar on Saturday night was very good. Would definitely do this again!

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Waldorf Astoria
1  Thank Duane R. F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

My wife, son and I went to the Grand Wailea November 17th and were very disappointed. The rooms were very spacious and most have good views. The ocean view room though is not worth the money (the property sits back a ways from the ocean so views are mostly indirect). We found the staff to be very uninterested in service. We were never welcomed and check in took close to 1 hour. The pools are nice but we had a very hard time finding a chair to sit on. Staff does not care to help either. Part of the problem is the property is clearly focused on money. More than 1/2 of the chairs by the pool for example are "cabanas" for purchase. This is basically 2 standard pool chair with a cover over it. These run $225 for 1 day and do not include anything else. Most cabanas as a result remain open, greatly limiting other pool chairs. The food was very over priced which would be fine if the food and service was good but it was not. For example, the cheapest place to have breakfast is a carry out grill where I spent $55 on breakfast for 2 people. Food starts at $20-30 per entree. I personally would not stay at this hotel again. I would recommend staying up more in the area of Lahaina. The Hyatt is very nice as is the Marriot and Sheraton.

Room Tip: do not get the ocean view, not worth it
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  • Stayed: October 2013, traveled with family
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1  Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Romantic Hotel in Wailea
#4 Family Hotel in Wailea
#5 On the Beach Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 Spa Hotel in Wailea
#6 Luxury Hotel in Wailea
#7 Green Hotel in Wailea
Price Range: $475 - $1,297 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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