This motel has an excellent, customer oriented Supervisor in Rajesh (Raj). When we arrived on June 21, the reservation that I had made by telephone the night before was not available. Raj immediately took charge and put us in the Master Suite (the only room left) at the same price. The room was very comfortable and well-appointed. All staff whom I encountered were friendly.
Two features at this motel make it less than customer friendly.
1. The parking lot is much too small (crowded) for the size of motel.
2. Insufficient hot water is available to accommodate all guests without having to wait.
The parking problem is easily resolved but the way to the solution is not explained well. Additional parking at no charge is available just across the street. In fact, it is much better than parking in the hotel lot because it is more spacious. The only solution for sufficient hot water seems to be the installation of additional water heaters, which apparently is not in the plans; wait seems to be the mode of operation.
A convenient location seems to be its best trait.
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- Also Known As:
- Mt. Rushmore`s Washington Hotel Keystone
- Mt. Rushmore`s Washington Inn And Suites
- Mt Rushmores Washington Hotel