Our tour agency lost the reservation at Hotel Jagua and we were put up at Pasacaballo. We paid for 5 star hotel but got 2 stars accommodation. Our room was on the top floor. View was great but the door had cracks and light could shine through. The air conditioner does not work too well. The wash basin did not have a plug. Tiles on the bathroom wall had fallen. The soup provided was not good, nos suds. The electrical outlet where the night light was plugged in was lose, hanging out from the wall. Whenever I sat down on my bed, the light flickered. It was dangerous because the lose outlet can catch on fire being close to bed linen. There was no hair dryer. When I asked the receptionist at the front desk, she had this funny look on her face as if to say, "why did you need a hair dryer?" As for breakfast, I had little to eat because of my gluten sensitivity. The quality of fruits was not good. However, we had dinner at the restaurant downstairs and the dinner was lobster. That was good. I wouldn't stay at this hotel again if I go back to Cienfuegos. The La Union Hotel is my preference.
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