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“Beautiful but wouldnt go back” 4 of 5 bubbles
Review of Grand Wailea - A Waldorf Astoria Resort

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Grand Wailea - A Waldorf Astoria Resort
Ranked #5 of 7 Hotels in Wailea
Certificate of Excellence
Tucson,Az
Level Contributor
550 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
“Beautiful but wouldnt go back”
4 of 5 bubbles Reviewed June 4, 2008

Hotel, pools, beach are beautiful. Our room (5081) was clean, spacious w/ ocean view. Resort reminded me of Vegas. The glitz can be overwhelming. For the price you pay though some things should either be included or done differently. As many have said, lack of free internet is ridiculous in this day and age. The cost to use it at hotel is high. By chance we had dinner next door at 4 Seasons and while walking around came across their business center that had several free computers set up for use. only 1 towel service no where near the adult pool or beach is inconvienient. There was a popcorn machine near the towels that charged $8 for a small bag! That should be comp'd. All rental equipment was pretty pricy but flip side is Wailea is a pricey area. Towels are put out early by the pool chairs but since we were more interested in the beach we didnt care that much. beach is nice and we thought snorkeling by reef near 4 seasons to be decent for beach snorkeling (though we thought it better at Little beach were we saw a turtle just off shore). Despite signs that said they would remove towels from unused chairs, we never saw it happening. Sometimes trying to find a chair after going to the beach was hard. Slides were fun but for our needs, too much noise, activity. We dont have young kids so dont need all that. Had dinner last night at Kinchi?, Japanese rest in hotel. Had an early bird sushi special that was quite good. Dinner next door at Duo's in 4 Season's excellent. Had friends who also ate at Spagos and they loved it. Almost any hotel rest entree will be $35+, drinks $12+. Parking was annoying. Only used valet once. Garage was pretty far from our room. For the $20 valet fee I'd rather buy a drink. At nearby Shops at Wailea can get groceries to take to beach or room. Go to ABC store. Bottom line- Beautiful area, more private than perhaps Lahaina or Ka'anapali but if we were to go back there I'd certainly price $ seasons or other area resort first.
ps- did several excursions (Molikini, Haleakala, Hana and hit some beaches which I'd be happy to share via e-mail)

  • Liked — location
  • Disliked — nickel and dimed on too many things
  • Stayed May 2008
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank sccrref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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san diego
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 3, 2008

We got our room through a "friends/family" deal and were booked to stay in a mountain view room. We had called ahead to let them know it was our honeymoon which was noted on the record and she immediately congratulated us. As we were checking in, my husband mentioned it was our honeymoon and as he was requesting an upgrade we were politely told that she was looking for a better room for us. She feverishly punched away at the computer and after a few minutes found a fabulous room on the top floor with an ocean view.

The bathroom was huge with a seperate shower and nice big tub. The toilet is in a seperate room and there's plenty of room to get ready in the bathroom. The room was quite large and had a nice lounge chair and a desk in addition to the comfortable bed. The view was amazing!

Service was good all around although we arrived at 10:40am for
breakfast and they were switching to the Sunday Brunch at 11:00am. When we went up to the buffet, there was no one at the omelet station, most of the food was gone, and they were taking away the waffle warmer. We were dissapointed since they said it was open until 11am and told us we could have the buffet. We ordered from the menu instead.

The only bad comment I have about this hotel is the food prices. Everything seemed to be $26+ no matter which restaurant we ate at. However, they have wonderful views, and you can always leave the property if your budget gets blown too quickly.

The resort is over-the-top gorgeous. I was highly impressed and would love to stay here again!

  • Liked — beautiful views
  • Disliked — price of food
  • Stayed May 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Maureen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 27, 2008

I stayed at the GW for a few nights last summer. We stayed in the Napua Tower (our stay was free due to some connections).

The room in Napua was lovely. Very clean and large. The bathroom was gorgeous and I LOVED the shampoo and conditioner they provided (I actually went and bought some in the little mall). We had turn-down service every night with a little flower and Hawaiin prayer. Breakfast in Napua was provided and it was very good.

The pools are obviously the attraction here and they were amazing. You could spend all day just seeing all of the little nooks and crannies throughout the pools. We felt like kids on the water slides :). One complaint is that they really nickel and dime you with the chaise. A large tented lounge area would set you back hundreds of dollars and even an umbrella on the beach for the day was pricey (I forget the exact price and don't want to mis-speak). Also, there wasn't any internet in the hotel and to use the office space internet was $5 per 5 minutes if I recall correctly. The fact you can stay in a Holiday Inn and get free internet but the GW makes you pay $5 for 5 minutes is a bit ridiculous.

So overall it is a great hotel (at least Napua is!). I think that kids would really enjoy it because of the pools and slides. But I do see where people feel nickel and dimed with the food costs, the chaise costs, the internet costs, and all of the little things that are so often free at much cheaper hotels.

If I were staying at GW for a long stay I would definitely rent a car and eat off the hotel for most dinners. There are some FABULOUS places in Maui that are much less money and that have better ambiance. Plus, there is so much more to Maui than the GW's pools. We met a few families that literally hadn't left the resort in a whole week. And with the amazing hiking and sites to see, that is just a darn shame!!

My bottom line: If you have a family with kids, GW is the way to go. If you are on a romantic honeymoon or getaway with your significant other, I say Four Seasons is best.

  • Liked — Napua tower rooms, pools, beach, location
  • Disliked — Nickel and dimed a lot
  • Stayed July 2007
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank Jill Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Santa Margarita, California
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed May 25, 2008

One can tell that this used to be a special place. But now the construction crews are roaming around and corridors here and there are closed for repair. The wheels of the housekeeping carts rumble loudly early in the AM on the tile floors. The food is ultra expensive (even for HI standards) and run of the mill. Feels like a Vegas hotel (one in need of a few million $ in upgrades) planted in a pristine spot.

We were there for an awards trip and the lobby bar closed before 12 each night. When it was open, we found the informative and friendly help there the highlight of the stay. Other staff couldn't be bothered, for the most part. Upon arrival after a terrible delay en route the bellman asked "do you really need help with your bags?"

Would never pay to stay there when the outstanding Four Seasons is just up the road - a bit higher in rates for Ocean view rooms.

  • Stayed April 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank California3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed May 23, 2008

The Grand Wailea Resort was not one of our first choices for Maui. We stayed on previous trips up in Ka'napali and Honokawai, and as Hilton Honors Diamond members, we were somewhat surprised by the lack of anything Hilton except for the GWR as a choice. But as it was the only choice for Maui if you wanted to use points, we considered it. After seeing that it was a Waldorf-Astoria collection, we decided 70K points a night was ridiculous and we started looking at various options. As we were sorting through the condos in South Maui, Hilton popped up with a 50K for 5 night special on the internet and we jumped at it with a couple of paid days added on to round out our week.

But as I was suspicious of all things related to award travel, I contacted the Hotel directly and talked to the reservations manager and discussed the need to link the award with the paid and asked to assure we didn't have to move. When we arrived, we were treated to prompt and courteous valet staff, a lei greeting, and a simple and flawless check in. As the points stay did not guarantee room "View" we assumed the worst, but on check in the staff said they had upgraded us to full ocean view if we didn't mind the older wing. We didn't and the room itself, although aged, was clean and very quiet with a great view of Molokini and Kaho'olowe.

The grounds of the Grand Wailea were meticulously kept, but some of the things we found annoying were carts running around at 6:00 AM, clanking tools on the carts, and the construction noise although minor from the building in front of us. But you couldn't fault the staff as they really tried to keep the place well maintained, despite the fact that the GWR is showing her age. But it does so gracefully.

The pools were nice, but the kids/activities pools were way too crowded and busy for adults like us and the adult pool is really very boring but has nice tanning areas with uncrowded lounge chairs. Very average, but with the Wailea beach 100 yards away, who can complain?

But there were downsides. One of the really annoying aspects of the pool complex is having to walk down to the activities pool to get towels and a ridiculous little plastic wrist band to show we are guests before we could just lay around at the adult pool. For a place this size, a towel area up at the adult pool wouldn't be asking too much. I understand the issues, but maybe even a gate with a room key access and an attendant would be a bit more classy? But it was nice to be able to use the pools at night and the evening swims were so relaxing a way to bring a close to the day.

The Wailea beach is stunning. Not that great for snorkeling, but for just being lazy, walking at night, splashing about, etc. it was fantastic. Beautiful sand and water, and even when there are a lot of people on it, never really seems crowded.
There was also excellent snorkeling was just a mile or two to the South at Polo, White Rock, Po'oulenalena, and off Secret Cove.
The Makeena area was really nice as well. Going north, Keawakapu beach is spendid to be on, but not much for snorkeling. But for a view without having to go north so far as the three Kama's where obviously you get quite a lot of local crowds, it was a very nice locale.

For food, Kihei had several nice local places of every food type and many small local bars. But for the resort, the coffee shop is very limited for those that just want a light continental, and the atmosphere and quality wasn't better than your local Hampton Inn's free breakfast, but unlike your local Hampton, you pay for this one. The Molokini Bistro was pretty lousy with high prices and very mediocre food. The view and atmosphere wasn't much and the whole experience was not memorable at all.
However, Humu's was much better than most of the reviews had led us to believe it would be and the view, atmosphere, staff, and food were all excellent. And it helped that the hotel management gave Honors Gold and Diamond members a 40.00 credit. There were really no complaints from our one dinner there (we aren't into big dining, so we went to local places in Kihei, the old Lahaina Luau, and both the two main restaurants in the GWR. We didn't try the Sushi Restaurant.

One of our main complaints was the guest free parking. The valet was efficient, but with drop and pick tips and a ridiculous 20.00 a day fee, for those like us who come and go all day, the valet wasn't an option and even if you disregard the economics related to using it, just too much of a pain. But the parking was ridiciuously difficult until night. The employees apparently can share the free parking structure, but guests can't share the employee parking. So in the day, you grab whatever you can, and many times there are NO parking places at all. This is atrocious and needs to be fixed. They had half the top level blocked off for line painting while guests had no area to park in. We fought it every day, figured out the patterns, and adjusted our activities to come in after the 7-3 shift was leaving. The walk in, with a bottle of wine, water, and other miscellaneous items assured us our caloric intake would not be an issue during our stay as you had quite a little hike from the south end of the complex up to the Molokini Wing.

But in a nutshell, our complaints were limited, we definitely enjoyed the stay and would go back again. The run down wing we were in is slated to be remodeled and that will be a good thing. But the conditions were very clean, comfortable, and our maid (Lolita) was meticulous. She even ordered our shoes as between my wife and I we probably had 10-12 pairs (mostly hers) laying about. She would have them perfectly lined up, our flowers on the bed, and everything perfect each day. The tip was generous, but sometimes we felt guilty because of her attentions.

Very friendly staff, beautiful place, fantastic beach. Tough to be too critical even though the GWR may be past it's prime it is still the real deal.

  • Liked — The beauty of the grounds and the location in South Wailea
  • Disliked — The parking for guests
  • Stayed May 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Edge_In_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
151 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed May 20, 2008

I won a trip to this place. It was full of big corporate type. If that is your scene, this is for you. It's very nice! It is also enormous! Great setting and everything you can possibly expect.

They missed nothing.

Stayed May 2008
Helpful?
Thank PGA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed May 18, 2008

OK, let's be fair about this....I'm a Maui Prince for the adults kind of guy, but finally my teen begged to come here instead. I DO understand that with the incredible pools and activity, teens would love this better.
She adored the sushi...she and my wife felt it was the best they'd ever had. She LOVED the pool with the water elevator...
This is the Giant, crowded, bustling place to go....if that is what you want (teens and kids over ten would.)
The South End of Maui is an absolute tropical paradise.
MAKE SURE you take the Catamaran from the near-by Maui Prince.

  • Liked — pool
  • Disliked — crowds
  • Stayed March 2003, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank LTownsendMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Property: Grand Wailea - A Waldorf Astoria Resort
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Romantic Hotel in Wailea
#4 Spa Hotel in Wailea
#4 Family Hotel in Wailea
#4 Top resorts Hotel in Wailea
#4 On the Beach Hotel in Wailea
#5 Luxury Hotel in Wailea
#5 Green Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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