My husband and I stayed, at "The Madison", on Valentines Day weekend. The hotel was beautiful and the room was small but intimate. The food was great and the service, in the reataurant, was spectacular. The package that we purchased gave us a late check out of 2pm. Unfortunately, the maids were unaware of the various packages offered in the hotel. The next morning, the maid knocked and entered our room at 9am. When we made her aware that we were in bed, she proceeded to still talk to us, INSIDE of our room. She came back an hour later and knocked again. After the third wake up,at 11am, I approached her only to find out that she did NOT understand english. She called her supervisor, who then apologized for any inconvenience caused. It ruined our stay! I was SO upset! The hotel is expensive and should provide better service. I talked to the young lady, at the front desk, who seemed very uninterested in my experience. Please hire people who understand english and inform your cleaning staff of the late check out.
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- Also Known As:
- Madison Hotel Morristown