Writing this review I'm torn between my usual role as writer of reviews around the world and the role I had here, as a Hurricane Sandy refugee caring for an elderly parent and an adult child with disabilities (and of course Blondie, now an adult for those keeping track at home, and DH). So look for both memes.
We were really lucky to get rooms beginning Thursday after the storm, once the hotel had regained power. We can say only good things about the staff, especially Omar, Tanzania, and John. They were courteous and helpful in the face of challenges, including those presented by business travelers who were heard on more than one occasion to say that they wanted their rooms and the hotel should evict locals who had been displaced!
But the hotel is not in very good repair - Os and Blondie had an electrical fire in their room heater and Engineering was not able to fix it. While they were there they noticed that the window frame was cracked in several places and frigid air was pouring in, so they DIY'd it with clear plastic tape and gave the men a space heater! Since the hotel was full we were comped for that room for that night. I also noticed definite lack of attention to detail in the room I shared with DH - stains on the couch cushions, peeling paint in the bathroom, no clock in the room. Not acceptable for a suburban hotel charging almost $300 a night for a double room.
There was an issue with food. No blame here at all, just a question about how they decided to handle it, which was to offer a dinner buffet for $39 per person. When the linemen are enjoying their pizza in the lobby, and displaced families are eating take-out salads or creating meals from coolers, there's an opportunity to serve an inexpensive meal that would be greatly appreciated. My guess is that management was still focused on their "bread and butter" business travelers. I know the restaurant is generally quite good and local people enjoy it.
If you were from out of town, the location would not seem optimal. It's a half hour walk into town, where there are restaurants and movies and stores. You could drive, but parking is always an issue.
Finally, we commend the hotel for honoring their price structure. No gouging. No charge for the final, frantic night when we learned our power had been restored and checked out at about 7:30 pm. We also thank Omar for arranging to consolidate us into one room so that we would have a place to stay after our reservation expired. That was above and beyond!
I'd be hard pressed to recommend this hotel to out of town visitors under normal circumstances. It wants to be a deluxe hotel, but doesn't quite make it. But we had a very good Hurricane Sandy experience.
- Official Description (provided by the hotel):
- Welcome to the Westin Governor Morris, Morristown. Our modern yet sophisticated "four-plus" star Morristown hotel offers spacious guest rooms & suites, with state-of-the-art amenities. ... more less
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- Also Known As:
- The Westin Governor Morris, Morristown Hotel Morristown
- Westin Governor Morris Morristown
- Westin Morristown
- Morristown Westin