We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Most Awful Experience” 1 of 5 bubbles
Review of Mt. Rushmore's White House Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Mt. Rushmore's White House Resort
Ranked #10 of 14 Hotels in Keystone
lafayette
2 reviews
“Most Awful Experience”
1 of 5 bubbles Reviewed July 28, 2012

Front desk staff were very rude and unhelpful. The room smelled. There was not enough parking so we had to park in a 3 hour zone and move our vehicle by 0830 in the morning. So much for sleeping in on vacation. The restaurant discounts were a lousy one dollar for overpriced mediocre food. We specifically asked for a room close to the pool and had the room the farthest away. The coffee was lukewarm with nothing to stir cream and sugar in. While this hotel is very close to mt rushmore there are many others just as close. Next time I would be willing to spend alittle more.

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank marilyn r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

421 reviews from our community

Traveler rating
    89
    120
    103
    49
    60
See reviews for
165
162
16
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Saint Paul, Minnesota
Level Contributor
180 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
2 of 5 bubbles Reviewed July 22, 2012

This is the first time we have lodged here. The parking is tight if you try to park in between the lines, so the best approach here is to gauge what a normal parking spot size is and park accordingly. It seems a large portion of the guests have embraced this idea.

The first impression of the building public area indicates that upkeep is maintained fairly well.
The front desk, pool and conference areas look nice. Our room however was a different story.

We reserved one of their largest rooms which was not a suite, but included a kitchenette. The dark carpet looked old and really requires a good cleaning, if not replacement. The bathroom was fairly clean, but I noticed a little dirt in the corners behind the toilet. The shower was clean, but the tub drain didn't drain well shortly after beginning to use the shower.

In the kitchen area, there was an insulated thermal pot for either hot or cold liquids that should really stunk and be thrown away.

We had two queen beds in our room. At least one of the mattresses was thin and is well beyond its useful life. The mattress side sheet had a stain on the side, which looked like it could have been a blood stain. The sheet was not replaced the by housekeeping the next day either.

The window air conditioner cooled, but the temperature rheostat control didn't work. So while operating, it was very cold in the room or you had to turn off the cooling switch to stop the cooling. This room had a working gas fireplace but I wasn't interested in regulating temperatures with both items.

We didn't care for the room card key system they use. You place the key card in the door slot and a sign on the door says you must wait a minimum of 20 seconds for the door lock to release. It was actually closer to 30 seconds with one card and another card required a little over a minute to unlock the door. Not a good system.

So the good news: There are no bed bugs seen or noted. Coffee is available in the lobby. Located in the heart of downtown Keystone.

All in all, the White House could be a great lodging option if:
1. The ownership/management were to update their rooms.
2. Mandate improved cleaning procedures for their staff and institute cleaning compliance verification.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank G B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Keystone hotels

Bailey, Colorado
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed July 18, 2012

My family and I stayed here 1 night during out vacation in the black hills. We were planning on being in Keystone for the day but when my son saw the train he wanted to ride it and because our vacation had leeway we decided to stay here for the night.

This place is horrible! Where do I begin?

First off the parking spaces are tiny. I don't have a large car (VW Jetta) and the spaces were barely big enough for my car. Lots of people completely ignore the parking lines which leaves less space. I was able to sandwich myself between to larger cars and luckily didn't have any dings.

The pool was freezing, the hot tub had a brown dirt (or who knows what) film around it and the hot tub was VERY foamy. When I asked how often they clean the hot tub I was told daily. I doubt that.

The lobby bathrooms had no toilet paper in the men's room. We at breakfast in the restaurant the next morning. Yes, we did the buffet but it was still nasty. I know one cannot expect much out of buffets but come on.

They were supposed to have free wifi but I could never get it to work.

The only thing that was good about the stay was the staff. They were great. That is the only reason I am giving this place a "poor" rating. Otherwise I would give a "horrible" rating.

Will definitely NOT be going back here ever or any of the sister locations in Keystone for that matter.

Room Tip: Our room was on the 3rd floor and just off the open area to the pool. I was a bit concerned about th...
See more room tips
  • Stayed June 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank twimom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed July 17, 2012 via mobile

When all the 49.95 a night rooms are gone you hope when you spend 100$ that you will get some perks. Not so much here. The location was great and the rooms were big w a fireplace and a fridge which was nice. There was no breakfast and we had to park off site then get up early to move the car. Not terrible but definitely not great either!

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Josie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed July 12, 2012

Great Location on Main Strip, easy access to stores and restraunts. Indoor pool seemed to be a hit with kids. The free coffee was not very good. $0.50 charge for all phone calls and charge for lost key cards was concerning. Parking spaces are very small for an SUV.

Room Tip: Make sure that you mention you have a pet when making your reservation and checking in.
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CliveHendricks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
295 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed July 10, 2012

Took a detour on our trip from Colorado to Michigan to visit Mt. Rushmore. The hotel is old, but they allow pets and kids for free. The staff was nice, but the room had a lot to be desired. However, we were in a pet room and it was fine. The town is what I expected, but the food in the area is very over priced and not very good. If you like buffets, you will love the place. All in all, we had a fine time and the kids loved it. If I returned and had a pet, I would stay again. However, I might consider other locations. Also note, they do not have enough parking if the place is full. We had to park in public parking across the street when we came back from Mt. Rushmore at 10:00 at night. As long as you move your car by 9:00 in the morning you will be fine.

Room Tip: Kids eat free at the Mexican Restaurant with paying adults. The salsa is great, the food is o.k, the...
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Steinbrenner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyldesley, Lancashire
Level Contributor
148 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed July 10, 2012

The hotel was easy enough to locate as Keystone is not a very large town. The on site parking is a bit on the tight side if you are driving an SUV or larger vehicle, as the marking out must have been done by a British contractor specialising in Tesco car parks! The hotel facilities were as expected, and we found it a little odd that our room was around the edge of the indoor pool; handy if you like a quick swim first thing!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aweighandappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Keystone hotels
0.4 mi away
Roosevelt Inn
Roosevelt Inn
#5 of 14 in Keystone
3.5 of 5 bubbles 251 reviews
0.2 mi away
Holiday Inn Express Hotel & Suites Keystone
0.4 mi away
Rushmore Express Inn & Family Suites
Show Prices
Show Prices
Show Prices
1.7 mi away
The Lodge at Mount Rushmore
0.1 mi away
Mt. Rushmore's Washington Inn & Suites
0.5 mi away
K Bar S Lodge
K Bar S Lodge
#1 of 14 in Keystone
4.5 of 5 bubbles 830 reviews
Show Prices
Show Prices
Show Prices

Been to Mt. Rushmore's White House Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mt. Rushmore's White House Resort

Property: Mt. Rushmore's White House Resort
Address: 115 Swanzey Street, P.O. BOX 649, Keystone, SD 57751
Location: United States > South Dakota > Keystone
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Keystone
Price Range (Based on Average Rates): $
Hotel Class:2 star — Mt. Rushmore's White House Resort 2*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Cheap Tickets and Priceline so you can book your Mt. Rushmore's White House Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mt. Rushmore`s White House Hotel Keystone
Mt Rushmores White Hotel
Mt Rushmores White Keystone

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing