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“Not as good as the reviews suggest” 1 of 5 bubbles
Review of Samuels Hotel

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Samuels Hotel
Ranked #2 of 9 Hotels in Goderich
Certificate of Excellence
GreenLeadersSilver level
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not as good as the reviews suggest”
1 of 5 bubbles Reviewed August 24, 2013

We stayed in Samuels for a few days. Yes, I agree with others who have given a review for this hotel that the decor is modern and very nice. The room was nice and clean when we arrived. I also liked their balcony.

Now for the bad stuff. The hotel is in the middle of nowhere. It's not in Goderich but beside Goderich. It's amongst some houses and close to a highway. You'd have to drive a bit to get to anywhere you'd want to go in the town. When we arrived, we were asked to pay upfront and we were asked if we'd like to leave a tip. We found this to be so bizarre that we were being asked for a tip upfront.

We stayed in a so called 'riverside room' however, we could not see the river. It was not right beside the hotel and the view was blocked by the trees. Although the room was nice, the water coming out of the tap had a strange smell, as if it smelled like the river. We noticed it the most when we used the jacuzzi. Not pleasant.

The continental breakfast was the same thing every morning. There were some cut up fruits served one day but they were old and tasted awful. The breakfast is setup in the main entrance of the hotel, outside of the dining area. I found that the front desk person kept looking to see how much food we'd put in our plate which made us feel uncomfortable.

I thought that our stay at Samuels was okay but not amazing by any means. The biggest reason was that we paid $190/night hoping for a great experience but we came out feeling like it was not worth the money.

Room Tip: The riverside room is quieter as the other side faces the street and the parking lot. Your balcony a...
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  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank travellerlmn212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeGirlGoderich, Owner at Samuels Hotel, responded to this review, August 26, 2013
I'm glad you liked our decor and scored us high on both cleanliness and service. We are always very upfront with guests who ask our location, which is a 2 minute drive into town. I can assure you that our staff welcomes everyone to enjoy as much of the breakfast buffet as they like and, of course, for those preferring a hot breakfast the omelets, waffles, crepes and other hot breakfast items are always available for an additional charge. Our payment machine has a tip button on it because we have restaurant service. We use the same machine for all payments and guests are expected to click no on the tip option when paying for their room. Tipping is always an option for good service, it's never, ever an expectation of our guests.
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220 reviews from our community

Traveler rating
    157
    51
    10
    1
    1
See reviews for
40
126
3
25
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Any
English first
London, Canada
2 reviews
5 of 5 bubbles Reviewed August 21, 2013

Beautiful room, we had king riverside view and we loved it! Bed was so comfortable and the fireplace made it very cozy. Not too far from town square or the beach, and amenities are close by also. Would stay again if in the area.
Kim, at the front desk was more than helpful and very friendly...pleasant stay and we recommend it :)

Room Tip: Try to book riverside view!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Angelheart12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeGirlGoderich, Owner at Samuels Hotel, responded to this review, August 26, 2013
It was great to have you at our Boutique Hotel. I'm sorry the weather wasn't a little more favourable during your stay, but glad there is lots of entertainment in cooler weather for you. Thank you for writing about your stay and we look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed August 11, 2013

Although it's located a bit away from the main streets of Goderich, Samuels Hotel is a great place to stay. The renovations to the property have been marvelous, and the rooms are clean, modern, and comfortable. But the best part is the restaurant. Forget the free breakfast and order from the menu. Or give the restaurant a chance at a different time of day. If you need some exercise, walk down the street, cross the highway, and walk along the Tiger Dunlop trail. The view from the old railway bridge is fantastic. A great place to stay!

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fchild, Owner at Samuels Hotel, responded to this review, August 13, 2013
We're glad you enjoyed your recent stay at Samuels. Your review is very much appreciated. As we have just celebrated our third anniversary, our service increase annually. We introduced the hot breakfast this spring, and it has been very well received. Watch for more amenities or services next time you choose to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario, Canada
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 4, 2013

Came back to Goderich since our last visit was off-season. Stayed 3 nights in King riverside room. Room was clean, spacious and beautifully decorated in modern theme. Bed was so comfortable we both over slept! Great friendly hotel staff, delicious continental breakfast included (pastries, muffins, breads, fresh fruit, yogurt parfaits) and convenient location about 5 minutes to downtown Goderich make this the best place to stay! We will be back!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Allthingspurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fchild, Owner at Samuels Hotel, responded to this review, August 6, 2013
So glad to see you back at our little Boutique Hotel. Thank you for taking the time to write a review, it's always helpful for future guests to know about others experiences. We look forward to seeing you in future once again.
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Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 1, 2013

My husband and I stayed here as we passed through town. The hotel's location outside of town and its non traditional exterior made us a bit nervous, but we needn't have feared. Our king size room was brand new and backed up to the river, so it had a great view. The wood floors and other luxury appointments made me eager to stay. The shower was great and the bed was super comfortable. There were two complimentary bottles of water in the little fridge. Free wifi and continental breakfast in the morning. We'll definitely stay there again, as we go through the area once a year. A little pricey for the area, but when you factor in the freebies and comforts included...we decided it was worth it!

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SMutchler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fchild, Owner at Samuels Hotel, responded to this review, August 6, 2013
We're glad you enjoyed your recent stay with us. We are happy to provide the little extras at no additional costs to our guests. Our staff has a little competition going on who's going to create the next new cupcake for our check in service. We look forward to seeing you once again when you're in the area. Thank you for writing a review for us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Illinois
2 reviews
5 of 5 bubbles Reviewed July 30, 2013

Our stay at the Samuels was a de-light. Literally. We checked in. Very nice, clean comfortable room. Beds very comfortable. We went to the dining room and ordered our food. While it was being prepared the lights went out in Goderich. The owner called her husband and he arrived quickly with a generator. Our meal was prepared and served in the dark. (With battery lights so we could eat.) Every effort was made to be sure we were comfortable. Electricity was restored later. I enjoyed the history of the Samuels Hotel. We were a group of 10 on motorcycles. Lovely setting. Liked the outdoor seating in each room. Would love to come back and utilize the second floor suite with deck. Very nice stay in spite of difficulties beyond the owners control. Thank you for a wonderful evening.

Room Tip: Rooms on the river were best. Quieter and more private.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fchild, Owner at Samuels Hotel, responded to this review, July 31, 2013
Thanks for being such delightful guests while we needed to take a bit to get our generator going. Your crew were most welcome guests...and patient as well as appreciative. Thank you for taking the time to write a review about our Boutique Hotel. Perhaps we'll see you again in the future. And now I know how to make an Arnie's.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
56 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

Samuel's doesn't look like much from the outside and even the hallways give the vibe of an old motel. However, the room was fantastic. Very clean and very friendly. The menu at the Bistro is refreshing, with classic and unique items. Great service. I feel that we paid too much for what we got, but it was good enough.

Room Tip: Try to get a riverside view. The road view is very dissapointing.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank ccmonter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HomeGirlGoderich, Owner at Samuels Hotel, responded to this review, July 10, 2013
We're glad you enjoyed your stay. I wish we could have the river on both sides of our hotel with amazing views on either side, but as such we charge less for the village side rooms than the riverside and have recently planted more trees in front that will grow quickly! Thank you for taking the time to write a review of our Boutique hotel.
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Additional Information about Samuels Hotel

Property: Samuels Hotel
Address: 34031 Saltford Rd, Goderich, Ontario N7A 3Y1, Canada
Phone Number:
Location: Canada > Ontario > Huron County > Goderich
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Goderich
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Samuels Hotel 2.5*
Number of rooms: 14
Official Description (provided by the hotel):
Situated on the Maitland River, 1 km north of Goderich, you will find Goderich's most contemporary Boutique Hotel. Samuels is a member of Ontario's Finest Inns. Every room has all expected amenities plus a private terrace and fireplace, with king or queen beds. Relax in our jacuzzi rooms, enjoy hiking trails or fishing directly from our property. Golf, beach, shopping, airport, marina, snowmobile trail, all within 2 kms of hotel. Complimentary continental breakfast included, free wi-fi. Licensed dining room. Room service and Bistro on site. ... more   less 
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Also Known As:
Samuels Hotel Goderich, Ontario

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