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“Wonderful Property”
Review of Holy Smoke Resort

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Holy Smoke Resort
Certificate of Excellence
Reviewed July 17, 2013

This is a great place to stay if you are visiting Mt. Rushmore and the Black Hills area. It is close to Keystone and about 10 minutes from Mt. Rushmore. We stayed in cabin 6 which is a duplex. It was very clean and the bed was comfortable. It was far enough away from the highway that you didn't hear the traffic. On our last night there, we slept with the windows open. The restaurant was also very good and of course we had the ribs. My ONLY complaint is like many of the other reviews--the Wi Fi was very weak. I had to go to the office to get a strong enough signal to check email. Would I stay here again???--Absolutely, only this time in a single cabin.

  • Stayed: July 2013, traveled as a couple
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1  Thank Pollyparrott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 - 134 of 180 reviews

Reviewed July 15, 2013

This is a wonderful resort to spend your vacation at! Clean rooms and beatuiful atmostphere....we smiled every time we drove up to our cabin. I can't wait to come back and enjoy this place and all the wonderful things that the Black Hills have to offer. Serioulsy one of the BEST vacations I've ever been on.

Room Tip: might bring your own pillow if you don't already do so but that's true of most hotels.
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  • Stayed: July 2013, traveled with family
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Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013 via mobile

BEST RIBS and SERVICE EVER!!!! Great shrimp and atmosphere!! Cabins were roomy and clean. Only bad thing about cabins were the mattresses had a bad smell to them...i think it was because theres a plastic mattress protector thats trapping smells.

  • Stayed: July 2013
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1  Thank BisNDMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

We had a charming, rustic cabin in a beautiful setting in the Black Hills! Very cozy. We were more than happy with our air conditioned cabin with 2 queen beds, tv and housekeeping service. I've read other reviews stating the beds were too hard, and ours was on the firm side, but it's just personal preference - we thought the bed was just right. The staff was friendly and knowledgeable. I made our reservation through the resort website with ease, and promptly received an email from Dani to ensure that I received my confirmation. We highly recommend the restaurant for the buffalo burgers! We will stay here again. THANK YOU!!!

  • Stayed: July 2013, traveled as a couple
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1  Thank Christina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

We were suppose to stay 3 nights but we had a family emergency so we had to leave after the first night. We looked into a refund due to the hardship but they denied so I told them if somebody calls in they could have our room. They said that was fine, somebody called in and rented the cabin, but we weren't refunded our money. They said that they had to relearn the cabin after we were in the cabin for a total of 10 minutes. In other words, they got paid twice but only one couple stayed in the cabin. They didn't void my credit card transaction and took cash from the second customer.

The same thing happened the third night but we never stepped foot in the cabin and it was rented out to another couple.

Horrible business ethics even worse customer experience after the explicitedly told us that our transaction would be voided. I hope the feel good about keeping two payments each night for their shacks while we had to deal with a family emergency.

Room Tip: Don't choose cabin 14
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  • Stayed: July 2013, traveled with family
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5  Thank Zachary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
murphy0046, Owner at Holy Smoke Resort, responded to this reviewResponded July 9, 2013

Zackary made his reservation late afternoon June 11, 2013. He requested three nights being July 4-5 & 6. The only way we could reserve these dates for him was to move him from cabin 3 on the first nite to cabin 14 for the next two nights. This was all the availability we had for the dates requested and he agreed to the move. He made the reservation. At 2:40 on July 5th , without identifying himself, he called to see if he could take one day off of the reservation as "something had come up". I reminded him of the 72-hour cancellation requirement which he signed twice upon check-in.
Zackary picked up the key to #14 after 4:00 in the afternoon and returned some 20 minutes or so later. He informed my front desk that something had come up and he needed to leave. Front desk had a guest on the phone looking for a room for the night so she called me to see about a re-rent and refund for the 5th. I ok'd it as long as the cabin had not been used at all. He assured us that it had not been used. HE LIED. The bed had been undone and then they tried to re-do it so no one would know.. The shower had been used. Shower mat on floor and wet. Hair in shower and wet towel. I have pictures!! I had to call housekeeping in to re-clean the room strip the bed and sanitize the shower and bathroom. NO REFUND. July 6th the room was not rented. This rant should never have been published.

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Reviewed June 14, 2013 via mobile

Cabin 13b was clean and cozy with a nice view. Close to town, Rushmore, Custer state park and black hills. Good value. Looking forward to next trip. Only complaint would be lack of wifi strength in cabin. Highly recommend anyone to stay here.

  • Stayed: June 2013
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1  Thank Polskisup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

Dani and Jean were terrific! Excellent, friendly service and great food in the restaurant (ribs are a specialty). We were with a large group and they were superb in taking care of all of us. The resort is centrally located to a many excellent sites - Mt. Rushmore, Custer State Park, caves... You can rent one of their many cabins or RV sites. Great weekend!

  • Stayed: June 2013, traveled with friends
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1  Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holy Smoke Resort

Address: 24105 Highway 16a, Older Gps Is Misleading, Keystone, SD 57751-6641
Phone Number:
Location: United States > South Dakota > Keystone
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #2 of 10 Specialty Lodging in Keystone
Price Range: $93 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holy Smoke Resort 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Holy Smoke Resort offers 27 fully modern log cabins, Cabins can accommodate from 2 to 12 people as they are of different sizes. Some are pet friendly and some have fully equipped kitchens. Our Vacation rentals are fully equipped and one has a game room with a pool table and sleeps up to 12. All cabins have bathroom with shower, AC/Heat, refrig., Microwave, coffee, TV and WiFi. Bedding and towels are provided as well. Daily housekeeping is provided in all units except the vacation rentals. We have a 21 site RV Park. All pull-thru sites with TV, WiFi and full hook up Which includes sewer. Sites are long pull-thrus designed for the larger rigs, all have 30/50 amp. Electric. No public showers or public restrooms in the RV Park. The park is for fully self contained RV units having their own bathroom facilities. We offer trail rides from Memorial weekend to Labor Day conditions permitting. Our staff will gladly help you plan activities and places of interest to fit your schedule. ... more   less 
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Also Known As:
Holy Smoke Hotel Keystone

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