I want to start out by saying we are not complainers and are quite easy to please. We do not expect a lot but I feel it is important to write this review and warn people because our experience was horrible. It started out with us booking our trip over the phone and they informed us that we will be recieving our confirmation in an email. A few days had gone by and we still did not recieve anything back so my wife called the resort back to notify them. They told us that we did not book a stay with them, which we did and the lady on the other end was quite rude. Then it was found out that they had the wrong first name (mistakes happen) and then this was followed by them saying we had booked a 2 bedroom (which we didn't) we booked a 1 bedroom. The receptionist then went on to tell us the rules again about the resort but at the end this time she informed us of a $500 damage deposit (which we were not told the first time we booked) . My wife informed them that this should have been told to us when we had booked and she replied with "it notifies you in your confirmation", which we did not recieve, that was the reason why we were calling. Plus by the time you recieve the confirmation your credit card has already been charged for half of your trip. We were renting a room for $185 for the night so we felt as if requiring $500 deposit should be told to you before booking. I also found it quite odd that they charge you the full price of the room even if you were to cancel 48hrs before your booking (things happen in life and that is 2 days notice). We then arrived at the resort and the rooms were quite nice. When we went to check out more drama occured at the front desk, they checked our room before giving us our deposit back and she asked for my debit card to put the money back on, but informed me that we owe them $10 for the key we lost (which did not happen at all) and they automatically take a non-refundable $35 for an amenities fee that we were not told about. We stayed for the one night and did not use the pool, hot tubs, etc. and yet again I feel that this should be told to the customer. After an arguement with the same lady at the front desk we recieved the full $500 deposit back. The way this resort treats their customers is unbelievable and made for the worst stay we have ever had! I would strongly recommend people to not support this business, as we were treated with complete disrespect.
- Official Description (provided by the hotel):
- Year round RCI Vacation Ownership Property, also offers Condominium rentals, nightly or weekly. Call the Resort for pricing, or visit our website to book online. ... more less
- Also Known As:
- Calabogie Hotel Calabogie
- Calabogie Lodge Resort Ontario