We ate here last Saturday evening as a group of 5 who had pre-booked a table in the restaurant. We have been here a number of times before (the place is a favourite of my 92 year old grandfather) but this time was worse than all the others. Our table was reserved for 6.30pm and we arrived at 6.15 and were seated straight away. Menus and drinks were slow to arrive. We ordered and waited for our starters and they came along no too long later. I had the baked brie starter and got 3 small pieces which were tasty but I felt there could have been more. The mains took forever to arrive - 7.45 before the first ones came out. We were told that the kitchen had "run out of pasta" so my vegetarian grandfather then had to make another choice of what to have (very limited options). Communication between the kitchen and serving staff was obviously missing something there as we heard a couple on the next table being told the same thing 40 minutes later (why not tell people when you give them a menu that certain dishes are off?).
My husband had the Spinny Burger which was the sorriest interpretation of a burger we have seen in a very long time. It was literally a small burger with a single (small) mushroom on top of it! No lettuce / tomato / dressing / mayo - it was awful. The gammon steak I had was very, very fatty and not at all as it has been in the past. You used to get one nice, fat, tasty gammon steak and what I got was 2 thin, fatty, salty gammon steaks. The rest of our party were as underwhelmed with their dishes. The chips arrive out with pepper all over them which was no good for some of our party who don`t like pepper and would have preferred to have added this if they wanted it rather than have it put on already. We didn`t order a sweet as it had taken an hour`s wait to get the main, we ddidn`t want to stay there all night waiting for pudding (assuming it hadn`t "run out" as many other things had!). Trying to get another round of drinks was impossible - eventually managed to get one person another lager but that was it.
This was a mini get together as some of us had come up from Birmingham and my poor grandfather kept apologising for how bad the place was and it wasn`t his fault. He takes all his various family and friends to The Spinnaker and we have had decent meals here in the past - although the service has always been an issue. Definitely avoid a Friday / Saturday night unless you don`t mind a long wait for - and between - courses and don`t mind making do with one drink all evening.
There were a number of items "unavailable" from the menu, service was exceptionally slow and overall it was a poor experience. We won`t be returning or recommending this place to anyone. PS - the website makes the place look fantastic - much better than it actually is, but as my husband quoted "the food pictured on the website is nothing like the food that is served" Very much a case of "over promise, under deliver" unfortunately.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Agoda so you can book your The Spinnaker Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Spinnaker Hotel Gourock
- The Spinnaker Hotel Gourock, Scotland