It took me about 6 months to design, plan, and execute our 11-day birding excursion from June 24 to July 4, 2012. Our birding excursion covers 3 rental cars, 6 hotels (Rockport WA, Mt. Vernon WA, Port Angeles WA, Ashford WA, Yakima WA and Portland OR), 1 whale watching boat ride, 1 ferry connection; and there are 16 people with farious hotel requirements. This birding excursion is one of the most complex ones that I ever planned. THE ONLY PROBLEM we encountered is with Nisqually Lodge.
I made my original reservation in March/April timeframe for 5 double-queen rooms with requests of 2 rollaway beds (to accomodate a family of 5 and 3 individual females). Request was acknowledged with no issue. Everything seemed fine. The reservation is 5 rooms for 3 nights (June 29, 30, July 1).
One month before the trip, I started calling all hotels/whale watching to confirm our reservation. When I called Nisqually Lodge, I was told that there is NO ROLLAWAY options; so I booked 2 more rooms with single bed in each room. Now I have 7 rooms on reservation.
On June 29 later afternoon, when the family of 5 checked in, all of a suddent the rollaway bed is available and Nisqually Lodge offered the rollaway bed to the family. Off course, they took the offer but Nisqually Lodge failed to inform them that they are also charging the second room.
Who knew that the charge eventually goes to my credit card as I am the one reserve all the rooms.
When I called Nisqually Lodge today (July 9, 2011) to dispute the charge, the owner (Darrel) said that they have to charge the room that is booked but not used. It is hard to understand the logic why Nisqually Lodge offered the Rollerway bed that we were told it is not an option? I told Darrel that Nisqually Lodge should just gave us 2 rooms as we reserved for at least the first night; it can be changed to 1 room with Rollaway for the next 2 nights. As I was explaining this situation to him, he hang up on me.....
I travel around the world for birding and business and never encountered hotel owner this rude and unprefessional. Please avoid this lodge at all cost.
There are plenty of lodges along the road that offers superiour accomodations.
- Official Description (provided by the hotel):
- 24 Unit cozy hotel located minutes Mount Rainier National Park. We offer free Wi-Fi, flat screen tvs, microwaves and refrigerators in every room and much more! King suites and conference room available. Small pets welcome. ... more less
- Reservation Options:
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- Also Known As:
- Nisqually Hotel Ashford
- Nisqually Motel Ashford