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“Great location for Mt. Rushmore”

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Holiday Inn Express & Suites Mt Rushmore / Keystone
Ranked #3 of 14 Hotels in Keystone
Medina, Ohio
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location for Mt. Rushmore”
Reviewed August 14, 2012

We were fortunate that we had accumulated enough Priority Points for a free stay so I can't comment on the cost. However, we found the motel certainly up to or exceeding H/I Express standards. It's extremely convienent to Mt. Rushmore, restaurants and other attractions in the area. Our room was good sized and very clean. The public areas were also clean and inviting.

  • Stayed August 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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574 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 5 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 5, 2012 via mobile

Just your average hotel for the very high price. We paid $230 + $20 in tax per night because we thought it to be above your average hotel. Not so.

It isnt worth the extra money to stay here vs other hotels either in keystone or elsewhere in the area. If you dont want to stay in Rapid, i recommend Hill City instead for the value. Nicer town too in my opinion.

  • Stayed July 2012
    • Value
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    • Rooms
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Helpful?
Thank andykiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 5 Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 4, 2012

The room was spacious and clean. The location was great for going to Mt. Rushmore, Chief Crazy Horse, Bear Country and other attractions. Very easy walking distance to main drag of restaurants and tourist gift shops. The staff was very friendly, helpful and offered many suggestions and recommendations. I travel alot for business and pleasure and stay in hotels from 5 star (Waldorf Astorias/Ritz Carlton) down to Motel 6. I rate this property very good because it offers the basic, not exceptional breakfast, not a made to order eggs/omelets buffet. I don't know what others paid for their rooms, especially the "Save your money" reviewer, she probably could have stayed in Rapid City where all the major chains have properties.
There was always hot coffee in the lobby every time I wanted a cup of coffee and I drink a lot of coffee.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank napolian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonesborough, Tennessee
Level 6 Contributor
137 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 3, 2012

My husband and I booked this hotel because the chain we generally stay at did not have any properties in Keystone. The location was great for going to Mt. Rushmore and many other attractions, but for the price we paid, we expected more. The coffee in the lobby was always empty and/or cold. No one seemed very interested in it. The breakfast was awful. The omelettes were scorched and cold. The ham slices were scorched and cold. The hard-boiled eggs were in a small refrigerator and they were standing in water. There was no breakfast attendant in sight. Check in and out was OK, nothing special. We will not stay there again.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Eowyn1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, United Kingdom
Level 6 Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 28, 2012

We had a 2 Queen Room and from walking in it smelt strange, damp, like there had been a leak. The rooms were spacious enough, if it a little dated. Plenty of parking outside (although it did get busy later through the day) and within walking distance of down-town Keystone. Breakfast was fine, with a reasonable choice of hot and cold items. Must say the cost of the hotel was high compared to what you got, obviously playing on being so close to Mt Rushmore. I would think there are better places in the vicinity.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russ D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilmer, Texas
Level 6 Contributor
183 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed July 19, 2012

Parking: Terrible, Breakfast: Crowded but cinnamon rolls were good Lobby: Nice but small...They should take a page from the decor and go with that in the rooms. Rooms need an update so even tho clean they were still a little depressing. Furniture was well worn...just not what I expected for the price. No fridge. Location was great but not worth the price.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ROADHOTMAMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 17, 2012

Stayed in a 2 queen "suite" for $260 night! No separate TV, not much room. Not worth the price at all. Stayed one night and went down the street, got 2 adjoining rooms at another hotel for $200 total. HI Express had a nice lobby, free 24 hr. coffee, breakfast....cinnamon rolls were good. Used the laundry, has 2 machines. Nice hotel, but the suite is not adequate for a family and is WAY overpriced.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Azisgreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Mt Rushmore / Keystone, responded to this review, August 8, 2012
Dear Azisgreat,

We appreciate that you took the time to leave a comprehensive review, highlighting not only the bad but also the good. I’m glad you enjoyed breakfast and our facilities. However, it seems that your overall stay was not 100% satisfactory. I apologize that the suite was not up to your expectation.

We hope to have the honor of serving you again should your travels bring you back to the area.

Sincerely,

Irish V
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Mt Rushmore / Keystone

Property: Holiday Inn Express & Suites Mt Rushmore / Keystone
Address: 321 Swanzey St, Keystone, SD 57751
Phone Number:
Location: United States > South Dakota > Keystone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Mt Rushmore / Keystone 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. Rushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn

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