We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Place to spend your anniversary”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Grand Wailea - A Waldorf Astoria Resort
Ranked #6 of 8 Hotels in Wailea
Certificate of Excellence
Reviewed March 18, 2013

My wife and I celebrated our 31st wedding anniversary at the Grand Wailea this year. When we checked in, Noreen, made a point of asking us if we were celebrating anything "special". Our 31st....we told her. My Hilton Gold "complimentary" upgrade was not available. However we were upgraded to the "Napua Club" floor. This is a hotel within a hotel section, with it's own entrance, concierge etc. This gave us a higher room, with a nice ocean / sunset view, complimentary breakfast, cocktails and snacks in the evening. This was a very nice surprise. In addition a voucher for a bottle of champagne, cocktails for 2 at a resort restaurant, and $ 40.00 voucher for a meal at a resort restaurant. All in all this contributed to a wonderful 3 days. My wife also went to spa and raved about the various pools you go through first.

Room Tip: In March for the whale watching a room higher up facing the ocean is best. Also for the sunsets.
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Public Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this reviewResponded March 21, 2013

This review serves as a great tip! Please do let the hotel know in advance, either email us or phone us, of any special occasions you might be enjoying during your stay. We will be sure to acknowledge and recognize your special day. We are always honored when a guest chooses our hotel as the place they would like to commemorate a special or milestone event.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (6,600)
Traveler rating
Traveler type
Time of year
Language
  • More languages

4,329 - 4,335 of 6,601 reviews

Reviewed March 16, 2013

Our family travels often and have stayed
At many fancy resorts and have never written a review. This hotel has at best three star service. They charge for everything- even turn down service. When I'm
Paying over $650
A night plus resort fee 25/ day. I don't expect
To pay
Extra for
Every little
Thing. The food is expensive and tastes 3 star. I don't mind paying a big price but then it should not be cafeteria food.
The kids club is a joke. The girls sit behind the desk and barely
Interact with the kids. At $115 a day per child I would expect a little more.
I am staying for 8 nights and when I asked for the 2 children (age 6 asn 8) to get
Pool passes for a few
Hours on one day I
Was told no way from concierge. Not even for a fee. My kids are
3 and 6 and are
Not even using the slides. To make
Matters worse the previous day the pool guy offered me wrist bands for the 2 kids for 95 each cash. Honestly this place is a joke.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank 44anonymous2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Public Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this reviewResponded March 18, 2013

We are happy to share information about our Camp Grande facility and camp sessions. Our Camp Grande facility is open to everyone at the resort to enjoy. There are several different rooms, each one designed for specific ages. The facilities can be utilized by children under 13 years old when accompanied by an adult. Our Camp also shares the same facility and is available for children ages 5 to 12. There is a different activity each day for campers, such as tide pool explorations, sand-castling, or lei making, and each afternoon, the campers enjoy our pools and slides under the guidance of our trained counselors. Camp children are also provided a kid friendly lunch and afternoon snack. We do have a full schedule of activities that our campers enjoy while at camp and pictures of the facility available on our website. We have families who come back year after year and camp has become a key part of their visit.

If any readers have children that enjoyed our Camp during your visit, we would love to read your honest feedback as well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

Recently stayed at the hotel and found it far too big and very impersonal in service. They are just trying to 'churn people though'. I agree with everything that 'Lovetotravel0221' said in their review! The Grand Wailea needs to take some lessons from the Four Seasons next door. You may be paying the same, but Four Seasons are there to serve your every need! If I ever stay in a hotel in Wailea again it definitely will NOT be the Grand Wailea and would be the Four Seasons...We had a wedding at the Four Seasons 8 years ago and they were wonderful in 'EVERY WAY'...very attentive to detail and helpful, with great service and food.

Grand Wailea has potential for better service, but need better training. The room was very clean with good quality beds and the hotel location is great, just too big. They also need to just 'include' all the extra fees in their price upfront as they hit you with them at the end of the stay, and it does not go down well! They should go back to allowing you to park your own vehicle without the 'valet pricing' if you so desire, which is the way it used to be when they opened. I agree that $30 per day plus taxes plus 'expected tips' from staff is too much.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Janice51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

Went on an incentive trip to GW. This is our 6th trip to the resort since it opened. It is a very impressive propery with an awesome pool and beach. The drinks are very expensive $15 for umbrella drinks, best advice is buy the plastic pineapple cup in the pool bar for $22 then refills are only $15 but its double size for the same money. Ask for Linda in the bar near the pool and Richie is awesome in the swim up cave car.

Stayed: March 2013, traveled on business
2  Thank Jimbo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Public Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this reviewResponded March 18, 2013

We will be sure to share this review with Linda and Richie. We think they are awesome bartenders too.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

My husband and I recently stayed at the GW for a professional conference/vacation. The property grounds are gorgeous however, the hotel adds on daily charges for common services. Beware that you must valet your car for $30.00 per day, there is also a $25.00 daily resort fee, as well as a baggage fee on check in. It is quite distressing to go to the adult pool where there are only 2 umbrellas. These 2 umbrellas provide shade to a total of 6-7 poolside chairs. One afternoon two grown men actually had words with each regarding these precious umbrella chairs. . But of course you can pay an extra $500 per day for a cabana. Who in their right mind would spring an extra $500.00 for a cabana when you are paying that for your room????????? Interestingly there are more cabanas to rent than regular beach chairs.The management should realize than many adults do not want continuous sun exposure and should have more than 2 umbrellas available at the adult pool. But of course you can cool down with a Pina Colada at the pool for only $14.00 ( what a bargain). That is if you can get a hold of the only server that would occasionally come to the adult pool area.The pool bathrooms were dirty and trash was overflowing. I also found it ridiculous to have to go to a outdoor pool service desk every day to get a different wrist band put on just to use the pool or get a beach towel.Totally classless. On the day we arrived we went to the beach and asked for a beach chair. Well, they have a limited amount of beach chairs and were full. The beach person told us that we could go on a waiting list for a chair and that they would call if one opened. At that point we should of cut our losses and just checked in next door and walked to the daily meeting. When you add up all the daily costs you are much better off staying next door at the wonderful and classy Four Seasons which prides itself on service. And guess what next door at the Four Seasons cabanas are included at no extra price and they go out of their way to make sure you have a chair, umbrella, or cabana. Drinks are just as expensive, but they have ample waiters who pamper you. Also housekeeping at the GW would show up between 6-7 pm for turndown service. This was annoying because we were just getting back from the pool, or beach. We were not the only guests who had this happen nightly. We joked that they did this on purpose because guests would tell them please come back later and they only did once. The Grand Wailea is loud, expensive, impersonal, and overrated. We had prevlously attended a professional conference at GW about 10 years ago and had to go back to the same meeting this year. It seemed better 10 years ago. If you are going to get nickel and dimed and pay top dollar ......go next door where you end up paying the same but will have a great vacation!!! The Four Seasons will find you a cabana, beach chair, umbrella, and bring you bottled water , fresh fruit, and at least it is all included. There is no comparison.

Room Tip: Go next door to the Four Seasons instead.
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank lovetotravel0221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Public Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this reviewResponded March 18, 2013

Aloha from Grand Wailea. We are grateful for the feedback from this reviewer. We’re sorry that this guest was not provided with reasonable answers and feel that with the correct information at hand; they would have enjoyed their stay much more. We will certainly review how important information is relayed to guests so that they don't leave with the same impression as this valued guest.

For example, as in most hotels, guests who are attendees of a convention group have negotiated rates, that often include a discounted room rate as well as contracted housekeeping and bellmen gratuities. The group's event organizers are expected to inform their invited guests of these fees in advance so that won't be any confusion and we are very sorry if this guest did not know about these charges in advance.

One important piece of information we'd like to share with you is regarding the pool wristband and beach chair policies. Our pools and slides are a big attraction on Maui. We do all we can to maintain the exclusivity of our pools for the enjoyment of our paying guests. If we did not, our pools would be overrun by non-guests. One way that we ensure our pools are only used by our guests is a wristband policy. We do require our guests to stop by our pool activity desk and obtain a wristband. The wristbands easily identify who is a guest and who is not. A wrist band is also required for our beach chair service for the same reason. The beach fronting Grand Wailea, as well as virtually all natural beaches in Hawaii, is a public beach and under the jurisdiction of The State of Hawaii Department of Land and Natural Resources. We stringently adhere to the DLNR’s rules governing our use of this beach. In particular, we are limited in the space we have available to us to set up beach chairs for our guests. We utilize a system of first come, first served in obtaining a beach chair. We do require that guests stop at our beach cart to sign out a chair and umbrella to be set up by our beach staff. When all equipment has been signed out, or as has been the case over the past few weeks due to unusually high surf, when we run out of space, we work off a wait list, advising waiting guests that a chair has opened up. This is facilitated by another DLNR rule that requires that we time and remove chairs that are left unattended for more than 30 minutes.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Stayed 7 nights in Feb 2013. Enjoyed wonderful pool, waterslides, "lazy river". Beach is beautiful.
Excellent dining room breakfast and breakfast buffet. Stellar health club (though PM hours are limited). Service is excellent and room has nice spice/ layout.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MPH_AA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Our stay on your property was absolutely incredible and first class all the way, from the traditional greeting upon arrival by the staff, food at Alan Wong's Amasia and humuhumunukunukuapua'a; to learning about the islands and seeing sea turtles through our Outrigger tour and, of course, family fun and sun by the all the interesting pools. The open ceiling floor plan of the lobby and lobby bar, that includes live entertainment, also provides a nice set/relaxing precursor to the evening's activities. Would certainly recommend Maui in your future travels and, in doing so, highly recommend a stay at the Grand Wailea.

Stayed: February 2013, traveled with family
Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWExec, Public Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this reviewResponded March 18, 2013

Aloha! We are happy you had a great time and enjoyed our newest restaurant, Amasia! We appreciate the recommendation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Wailea
0.6 mi away
Fairmont Kea Lani, Maui
0.3 mi away
Wailea Beach Resort – Marriott, Maui
0.2 mi away
Four Seasons Resort Maui at Wailea
Show Prices
Show Prices
Show Prices
0.6 mi away
Andaz Maui At Wailea
23.1 mi away
The Westin Maui Resort & Spa
22.7 mi away
Hyatt Regency Maui Resort and Spa
Show Prices
Show Prices
Show Prices

Been to Grand Wailea - A Waldorf Astoria Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Romantic Hotel in Wailea
#4 Family Hotel in Wailea
#5 On the Beach Hotel in Wailea
#5 Top resorts Hotel in Wailea
#6 Spa Hotel in Wailea
#6 Green Hotel in Wailea
#6 Luxury Hotel in Wailea
Price Range: $532 - $1,382 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Expedia, TravelUp, Hotels.com, Hotwire, Travelocity, HotelsforEveryone, HotelQuickly, Cancelon, getaroom.com, Evoline ltd and TripOnline SA so you can book your Grand Wailea - A Waldorf Astoria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing