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“OMG this is just wrong.”

Stamford Gate Hotel
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Stamford Gate Hotel
Ranked #3 of 3 Hotels in Holywell
Chester, England, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“OMG this is just wrong.”
Reviewed November 9, 2011

with a good location and an amazing entrance the poor quality food and service just let this restaurant down. we arrived about 5pm. after waiting 25 to 30 mins for the food to arrive, even though we where only two of around ten customers in the whole place, the food was cold and not what we had asked for, when we brought this to the atttention of the waitress, her attitude was very abrupt and not good. she left and did not return for another 10 mins, only to tell us that the food we had orderd was no longer avalible.???
maybe you need a new team in the kitchen and also waiting on staff. or maybe just a new manager and head chef.
cold food are poor service, with attitude.. is just not good.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank Patrica V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 reviews from our community

Traveler rating
    33
    17
    2
    5
    4
See reviews for
23
5
1
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 7, 2011

7 family members had meal. Very poor food, 3 meals had to be returned! Manager Neil Graham very rude doesn't value custom. His words " if you don't like food, Don't come back" customer satisfaction ZERO!!!!!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Heatherw-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 29, 2011

My other half and I recently visited the Stamford gate hotel for lunch and therefore I can't comment on the accommodation. However, if the food and service in the bar is anything to go by, I would stay well away. We came for a late lunch on our way to another hotel. It was about 3.30pm and therefore th bar area was virtually empty. They were still serving food though so we both ordered fish and chips, A fairly simple meal I would have thought. Bearing in mind the bar was empty, we did not expect to still be waiting 30minutes later. When our food eventually arrived it was swimming in grease and we had to ask at least twice for ketchup and more drinks. The food was poor and tasteless, not what you would expect for £25!! Stay well away!!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SJS22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stamford Gate Hotel

Property: Stamford Gate Hotel
Address: Halkyn Road, Holywell CH8 7SJ, Wales
Location: United Kingdom > Wales > North Wales > Flintshire > Holywell
Amenities:
Restaurant
Hotel Style:
Ranked #3 of 3 Hotels in Holywell
Number of rooms: 12

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