We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very helpful staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express & Suites Mt Rushmore / Keystone
Ranked #3 of 13 Hotels in Keystone
Reviewed September 2, 2013

We found the staff to be very helpful answering questions, and making us feel welcome. The evening front desk staff made a point to acknowledge my young son every time we walked in. Breakfast was good and we didn't find dining space to be an issue. Great location for many attractions.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Unclekate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (577)
There are newer reviews for Holiday Inn Express & Suites Mt Rushmore / Keystone
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

333 - 339 of 577 reviews

Reviewed September 1, 2013

Biggest positive is proximity to Mt. Rushmore. I expected a better property for Holiday Inn Express.
I would recommend considering other properties in area or driving further. Limited parking at hotel.

Room Tip: Rooms on back side of hotel would be quieter. Parking is an issue.
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone, responded to this reviewResponded September 17, 2013

Dear James G,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

We booked this hotel because it is close to Mt. Rushmore and we could visit in the afternoon and go back for the lighting ceremony. Because this is a tourist town, the rate was more expensive than we generally pay for a Holiday Inn Express. Hotel is convenient and in walking distance to restaurants and shops.

Our King room was clean and the bed comfortable. Breakfast was good but seating is limited in the breakfast room.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank patticake919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

Stayed here 2 nights while visiting Mt Rushmore, Crazy Horse memorial, and Custer State Park. We were on the first floor and our room was just average. Clean and sufficient, but people were walking by our window so we had to keep the curtains closed which made it dark all the time. It did have a refrigerator and coffee maker. The laundry was down the hall and I did one load of clothes as we were traveling for 2 weeks. The breakfast was good, but the room was way too small and people had to take their food into the lobby or back to their room. They could easily expand the tables into the lobby area and they really should do this. This is not a new hotel, and they have made some upgrades.
There are newer, cheaper places in town.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank shivergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone, responded to this reviewResponded September 15, 2013

Dear shivergirl,

Thank you for taking the time to express your thoughts and concerns.

I humbly apologize for we fell below your standards with regard to your room condition. We regret that your stay was not ideal and we are truly sorry for the lapse in service.

I assure you that every comment, no matter how small, is taken very seriously. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Dhan M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

This hotel is ideal for people on family vacations and a nice getaway. The hotel is literally 3 miles from Mt. Rushmore. There are many restaurants within walking distance on the hotel. There is free breakfast in the morning too. My only complaint is that there is very little seating in the breakfast area. We had to eat in the lobby, which is fine, it just would be nice if we could eat closer to the buffet.
Overall, our stay was terrific!

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

I didn't really know how close this hotel was to Mount Rushmore, but am very glad it was! The hotel was clean and the staff was friendly and helpful. We stayed there while the Sturgis Motorcycle Rally was going on up in Sturgis, so a number of bikers were also staying at the hotel. Breakfast room was a bit small, but we were able to get a table and eat before we headed out for our daily adventures.

The hotel is in walking distance to downtown Keystone where there are shops, bars and restaurants. One of the better restaurant we found was just next door, BarLee's. We will stay again if we go back out to the Blackhills and Mount Rushmore area. The spot was very convenient to use as a base to get to Mount Rushmore, Crazy Horse, Wind Cave National Park, Custer State Park, Badlands National Park and Wall Drug.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FamilyGuy60031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

If you are looking for a clean room, this is your place. The room was clean - but it was tired. I was amazed for the price of the room how old and outdated it is. What it does have is a great location - just minutes from Mt Rushmore (which is how they can charge so much). I am sure there are some other places in Keystone that are a little nicer.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Myra V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone, responded to this reviewResponded September 10, 2013

Dear MyraVergani,

Thank you for sharing your feedback regarding your stay with us. I am happy our location was convenient for your needs. We are so sorry to see you did not enjoy your overall experience with us due to the condition of the room. Your input will be shared with our management team to take into consideration for future upgrades. We hope that the next time you come through, you give us another chance to provide you with a better experience.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Keystone
0.5 mi away
Rushmore Express Inn & Family Suites
0.2 mi away
Ramada Keystone Near Mt Rushmore
0.4 mi away
Roosevelt Inn
Roosevelt Inn
#5 of 13 in Keystone
52 reviews
Show Prices
Show Prices
Show Prices
7.9 mi away
Holiday Inn Express Hotel & Suites Hill City
7.7 mi away
Best Western Golden Spike Inn & Suites
7.8 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#2 of 12 in Hill City
118 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express & Suites Mt Rushmore / Keystone? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Mt Rushmore / Keystone

Address: 321 Swanzey St, Keystone, SD 57751
Phone Number:
Location: United States > South Dakota > Keystone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Keystone
Price Range: $85 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Mt Rushmore / Keystone 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. Rushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Expedia, Travelocity, Priceline, Orbitz, Cancelon, Hotwire, HotelQuickly and getaroom.com so you can book your Holiday Inn Express & Suites Mt Rushmore / Keystone reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing