I recently was a guest of a guest at this hotel; she was there getting ready for her wedding. I did not spend the night however I did have the opportunity to spend a fair bit of time in the hotel.
The hotel is still fairly new, which is pretty evident when you first drive up. Everything is still crisp and new. The lobby is tastefully decorated giving it a modern, contemporary feel.
The first thing I noticed is the elevator is slow. It appears there is only one in the building. While the building is not that large one elevator does not seem to be sufficient, particularly during a busy weekend.
While I was waiting for the elevator to arrive I over heard an exchange between the front desk and another guest. This guest arrived prior to check in time. It seems there were no rooms available at that time to check them in to. Instead of offering to store luggage and suggest things this party could do while they waited they were simply told to come back at 3:00 and were curtly dismissed. This may seem nit picky, however I have worked in the industry so I notice these things.
I eventually made it up to the room I was looking for. The rooms are quite spacious and just as well decorated as the lobby. The view from the rooms leaves quite a bit to be desired: there isn't much to be seen other than a parking lot and the building across the street.
As the wedding prep continued someone called down to the front desk asking to have the flowers and a few other items brought up to the room. We were told it wouldn't be a problem, and someone would be right up. A few minutes later someone was at the door to deliver the items. This person, we assume, works for the hotel, however it should be noted she was not in anything that remotely resembled a uniform. No name tag, nothing identifying herself as an employee. Beyond that she rudely asked if this was all we were going to need because they were too busy to keep coming up to the room. I was floored. I understand what it is like to be busy, however you do not tell a guest you cannot continue to help them because you're too busy. Thankfully the bride did not hear this said to us, however enough of us did. And those of us to did weren't overly impressed.
As we were leaving the hotel I overheard two of the housekeepers grumbling to each other in the hallway about how they don't have the stock/supplies they need to do their jobs. Again, I understand what it is like to be busy, however keep these vents/conversations out of earshot of guests.
This is a lovely hotel with potential if they manage to tidy up their guest service. I hope what I saw isn't typical. However, as they say: a first impression is a lasting impression.
- Official Description (provided by the hotel):
- Located just off the highway 103, the BEST WESTERN Liverpool Hotel & Conference Center is a pet friendly hotel offering 65 guest rooms. Guests staying at this 100 percent non-smoking hotel will enjoy an array of amenities including a complimentary breakfast, indoor heated swimming pool, fitness facility and business center. ... more less
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- Also Known As:
- BEST WESTERN PLUS Liverpool Hotel & Conference Centre Nova Scotia, Canada