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“paradise found”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #6 of 7 Hotels in Wailea
Certificate of Excellence
Portland, OR
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“paradise found”
Reviewed September 25, 2012

Grand Wailea is a gorgeous open air resort. The grounds are immaculate and beautiful with many koi ponds and waterfalls. The beach is the best on Maui. Our room was very spacious and the bathroom was fantastic with a large soaking tub and separate shower. From our balcony we had a perfect view of Molokini and Lanai. Definitely recommend asking for a higher floor as your views are much better. The service was outstanding from reception to valet to spa personnel. The restaurants on the property are good....try Humu or Amasia (if you like sushi) . Also the Wailea shops are a short walk with multiple restaurants including Longhi's. Don't miss out on a visit to Spa Brande as they have an excellent staff and offerings. This trip ranks as one of my fsvorites to Hawaii.

Room Tip: Request a higher floor for views of nearby Lanai or Molokini. If you are getting married in the reso...
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  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank tarheelfan91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2012

Stayed for 4 days at hotel. Room was on first floor with quick access to pool and ocean. Received two free buffet breakfasts each day of the stay. Food was very good. You could even have your own omelet made. If paying for the buffet yourself, it was $29.95 per person. The only faults I could find are that there is only valet parking and that if you wanted to go Lahaina or elsewhere you would have to rent a car. We would stay here again.

  • Stayed August 2012, traveled with family
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Helpful?
Thank Kord523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2012

Very nice resort in a beautiful location. Lush landscape, beautiful pools, good restaurants and attentive staff. Rooms are not spectacular but quite nice. Beach is excellent. You can get massages at the pool so you can spend all of your time outdoors.

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank neumeyer790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2012

Second time to visit this destination after almost twenty years. Still beautiful grounds, our room was very clean and well appointed (unlike some previous reviews of this location) and ALL staff encounters were very pleasant witrh everyone eager to please. Don't understand the earlier comments from some talking about less than friendly staff or "shabby" conditions, we saw none of that. The one review we did find surprizinly accurate was about the kids, there are lots of them! Thinking there would be less in September (school??) that's when we booked "just in case" but they were still there. My ONLY problem was actuyally not with the children, it's their guardians who let them run around screaming just outside the rooms, (not in a common play area) or actually carried infants into the adult only pool! Come on , act adult and follow the rules! I would reccomend this place to families w/kids, but probably won't be back myself cause i've already raised mine, don't want to raise yours.

Room Tip: Marketing strategy geared to families, lots for kids to do but be prepared to share your space with...
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  • Stayed September 2012, traveled as a couple
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    • Service
Helpful?
1 Thank stuffnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blynx1, Director of Sales at Grand Wailea - A Waldorf Astoria Resort, responded to this review, September 25, 2012
Aloha,
We appreciate you taking the time to share your experience with us. We're thrilled that you and your family enjoyed your time at our hotel and the service of our valued team members. I did also wish to mention that during the time you were here is typically a quieter time for family travel, as historically schools are back in class, however, we have noticed the summer holidays extending into late August and early September, in certain parts of the mainland. It’s also an interesting factoid that we have as many guests here on Romance travel as we have in Family related travel (exactly the same %, infact). The balance of the year (2012) is likely the BEST time to visit for a romantic getaway where the pitter/patter of little feet is de minimas. I would recommend October, November and the second week of December as optimal for a quiet relaxing vacation. We hope to welcome you back again soon.

BTW - For guests looking for the Ultimate Beach Front Playground, we should always be considered your headquarters.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magog, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 22, 2012

My wife and I spend 3 days this week at this hotel ( actually, it feel like a resort ).It is huge and beautiful. The beach ( public but feel like it is a private one ) is keep clean and the water was really nice. The hotel staff bring the beach chair at the beach ( only few feet from the hotel line ) and you can enjoy the ocean and the amazing sunset. Lots of activities to do ( surf, paddle board, kayaking, etc ).
The hotel room were real nice ( clean, fresh and it feel that they were actually just redone ). The view from our large balcony was great ( ocean view but also view on the gorgeous garden below. All the green area and water-site ( pools ) are kept mint.
The bed were really confortable and clean.
The staff were real nice and answer quickly our questions.
This hotel is located in a really nice area of Maui and after spending 4 days in Honolulu before arriving at the Grand Wailea, we almost regreat of not having spend those 4 nights at this hotel.
Being a Hilton Diamont member, we received a $40 gift certificate for one of the restaurant on the site. We read about that restaurant and we were expecting great thing about it. But, we were very disapointing by the meal. The food was really not tasty ( actually, it was pretty fade ) and I would not recommend this restaurant.
We enjoy walking on the trail that follow the ocean.
It didn't like paying the $30/day for parking. If you have a car, you have no other choice but use the valet parking ( at least, they put little bottle of water in the car when you pick-it up ).
Overall, great time at this hotel and I would return there anytime.

Room Tip: Higher floor will give you a nice ocean view.
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  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank magog1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach Gardens, Florida
1 review
Reviewed September 21, 2012

I had an amazing time at the Grand Wailea. I just got back from vacation (between July 27- August 6)... The Hotel is stunningly beautiful. It is amazing how well they can keep it when it is all out door. It is truly an architectural gem, the floors are marble and crystal clean. You really wouldn't have to leave the hotel, but it is always nice to get out and see the natural beauty of maui.

My room was extremely large as was my parents. I went in the middle of the summer so it was very busy and I was shocked at how well mannered and helpful the staff were. We went paddle boarding at the beach and the concierge was very helpful with various treks and outings around the island. The beach and pool staff were very helpful too, especially with the cabanas. I would definitely stay here again.

PS- You have to try the spa. The best that I have ever been to by far.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank Jacqueline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 21, 2012

We stayed 7 nights completely on Hilton points for our honeymoon. Because I am a HH member - upon checkin we received a $40 gift certificate, 2 free drinks and a free bottle of champagne (this may have been because it was our honeymoon) to use at one of the restaurants on the property as well as 20% off at the spa and a double upgrade (from the terrace or parking lot view to an ocean view room).

Staff: Excellent for the most part. Valet people were GREAT. Always asked if we needed directions, always put water in the car, always very friendly. I would suggest calling down at least 10 mins before you plan to leave though. We tipped them every time we dropped off or took out the car. Housekeeping - GREAT again. Always nice, room was always clean, turn down service almost every day which was nice since we did a lot of showering and what not in the middle of the day after activities. Checkin and concierge were pretty good too. The only negative was if you weren't getting service from someone on the grounds - they pretty much just stuck to what they were doing - no hello, no can I help you find something if we looked lost, etc.

Rooms/overall appearance: Dated as a number of people have said before - we didnt really care since we were staying for free and honestly not in the room very often. However - had we paid over $400 per night - I would have been pretty let down by the appearance. The beds were amazing though and the TV was nice. Fridge in room - the Shops at Wailea are a 7 minute walk away and we bought some drinks and snacks for the room. We really appreciated having that option. Our room was located in the wing closest to the front of the hotel but we were on the 8th floor so we had a great view of the ocean even though there was another wing between ours and the ocean. If we were at the hotel we were usually on our balcony. Everything was open to the outside (huge windows open, sides open, etc) our entire visit which I loved. It felt like you were "outside" unless you were in your room.

Pools/Beach: So much fun! We loved the water slides, never had to wait in line for a wrist band, never had any trouble getting chairs, pool staff all very friendly. Food/drinks very expensive but I would think anyone staying there would expect it. We got a hotdog meal one day for lunch and it was honestly enough to split. We also bought the souvenir cups and sometimes made our own drinks and took them to the pool. Easy access to the very nice sandy beach. Kids weren't an issue for us.

Food: Pool food was fine. The Humu place was DELICIOUS and the staff were amazing. Totally worth it and soo enjoyable watching the sunset. Absolutely beautiful. Luau food was okay and the show was pretty good. We had a nice time.

Overall: Great place to stay if you want to stay at the pool/beach a lot. I agree it would be perfect for families just be prepared to spend big money. If we went back on our own buck we would probably stay somewhere else only becuase we actually weren't at the hotel all that much - we were driving the r2h or snorkeling. There were days we didn't even get our wrist bands. Aloha!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Carley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Property: Grand Wailea - A Waldorf Astoria Resort
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Location: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Spa Hotel in Wailea
#4 On the Beach Hotel in Wailea
#4 Romantic Hotel in Wailea
#4 Family Hotel in Wailea
#4 Top resorts Hotel in Wailea
#5 Luxury Hotel in Wailea
#6 Green Hotel in Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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