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“Customer Service is here...”

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Acqua Hotel Mill Valley
Ranked #1 of 5 Hotels in Mill Valley
Certificate of Excellence
Northampton, Massachusetts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Customer Service is here...”
Reviewed June 7, 2014

I absolutely love this place. Staying here for business, it is everything I could ever want! The staff are all really accommodating and super helpful, I was able to use wifi and the printer for free, cocktail hour with nice cheeses and wine, and a great breakfast buffet!! What is not to love?? OH - and the views are fabulous, it is central to everything, super clean, modern, and gorgeous. I would not stay anywhere else around here...and I hope to be back again soon.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Krisper60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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541 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Middletown, Connecticut
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 3, 2014

We stayed here on a recent trip to San Francisco from Connecticut. Hotels were very overpriced in the city, so I looked elsewhere. After reading the reviews for the Acqua Hotel I thought we'd give it a try. Better than I expected. Clean, bright, new. Great service, pleasant staff, quiet rooms, comfortable beds, wine and cheese in the later afternoon, good breakfast. Couldn't have asked for a better stay. Would definitely stay here again, and I am picky. A great find!!!!

Room Tip: We stayed on the first floor, room 113. It was at the end and away from any noise. We did not have a...
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  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
1 Thank JaneX981HM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 28, 2014

We have stayed here twice and have been very happy both times. The rooms all face part of the Bay as well as the mountains, resulting in some fine afternoon sun. The grounds are well-manicured. The rooms are very comfortable. We have stayed in a suite both times which gives us a little more space for suitcases, etc. The bathroom lighting is a bit off. The hotel still uses the first generation energy efficient bulbs which give a blue cast and take a while to "warm up". Since our first stay, they have converted from individual bottled toiletries to wall-mounted dispensers. I suppose you could argue that it better for the environment to not use plastic bottles, but please, I think this is geared more towards saving money. The breakfast is always the best - scrambled eggs, sausage, bacon and a delicious assortment of pastries and fruit. Cereal as well. Coffee is tops, too.

Room Tip: Opt for a suite if you are a party of two or more.
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Stayed May 2014, traveled as a couple
Helpful?
2 Thank Travelbug35805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, New Jersey
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 28, 2014

Didn't choose this hotel, was there for our niece's wedding, we all stayed at the Acqua Hotel. Great location, right off the highway, but the rooms face the water with a lovely view. The breakfast provided was tasty and satisfying. Coffee and hot water in the lobby 24/7 was a very nice amenity. Great location for heading into SF or up into wine country. The room was large, and clean, everything was perfect.

  • Stayed May 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Betsy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toms River, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 27, 2014

Myself and my fiancé (28-29) came from NJ and stayed at the Acqua Hotel for 5 nights in May 2014. Every experience from the upgraded room to the location was just fabulous. (Walking distance to a few great restaurants) Our trip plan was to visit San Francisco and Wine Country. Staying in Mill Valley was a PERFECT location. The hotel offers some really awesome amenities from complementary mountain bikes to evening wine and cheese pairing in the lobby. The entire staff was super friendly and helpful. The hotel was as clean as they come. All around a great experience and we high recommend staying here!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank 12081986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Province of Malaga, Spain
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 26, 2014

Even though this property is right off the freeway, the rooms all face away from the noise toward the bay. I have stayed here at least 3 times on business trips. I really appreciate the design of the hotel. The service is friendly and helpful. The breakfast is exceptional, probably the best I've ever experienced in a hotel outside Europe. The bed and furniture are well-appointed and comfortable, and the bathroom amenities are high quality as well as eco-conscious.

  • Stayed April 2014, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank culturelover22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
2 reviews
Reviewed May 20, 2014

We only booked one night at this property, and regret we could not have stayed longer. The setting is peaceful albeit close to the 101. We were very pleased with the guest services. The front desk supervisor, Rachel, went above and beyond to see that our stay was peaceful and enjoyable. We also found the complimentary breakfast to be above average, and the evening wine table was well stocked. The Acqua will be in our future travel plans.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pgallo44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acqua Hotel Mill Valley

Property: Acqua Hotel Mill Valley
Address: 555 Redwood Hwy Frontage Rd, Mill Valley, CA 94941-3007
Location: United States > California > Marin County > Mill Valley
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Mill Valley
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Acqua Hotel Mill Valley 3*
Number of rooms: 49
Official Description (provided by the hotel):
Inspired by elements of sky and water, the Acqua Hotel in scenic Mill Valley, California, melds stylish city sophistication with the natural beauty which surrounds it. Our location on the edge of Richardson Bay offers dazzling water views against the backdrop of Mt. Tamalpais. Guest rooms are smart and simple with a Zen-like tranquility, inspiring views and all the amenities you need to make your stay perfect. ... more   less 
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Also Known As:
Acqua Resort Mill Valley

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