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“dont stay here”

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Diamond Grove RV Campground
Reviewed June 15, 2014

We stayed here for the month of may 2014, since there are no prices on their website we called, got a quote of $995.40 which is very high, but we were hoping for a great experience so we decided to stay. After 4 weeks they chaged us $103.96 for two extra days because a month to them is four weeks! Emails go ignored, the roads are in terrible shape, there is construction 7 days a week starting at 7am. No wifi, no secured gates, the lots are not leveled at all, and they are so soft you cant level your RV at all, the oversized pads we have sank deep into the ground. Overall the worst park we have stayed in, and we will not be back. We stayed in a 37 foot motorhome.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank jamie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meister15317, Owner at Diamond Grove RV Campground, responded to this reviewResponded March 6, 2015

I have to say I love this review, we got fair marks in all categories this was a true review in all sense. I remember these people who were very nice. They had a crying baby and a barking dog move in next to them and we moved them away from that situation to make things better.
I will have to take the blame for someone on the front end NOT clarifying the month versus 4 weeks.
Most new software works in that way as an industry standard and there are many bills we pay that are due every 4 weeks (all of our billboards and we have 5) mini-storge/ warehouse storage/all hotels and most motels.
The monthly stuff that is left is generally secured by a lease that is triple net and has things like damage deposit long terms etc.
So our program is the industry standard and we are competitive with all others around us, but do offer more.
I have to admit that we did have some soft ground in June and that was because of 27 days of rain in May.
When you extend auto leveling jacks if YOU are NOT on CONCRETE you usally set them on PADS to distribute the weight, any one in the park who does that has NO problem.
We opened Aug 1st 2013 and knew it would take a while to settle in but I don't know how to force mother nature, so I am sorry for this guests experience.
We offer pads at the office for sale but don't want to annoy anyone by forcing something on them so I hope the explanation explains our side.
Once again thanks for reading our side and always look at 3 review sites to get an honest picture.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diamond Grove RV Campground

Address: 41 Century Close | Alberta, Spruce Grove, Alberta T7X 0G6, Canada
Location: Canada > Alberta > Spruce Grove
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Spruce Grove
Number of rooms: 240
Official Description (provided by the hotel):
Open Year Round RV Campground with 240 stalls nestled on 25 acres of private setting, surrounded by nature, beside a 10 acre off leash dog park. This quiet RV park boosts large lots, complete with water & sewer, 15, 30 & 50 amp power, paved RV pad, parking for two vehicles, cement pad with picnic table, sodded lawn and fire pit upon request. There are public washrooms with 18 showers in three building, along with a Laundromat in the main building. Luxury ensuite washrooms, complete with jetted tub, fire place, shower, double granite sinks with three decor themes to choose from. Two sani dumps, with fresh water filling station. General store. Community centre for rent for family reunions and other events. Winter Camping and Storage, mail forwarding service available. Close to banks, grocery stores, restaurants and entertainment. ... more   less 
Also Known As:
Diamond Grove RV Campground Spruce Grove, Alberta

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