My husband and I made reservations in advance. We called twice to make sure it would be okay if we checked in after 10 pm. Both times we were told that the office closes at 10pm, but a security guard would be there to check us in. We arrived at 10:30 and no one was around. We walked around for over a half hour not knowing what to do. We considered looking for another motel, but we were afraid we would be charged. We saw a sheriff eating at the restaurant beside the motel, so we asked him if he had any idea where we could find security. He phoned security, and an officer showed up a few minutes later to check us in. Apparently, the motel staff forgot to hang a sign with a phone number for security. VERY ANNOYING EXPERIENCE, especially after so many hours in the car.
The rooms are comfortable, quiet, fresh, and roomy. The only complaint we had is that the shower is very low. I am only 5'5 and the shower was lower than my chin. I can't imagine how uncomfortable it was for my husband and son to shower.
The staff was very friendly and helpful.
The breakfast was okay. It consisted of coffee, juice, cinnamon rolls, fruit filled donuts, waffles, cereal, and more. The cinnamon rolls are awesome.
Motels in this area are very high, but $100 a night is still too much for this motel.
Had it not been for my check in experience, I would recommend this motel. Hopefully my experience is very rare.
- Official Description (provided by the hotel):
- The Keystone Boardwalk Inn & Suites welcomes you to the heart of Keystone & the Black Hills! Being located on the boardwalk gives you flexibility & places you right next to local shops, the 1880 Train, Borglum Museum and fabulous dining. Mount Rushmore is located 2 miles away and Keystone is the closest town to the national monument. In addition we are just minutes away from Custer State Park, Mount Rushmore Cave, and Wind Cave. While in Keystone be sure to visit all the quaint shops and many restaurants all with in walking distance of the motel. ... more less
- Reservation Options:
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- Also Known As:
- Keystone Boardwalk Hotel Keystone
- Keystone Boardwalk Inn And Suites