This is an interesting hotel in that they have some of the best customer service and some of the most lax too... Stayed there for a weekend 6 weeks ago and loved reception staff and the restaurant staff. There was a couple of functions and a big wedding on when I stayed, however they put me in a quiet room away from the noise and made sure I was looked after when i needed something.
They also run a great free shuttle service two and from the town centre (as they are located a little out of town). This is a 'ring and ride' service so when I came back from a sat trip into Manhattan, a quick call to the hotel, and I was picked up from the train station. Excellent.
Now the lax service.... the first night i was there I handed in some laundry. Duly taken away and i thought sorted but it never arrived back in time for when I left . Again not a problem, it happens, (I travel a lot and it has happened a few times to me) and the hotel promised to post it on to me.
6 weeks on.... 4 separate phone calls to the hotel, with 4 promised ring backs from the manager.... who never has called me back.
So from being a very good hotel, excellent rooms, great in house staff (front desk and restaurant especially... usually I gave both personal tip before I left they were so good)... to being a frustrating, quite infuriating in fact annoyance in my life right now.
so...lovely rooms, very clean, ample parking and great staff... mostly. Just dont expect any serious service once you have paid the bill and left.
- Official Description (provided by the hotel):
- Welcome to the Westin Governor Morris, Morristown. Our modern yet sophisticated "four-plus" star Morristown hotel offers spacious guest rooms & suites, with state-of-the-art amenities. ... more less
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- Also Known As:
- The Westin Governor Morris, Morristown Hotel Morristown
- Westin Governor Morris Morristown
- Westin Morristown
- Morristown Westin