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“OK for Hurricane Sandy”

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The Westin Governor Morris, Morristown
Ranked #4 of 5 Hotels in Morristown
Reviewed November 12, 2012

Writing this review I'm torn between my usual role as writer of reviews around the world and the role I had here, as a Hurricane Sandy refugee caring for an elderly parent and an adult child with disabilities (and of course Blondie, now an adult for those keeping track at home, and DH). So look for both memes.

We were really lucky to get rooms beginning Thursday after the storm, once the hotel had regained power. We can say only good things about the staff, especially Omar, Tanzania, and John. They were courteous and helpful in the face of challenges, including those presented by business travelers who were heard on more than one occasion to say that they wanted their rooms and the hotel should evict locals who had been displaced!

But the hotel is not in very good repair - Os and Blondie had an electrical fire in their room heater and Engineering was not able to fix it. While they were there they noticed that the window frame was cracked in several places and frigid air was pouring in, so they DIY'd it with clear plastic tape and gave the men a space heater! Since the hotel was full we were comped for that room for that night. I also noticed definite lack of attention to detail in the room I shared with DH - stains on the couch cushions, peeling paint in the bathroom, no clock in the room. Not acceptable for a suburban hotel charging almost $300 a night for a double room.

There was an issue with food. No blame here at all, just a question about how they decided to handle it, which was to offer a dinner buffet for $39 per person. When the linemen are enjoying their pizza in the lobby, and displaced families are eating take-out salads or creating meals from coolers, there's an opportunity to serve an inexpensive meal that would be greatly appreciated. My guess is that management was still focused on their "bread and butter" business travelers. I know the restaurant is generally quite good and local people enjoy it.

If you were from out of town, the location would not seem optimal. It's a half hour walk into town, where there are restaurants and movies and stores. You could drive, but parking is always an issue.

Finally, we commend the hotel for honoring their price structure. No gouging. No charge for the final, frantic night when we learned our power had been restored and checked out at about 7:30 pm. We also thank Omar for arranging to consolidate us into one room so that we would have a place to stay after our reservation expired. That was above and beyond!

I'd be hard pressed to recommend this hotel to out of town visitors under normal circumstances. It wants to be a deluxe hotel, but doesn't quite make it. But we had a very good Hurricane Sandy experience.

Room Tip: Even numbered rooms have a "better" view in that they overlook the parking lot and the far...
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  • Stayed: October 2012, traveled with family
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Thank JaxAmerican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded November 28, 2012

Dear JaxAmerican,
Thank you for taking time to review us on Tripadvisor. We appreciate both the positive feedback and critique of our some of our other services. We will definitely share this with our staff and address any concerns which we can resolve. We do hope that you would come back and visit us again in the near future. Thank you again for staying with us here at the Westin and we are glad that we could serve you in such tough conditions.
Regards,
Colin Ankersen.

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Reviewed November 11, 2012

We have lived near the Governor Morris for decades. Friends, family, and work colleagues have stayed there and we have attended events there. But we did not stay there until the night of October 31.

As Superstorm Sandy approached New Jersey, we were out-of-state on family business. We were supposed to fly back to NJ on October 28 (the day before the storm hit), but our flight was cancelled. On October 31 - after a long trip back that involved flying into Boston, renting a car, and driving to NJ - we arrived at our house after dark to find our neighborhood without power and our house inaccessible. Our Plan A at this point was to see if we could find a local hotel with both power and room for the night. We did not hold out much hope for Plan A.

We drove to a few local hotels without luck and decided that the Governor Morris would be our last stop (we were low on gas) before developing a Plan B. As we entered the hotel lobby, we were met by John who welcomed us warmly and engaged us in conversation. He said that the hotel was full, but that we were welcome to come into the lobby for a while to charge our phones and use the internet. We did.

John then spoke with Karen to see if they could locate a hotel for us in the area with a vacancy. They came back with a list of possibilities and an even better plan - they could offer us a room for one night at the Governor Morris! We were overjoyed!

We left the next day renewed and ready to face the Superstorm Sandy cleanup. John and Karen and others who were probably involved, but whose names I do not know were not just great professionals, but outstanding human beings. They understood the feelings and frustrations of those entering the hotel lobby at that time and did their best to reach out and make everyone feel comfortable and welcome. They did their best to improve the life of everyone with whom they came in contact. To say that they went above and beyond is an understatement.

John was especially amazing. As I watched John talk to the various people in the lobby - which included stranded travelers, local residents (and their dogs), and utility crews - I realized that each person (and pet) felt better and uplifted from having talked with John. He was providing not only a great hotel experience and refuge from the storm, but also energy for the human spirit.

We are grateful to John and Karen and everyone else at the Governor Morris. We have always recommended the hotel to friends, family, and work colleagues. But now I will recommend it to any and all whose spirit needs a lift. Anyone who needs a "dose" of human integrity, dignity, and compassion should go to the Governor Morris to stay or to eat and say hello to John and Karen and the others with whom they work.

  • Stayed: October 2012, traveled with family
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Thank 763NJtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded November 28, 2012

Dear 763NJTraveler,
Thank you for taking time to review us on Tripadvisor.Your review and feedback was one of the best we ever had from any of our guests. It was heart felt, sincere and very detailed. Your appreciative words for our staff esp. John and Carine are most welcome. We have shared this wonderful review with our staff and they are delighted to hear about it. We will continue to strive to reach the pinnacle of customer service and thank you again for all your support. We hope to see you again in the near future.
Regards,
Colin Ankersen.

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Reviewed November 11, 2012

We stayed here during Hurricane Sandy. The hotel lost power but used a generator to heat and light the rooms, lobby, and restaurant. They continued to serve breakfast/lunch/and dinner. The staff was wonderfully accommodating working under such challenging circumstances.

  • Stayed: October 2012, traveled as a couple
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Thank aljvermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded November 23, 2012

Dear aljvermont,
Thank you for taking time to review us on Tripadvisor. Thank you for your kind words for our staff and services during the challenging Hurricane conditions. We hope you would come and visit us sometime in the future. Please let me know if I may be of any further service.
Regards,
Colin Ankersen.

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Reviewed November 6, 2012

The decor and feel of the hotel is great. There are lacking some qualities. I would like to see more services available for the price. Possibly including continental breakfast at no additional cost. Front desk could be more helpful with reservations, on a face to face level. Not being able to book with them at a face to face level is very inconvenient yet, there were no extended service offered to facilitate that lack of service.

  • Stayed: November 2012, traveled with family
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Thank MDWChin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded November 23, 2012

Dear MDWChin,
Thank you for taking time to review us on Tripadvisor. We are glad that you enjoyed most part of your experience. We have taken a note of your concerns and will work on correcting them so that we can serve our guests better. I sincerely hope that you would give us another chance to redeem in the future.
Regards,
Colin Ankersen.

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Reviewed November 2, 2012

We had to evacuate from the area that was affected by a hurricane Sandy and we choose to stay with Westin Governor Morris. It is located in the elevated area and we were not worried to get flooded. Of course we had high wind. rain, and broken trees. Hotel lost an outside power and was switched to local back up generator with limited service, at that time i missed my TV, internet and hot water, but we were save and warm, we were able to charge our cell phones and restaurant was working and every big or small request was attended. The stuff and management are wonderful. Thank you guys. Our Special thank you to Kirsten McGlynn, she really went extra mile to help us and many other people.

Room Tip: rooms on higher floors are considered to be spg rooms, they are ok, gym is kind of small and no indo...
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  • Stayed: October 2012, traveled with family
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Thank mmikH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded November 23, 2012

Dear mmikH,
Thank you for taking time to review us on Tripadvisor. We are glad that we were able to accommodate your needs during this tough time. Thank you for the kind words you had regarding the resiliency shown by our staff esp. Kirsten. We have shared your positive and encouraging feedback with our staff. We hope you would come back and visit us again in the future.
Regards,
Colin Ankersen.

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Reviewed October 31, 2012

We stayed in the Westin Governer Morris Morriston for 3 nights and had a wonderful time. We attended the Fox/O'Reilly wedding and the whole experience was amazing ,food, staff, and their heavenly beds are second to none.
I would highly recommend anyone going to Morristown to stay in this fantastic hotel!!! You definately wont be dissapointed
Terry Nallen

  • Stayed: September 2012, traveled with friends
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Thank Terry751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded November 23, 2012

Dear Terry751,
Thank you for taking time to review us on Tripadvisor. We are delighted that your enjoyed the wedding in the hotel and our accommodations and services. Thank you for recommending us to your friends and family as well. We hope to see you again in the near future.
Regards,
Colin Ankersen.

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Reviewed October 24, 2012

We stayed at the Westin Gov. Morris recently for one night before leaving for a cruise out of Bayonne. Despite the appearance of the lobby, this was not a good experience. Now, I don't mind old buildings, I actually like them, but disrepair and dirty conditions are not acceptable. The refrigerator in our room did not work, the bathroom was dirty, the sheets were hairy and the pillows were nothing but air. The bathroom had a pocket door and apparently the cleaning staff doesn't close the door, because it was covered with dried white liquid splattered over most of the door. When we went to fill the ice buckets in our two rooms, BOTH of them had hair in them - they probably wipe them out with bath towels. When I went to the front desk they weren't concerned at all, and were quite confused about why I was asking for a bag of ice to place in the ice bucket. We won't be back.

  • Stayed: October 2012, traveled with family
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4  Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded November 23, 2012

Dear T M,
Thank you for taking time to review us on Tripadvisor. Please accept my sincerest apologies that your experience was not to your satisfaction. It is definitely not the norm. We have shared your concerns with the appropriate members of our staff so that we can correct them. I do hope that you would give us another chance to redeem in the future. Please do contact me directly if you do change your mind.
Regards,
Colin Ankersen.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Governor Morris, Morristown

Address: 2 Whippany Rd, Morristown, NJ 07960-4768
Phone Number:
Location: United States > New Jersey > Morris County > Morristown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Morristown
#5 Romantic Hotel in Morristown
#5 Business Hotel in Morristown
Price Range: $194 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Governor Morris, Morristown 4*
Number of rooms: 199
Official Description (provided by the hotel):
Welcome to the Westin Governor Morris, Morristown. Our modern yet sophisticated "four-plus" star Morristown hotel offers spacious guest rooms & suites, with state-of-the-art amenities. ... more   less 
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Also Known As:
The Westin Governor Morris, Morristown Hotel Morristown
Westin Governor Morris Morristown
Westin Morristown
Morristown Westin

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