We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Manager doesnt appear to like customers with children”
Review of Cafe Main

Cafe Main
Ranked #25 of 86 Restaurants in Cromer
Certificate of Excellence
Price range: $3 - $15
Dining options: Breakfast, Outdoor Seating, Reservations
Restaurant details
Dining options: Breakfast, Outdoor Seating, Reservations
norwich, england
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Manager doesnt appear to like customers with children”
Reviewed July 24, 2013

I visited the cafe this week with my mother and 1 year old.

First impressions were good, the cake looked yummy, the tea was cheap and the staff were lovely.

This all changed though with our first meeting of the manager who brought through our tea to the conservatory. As my mum was putting up the high chair I asked him to put our tea on another table until we could manouvre more easily! His response......'That buggy will have to be put outside when we start to fill up'

Ignoring this we enjoyed our tea and cake and the staff happily heated baby food.

Before we were finished one of the lovely girls had quite obviously been sent over to clear our table - she was clearly embarassed as she did so.

On leaving I noticed the main cafe was empty........therefore it would appear the manager was more concerned about the customers he didnt have than the 2 he did!!

Even that evening my mum was still in disbelief about the experience - such a shame as we have a holiday home in Cromer that we visit weekly and would have happily given regular custom.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank princesstory1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark b, Owner at Cafe Main, responded to this review, September 1, 2013
It takes a while to respond to this type of review

The underlying review is very positive with the food being good and the premises clean
(And that's what we are about)


Your view of me and my staff is very misplaced!!!

Thanks

Mark&Maxine Bright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

213 reviews from our community

Visitor rating
    130
    51
    17
    9
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Canterbury, United Kingdom
Level 4 Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Fab food”
Reviewed July 1, 2013

Eaten here a couple of time and very tasty food. Lovely staff good coffee fresh ingredients great for a light lunch.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Morris3113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark b, Owner at Cafe Main, responded to this review, July 2, 2013
Thanks

We appreciate your review and hope to see you again

Thanks

Mark&Maxine Bright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Fab food!”
Reviewed June 28, 2013

Been here twice now, and both visits have been a very pleasant experience. The staff are very friendly and attentive and the food is of such high standard! You can tell the bread is proper bakery and it taste delicious! Also I had 'the works' hot chocolate which is to die for! Would definitely reccomend to anyone, food is super! Best cafe in town :)

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Annieees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark b, Owner at Cafe Main, responded to this review, June 29, 2013
What a great report
The team at Cafe Main are delighted with your response
As a customer and reviewer this keeps US moving forward

We are pleased that the Cafe Main experience is something you appreciated
Hope to see you again
Thanks

Mark&Maxine Bright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cromer, United Kingdom
Level 3 Contributor
18 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Lovely cafe”
Reviewed June 27, 2013

Friendly staff, clean and tide environment, chocolate to die for. Even tho its on the main street its a packed but very nice place to visit even for a quick cuppa, staff always friendly and smiling, great atmosphere

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bobby919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark b, Owner at Cafe Main, responded to this review, June 29, 2013
Thanks

We are delighted with your comments, we are committed to delivering great service quality and value and above all make our place great place to be in

Thanks

Mark&Maxine Bright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
Level 6 Contributor
153 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 104 helpful votes
“Hot chocolate to die for”
Reviewed June 22, 2013 via mobile

I wet here today and I had the most amazing hot chocolate I've ever had!!!! To tasty!
The bacon, sausage and egg roll is nice too.
Very friendly service and the toilets were amazingly clean. I would def come here again

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank bigborisbushkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark b, Owner at Cafe Main, responded to this review, June 23, 2013
Thank-you for your review and kind words

The team at Cafe Main are focused on delivering great food, good quality drinks but above all a pleasant place to visit

Thanks

Mark&Maxine Bright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Cafe Main also viewed

 

Been to Cafe Main? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing