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“Great Place”

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Cromer Country Club
Ranked #2 of 7 Hotels in Cromer
Certificate of Excellence
Peterborough, United Kingdom
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Place”
Reviewed December 14, 2013

What a find,we were only staying one night.Staff at reception were lovely made you feel really welcome, accommodation was great everything you could wish for even got dishwasher tablets.Pool,sauna,steam room lovely .Wish we could have stayed longer.Credit to all the staff for making our stay perfect.we will see you soon.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wing1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Cromer Country Club, responded to this review, December 16, 2013
Thank you for your kind comments.
We are happy to read that you were pleased with your accommodation and made use of the facilities on site.
We hold our staff to a high level of service excellence so it is always great to hear they have delivered this to our guests.
We will look forward to seeing you again soon!

Kelly Howe
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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736 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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  • German first
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  • Any
English first
Hunstanton, United Kingdom
Level 6 Contributor
133 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 14, 2013 via mobile

We have stayed here many times and it always hits the spot. Meal in the bar where the staff always have time to chat and make you welcome. Reception staff, you are the front line and always go that extra mile. Our apartment is clean, and has all you need for a perfect stay.

Stayed December 2013, traveled as a couple
Helpful?
Thank iwells6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Cromer Country Club, responded to this review, December 16, 2013
We are glad to read you enjoyed your stay with us and would like to thank you for your kind comments.
It’s great to read you enjoyed your meal in the restaurant, your comments have been passed on to the food and beverage manager to share with the team.
We are glad to read that your apartment met your holiday needs and that the staff at the resort provided you with excellent customer services.
We hope to see you again soon!
Kelly Howe
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suffolk
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 14, 2013 via mobile

Stayed one night whilst in the area meeting friends . Room booked online for £55 and seemed good value for money . However when we arrived there was a terrible bathroom smell which meant we had to open all the windows and stay out of the bathroom for the first hour!! The furnishings were generally good but things were a little tired . Lots of mould on the grouting in the bathroom, worn kitchen worktops a, pathetic shower and grungy shower mat and spotlights not working in the bedroom . The real problem was the bed though . A small double which dipped badly in the middle . A mattress topper had been put on to try and improve it .. But it was so uncomfortable .. We both got up early after aching all over !! Time for bedroom overhaul I think !! Shame as it did spoil our stay

  • Stayed December 2013
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank joybynature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Cromer Country Club, responded to this review, December 17, 2013
We hope that although you came across certain issues with you accommodation during your stay you had an overall pleasant experience. We would like to assure you that we will focus on the your comments and address issues mentioned. We do hope that this will not deter you from considering staying with us next time you are in the area as we are would love to see you again!

Kelly Howe
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 8, 2013 via mobile

We stayed as a large party to celebrate a family birthday, accommodation was excellent, facilities perfect and food in the restaurant was absolutely fabulous!! Brilliant coastal walks from the complex to Cromer. Will definitely be back.

Stayed December 2013
Helpful?
Thank Bobbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Cromer Country Club, responded to this review, December 9, 2013
Thank you for your lovely comments.
We are glad to read that your stay with us was enjoyable and you took full advantage of the local amenities.
We have passed your comments on to the food and beverage manager who was happy to read your compliments.
We will look forward to seeing you soon!

Kelly Howe
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 4 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 29, 2013

Cromer Country Club is part of Diamond Resorts. Room was well presented and clean, We were quite impressed with it as it had everything we needed for our 6 night stay. Our room was a studio type upstairs it had a dining table one end soffa and chair in middle and a very comfortable bed. Room service twice during our stay. The restaurant had the same food menu as the bar but the food didn't look to bad. Recreational facilities looked good spar swimming pool etc. All the staff were very helpful and friendly. Location is a short distance from town and if you play golf your next to one of the best golf clubs in north norfolk ( Royal Cromer).

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Cromer Country Club, responded to this review, December 1, 2013
Thank you very much for your lovely comments! We are extremely glad to read that you had such a pleasant time and you were impressed with the standard and the facilities we offer. Please come back soon!

Kelly Howe
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, United Kingdom
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 28, 2013 via mobile

We had been meaning to visit for ages and finally made it last week. Cromer Country Club is part of Diamond Resorts and we booked last minute. Our accomodation was just right and well appointed. The lesure facilities were first class with pool,spa,steam,gym and sauna.
We decided to self cater so did not try the bar or restaurant but those we spoke to rated it highly.
With a safe clifftop walk into Cromer and a great beach that goes for miles what is not to like. For foodies Cromer crab is world famous and not be missed.
Finally just next door are the delightful links of Royal Cromer Golf Club who pride themselves on providing not only a good golfing test but a warm welcome to visitors.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank larry d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Cromer Country Club, responded to this review, December 1, 2013
Thank you very much for your kind words, we are delighted to read that you made the most of your stay and explored the attractions available in the area – we hope to have another opportunity to host you soon!

Kelly Howe
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2013

Room was well presented and clean, We were quite impressed with it as it had everything we needed for our 3 night stay, and would have been fine for a week or more for a couple.
I believe there are renovations in progress, and our studio had presumably been refurbished as the decor looked less than a year old.
The kitchen was well equipped with everything that you need.
The bed was comfortable and I think it was a king size too as seemed bigger than our standard bed at home.
Pillows were comfortable too.

I gave 4 stars instead of 5, as our only gripe was the poor wi fi connection (which they charge for) so don't bother with that, and the plumbing, in that:

1) The water was VERY hot, too hot, UNSAFELY HOT... The outlets should have a thermostatic mixing valve fitted to reduce the temp to 48 degrees Celsius (this is a health and safety regulation for all new builds and refurbishments) there were notices that stated "VERY HOT WATER" but this is no use to those too young to read them, or those who do not speak English!
This could result in a legal action should someone get scalded (Take heed Diamond resorts and tell your contractors to fix this error ASAP)

2) During the refurbishment, which seems to have been done generally very well, they have unfortunately also skimped on the shower cubicle.
They have installed the smallest (and therefore cheapest) cubicle and fitted and electric shower.
The result is, that if you are larger than a slim teenager, you will struggle to wash yourself without banging your elbows on the handrail and soap holders and shower unit that clutter the inside of the small cubicle.

The flow of water out of the shower was so poor, that you need to do a kind of Hula dance to get wet (I think I could urinate faster!) which given the afore mentioned size, is not really possible.

I would say to Diamond resorts "Spend another few hundred pounds on the plumbing when refurbishing the rest of the units, and you will receive better feedback.

We booked through a third party website and paid £40/night for the room, which I think is pretty good for what we got, I would have been much less pleased (with the poor showering facilities) had we paid the standard £120/night.

There was some noise from the upstairs villa at times, as you could hear people moving about and floors creaking (and at night people snoring) so I think there are still soundproofing issues to be addressed.
If you are a light sleeper, ask for an upstairs villa.

Parking in high season may be an issue, as it was pretty full in cold/rainy November.

They Have 4 disabled parking bays, two outside reception and two just a little up the hill, they are on a first come first served basis.

All that said, the staff were very friendly and professional, throughout and the bar and restaurant were well staffed and clean, the food was good and arrived at the table in good time, and was hot.

We would definitely go there again to use as a base for exploring Norfolk if we could get it for the same price.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Cromer Country Club, responded to this review, November 24, 2013
We are really pleased that your stay at Cromer Country Club was a generally enjoyable one – thank you for your review! We appreciate you sharing your feedback on the plumbing in the accommodation here, and we’d like to assure you that your comments have been fully noted by our management team.

We are pleased that these issues didn’t mar your stay here, and we hope you’ll get the opportunity to come back for another visit – we look forward to seeing you again!

Kelly Howe
Resort manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cromer Country Club

Property: Cromer Country Club
Address: 127 Overstrand Road, Cromer NR27 0DJ, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Cromer
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Cromer
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cromer Country Club 4*
Number of rooms: 83
Official Description (provided by the hotel):
The extensive leisure facilities at Cromer Country Club make this resort a lively, family destination. The children will enjoy swimming in the pool while parents supervise from the luxury of the poolside whirlpool. The busy bar serves a range of snacks and bar meals while the quieter, elegantly decorated restaurant offers a more formal choice of menu. Accommodations are equipped with all practical and modern conveniences and are furnished to a very comfortable standard. ... more   less 
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Also Known As:
Cromer Country Club Hotel Cromer
Cromer Country Hotel

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