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“Great Place”
Review of The Madison Hotel

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The Madison Hotel
Ranked #1 of 5 Hotels in Morristown
Certificate of Excellence
Avon Lake, Ohio
Level 1 Contributor
3 reviews
“Great Place”
Reviewed June 24, 2014

We spent 2 days here and took the train to New York I day and spent a night there. The hotel held our bags till we returned. It is a beautiful hotel and so close to the train station. We walked to get the train and they also have a good complimentary breakfast with fresh fruit and nice bakery items and more. It was wonderful. The only complaint I have is the people at the front desk are not very friendly. They acted like they were annoyed they had to check you in and out. No smiles and friendly banter. Just did not make you feel welcome. Everything else was great and wonderful comfortable beds. Would stay there again, just don't expect much from the people at the front desk.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 409Pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, June 25, 2014
Thank you so much for staying with us and for taking the time to post comments about your stay. We all really appreciate them and are thrilled that you would stay with us again. I am sorry about the reception you received from our front desk staff and would love to hear more about it. Please call me at 862-345-5500 or email me at smcarthur@themadisonhotel.com and let me know what day and time you checked in. I truly apologize and as you can see from reading most of the other reviews below yours it truly is completely out of character for our team members to act that way. They are normally one of the best parts about staying with us based on what other guests have said (in fact many guests have been so impressed that they mentioned employees by name) so I really am interested in getting to the bottom of this so it never happens again. Again, I apologize and look forward to your response. We look forward to having you as a guest again whenever you visit NYC or northern NJ.

Scott McArthur
General Manager
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795 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
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English first
Westfield, New Jersey
2 reviews
Reviewed June 20, 2014

When we were planning our wedding for June 9, 1984, we were searching for a hotel to stay after the wedding. I would occasionally drive pass the Madison Hotel and absolutely be loving the colonial look of the hotel and area. So, we booked our first night at the Madison and had a beautiful first night. On our fifth anniversary, 10th, 20th and occasionally an anniversary here and there we would return to the Madison and continued to have an awesome experience. This year is our 30th anniversary and we, again planned to spend the night at the Madison. Well, they gave us the MOST beautiful "Presidential Suite" for the evening that I will never forget!!!! I am still reliving that experience. Thank you Madison Hotel management for a beautiful 30th anniversary gift! :*** We also have absolutely LOVED the food at Rod's Ranch House and appreciate the "Romantic Package" that is available. We have recommended the Madison Hotel to everyone we know who is getting married and having an anniversary. Thank you, Scott! never met you, but want to sincerely THANK YOU! Rich and Karen Callahan

Room Tip: All the rooms we have stayed in were beautiful, but this anniversary, wow, the "Presidential Su...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, June 23, 2014
Happy 30th anniversary Rich and Karen! Best wishes for a healthy and happy future. It is truly our pleasure to celebrate with you not only your wedding 30 years ago but all your other milestones since then. We appreciate your loyalty and we are glad that on this special day we were able to upgrade you into our Presidential/Bridal Suite. We are glad you enjoyed it and appreciate your recommendations. Please feel free to reach out to me whenever we can be of service to you and we look forward to having you as a guest again and again.

Scott McArthur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 17, 2014

We stayed here over the Memorial Day weekend and cannot say enough about how great our experience was! We were greeted warmly and sincerely by Wally the bartender at the tavern who although very busy took some time to chat with us about things to do in Morristown, and the upcoming World Cup.Our room was beautiful and all the staff pleasant and professional. Having the train station across the street makes it so convenient to try out the bars and restaurants and historical sites of Morristown.

Room Tip: We got a great rate through booking.com
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank tamilu626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, June 23, 2014
Thank you for staying with us and for your kind words. We all appreciate them (especially Wally) and were glad to read that you found our rooms beautiful, our staff pleasant and professional and our location relative to the train very convenient. We look forward to having you as a guest again whenever you visit NYC or northern NJ.

Scott McArthur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 17, 2014

An old colonial building in a great setting and location. Rooms were large and very good, hotel is very large and had wedding receptions every day which made it busy. The breakfast in the price is probably the worst ever, better to go to the restaurant and pat extra for a great breakfast and good service. Steaks are great at the bar area too. Train to New York just across the car park.

Room Tip: Get breakfast in the restaurant
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank martinc265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, June 23, 2014
Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. We truly appreciate it and hope you will stay with us again whenever you visit NYC or northern NJ.

Scott McArthur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubuque, Iowa
1 review
Reviewed June 7, 2014

We were met at the Madison Hotel by Christinia P. She very happy to see us and answered all our questions with patience and did an awesome job with custoner service. We werenew to the area and her directions were spot-on. The hotel is beautiful, the service was top-notch. We will definitely stay here again and recommend it to anyone wanting to visit NYC as it is located right next to rail service that takes you to downtown NYC. Christine gave us all the times and trains necessary to make our visit to the city go smoothly.

Room Tip: We don't think you can go wrong with this hotel! They have 2 onsight restaurants to choose from...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, June 10, 2014
It was truly a pleasure reading your comments about our hotel. We are thrilled that you found the hotel beautiful with top notch service. Thank you for recognizing Christine, I made sure she saw your comment and she really appreciated it. We look forward to having you as a guest again whenever you visit NYC or northern NJ.

Scott McArthur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tennessee
Level 4 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 3, 2014

a third stay at this lovely hotel..always very welcoming for reunions at Drew University in nearby Madison, NJ. The train to NYC convenient from the station just outside the hotel entrance. Beautiful setting, indoor pool, central courtyard, gorgeous landscape, comfortable beds, refrigerator and microwave in the room...staff super helpful and accommodating...wonderful place for wedding reception and other events. Restaurant on the grounds and Madison's downtown very close by. The breakfast is a favorite...NY bagels, rolls, sweets, fruit, yogurt, etc. etc and the best coffee!!....

Room Tip: a room away from the ballrooms is best...we like rooms above the first floor and overlooking the str...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tentative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, June 10, 2014
Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. It was truly a pleasure reading that you found the hotel lovely, classy and cozy with a super helpful and accommodating staff, good breakfast and a easy commute from NYC. We appreciate you returning and hope you will continue to do so in the future. Please fell free to reach out to me if I may ever be of service.

Scott McArthur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, VA
Level 4 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 3, 2014

We enjoyed an overnight at the Madison. We had a lovely room with a modern bathroom. All was clean and elegant. Breakfast was continental, but substantial. The hotel had the elegance of the past, but beautifully appointed with modern conveniences. It had a lovely pool and sun type room. This would be a great place for a wedding which i am certain they do plenty of. We did get one of those non-refundable internet rates which worked out fine for us,

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScottMcArthurGM, General Manager at The Madison Hotel, responded to this review, June 10, 2014
Thank you for taking the time to post comments about your stay on Trip Advisor. I was thrilled to read that you described the room as being lovely, clean and elegant and that you found the hotel beautifully appointed with modern conveniences and the elegance of the past. Thank you for staying with us. We look forward to you returning whenever you visit northern NJ or NYC.

Scott McArthur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Madison Hotel

Property: The Madison Hotel
Address: 1 Convent Rd, Morristown, NJ 07960-6922
Location: United States > New Jersey > Morris County > Morristown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Morristown
#1 Family Hotel in Morristown
#1 Business Hotel in Morristown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Madison Hotel 3.5*
Number of rooms: 186
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Also Known As:
Madison Hotel Morristown

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