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“Average stay- breakfast Never included in rates!” 3 of 5 bubbles
Review of Garden Court Sandy

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Garden Court Sandy
Ranked #1 of 1 Hotels in Sandy
Bristol
Level Contributor
72 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Average stay- breakfast Never included in rates!”
3 of 5 bubbles Reviewed June 29, 2013 via mobile

We had a good stay at this hotel and were given directions in a friendlynway. The check in was friendly and staff were helpful in the evening when we couldn't get wifi to work on our iPad and when I asked for a peppermint tea bag!
The location is easy to find near Sandy and we found it easily and used it as a base to get to Bedford.
The room smelt unpleasant when we entered but fortunately the weather was warm so we slept with the windows open to air the room. The shower just trickled out and was difficult to adjust so was disappointing. Generally the rooms need updating and are looking tired.
Breakfasts can be different depending on the amount of people staying in the hotel. On the first day a full hot buffet was available but the next just toast, small selection of cereal, no muesli, no fruit or pastries! Not much of a 'continental' breakfast!
There was a misunderstanding with the charges for breakfast as our rates were not explained when we checked in. This was solved by management with the minimum of fuss so I was able to leave the hotel on a good note.
Although preferable to a Travelodge, we will use Premier Inn or a Holiday Inn Express next time, as we know what standard we will be getting.

Stayed June 2013, traveled as a couple
Helpful?
Thank terrijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Garden Court Sandy, responded to this review, July 15, 2013
Dear terrijay,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

283 reviews from our community

Traveler rating
    27
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    79
    61
    78
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Bristol, UK
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed June 17, 2013

Booked this hotel as my husband wanted to visit Biggleswade for a flying show and this was on their recommendations for places to stay. The room was clean, shower was extremely good although nothing special. When we arrived there was a sign on the reception desk to say that due to the large volume of guests staying on the night we were there, breakfast on Sunday morning would be over in their conference building which was across the car park. We did hear comments from other guests who were very unhappy about their breakfast on the Saturday morning so alarm bells did start ringing slightly then. When we went for breakfast there were a few large tables for guests to sit at which were covered in grubby white tablecloths, the 2 waiting staff there completely ignored us, not even a Good morning, so we just assumed we helped ourselves, tables were not even laid, no salt & pepper on them, sugar, cutlery, absolutely nothing!! The cooked breakfast was placed in large silver trays with burners underneath to supposedly keep the food warm, nothing was hot and some of it was cold, the sausages were laying in cooled fat, beans were cold, mushrooms luke warm and the bacon nearly broke one of my teeth it was so hard!! What horrified me most of all though was the waiter picking up a piece of melon that had fallen off the tray it was on and putting it back on the tray with his bare hands!! After we had nearly finished our breakfast one of the waiters realised the burners under the trays were not working, don't know what happened after that as we left.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tuarita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Garden Court Sandy, responded to this review, July 3, 2013
Dear Tuarita L,

Thank you for taking the time to post a review of our property. I’m very disappointed to hear about your experience at breakfast. We appreciate you bringing this matter to our attention as this will definitely be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertford, United Kingdom
Level Contributor
4 reviews
5 of 5 bubbles Reviewed June 12, 2013

my Daughter held her wedding here on the 25/05/2013
i cannot express how wonderful the day went and without a hitch . Everyone worked so hard to make it very special for her, the sit down meal was exceptional out of 56 people sitting down for a meal their was NOT ONE complaint, the food was lovely and hot. the service was quick and very professional from the beginning to the end.
The hotel rooms were lovely fresh clean modern and comfortable again 30 rooms were used for the wedding guest and NOT ONE complaint.
the breakfast was amazing and the service was outstanding.
A big thank you to ALL THE STAFF which made my Daughter's wedding perfect and our stay very special.
A special thank you to Rebbecca , Micheal, lucy, and sheila for all their hard work. kind regards from Anne-marie jupe, Iris ( Grandmother)and the bride and groom Vicky and Jamie




Reason for Visit:family wedding




ProsAtmosphere, Location, Room Cleanliness, Amenities, Facilities.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne-Marie j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaGM, General Manager at Garden Court Sandy, responded to this review, August 8, 2013
Dear Anne-Marie,

Thank you very much for your kind comments regarding your grand-daughters wedding. We are so pleased that you all had such a wonderful day and that all your guests enjoyed the wedding and their stay at the hotel.
I hope that Vicky and Jamie are happily settling into married life. Please pass on our best wishes to them.
Kind regards
Rebecca Cresswell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beccles, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 6, 2013

clean hotel the staff,food and price were great,on a charity bike ride and the staff looked after the bikes,food was really good and reasonable,room was spacious and shower really powerful, wouldn't hesitate to stay here again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincolnshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

Stayed at The Holiday Inn Sandy overnight with my family. When booking I asked for early check in at 12 noon as we needed to change for a wedding early that afternoon and a sofa bed for our child.

We had room 24 which was a lovely ground floor room at the front of the hotel facing the disabled car parking spaces. Room was spacious enough for the 3 of us with a double bed and sofa bed. The bathroom was a good size, much bigger than I expected. Bath towels were of good quality and a nice and large to cover you.

The room and bathroom were very clean. Bed was comfy as was the sofa bed which was ample for a 10 year old to sleep on.

I found the hotel to be very quite considering it is just off the A1 and our room being near the car park, well we didn't hear a thing, we did sleep with the windows closed however due to the bushes below as I didn't feel like waking up to a bush tucker trial in the morning. Also curtains have blackout which is great when we have bright summer mornings.

Breakfast was lovely, dining room was small but adequate for its purpose and was well presented, could maybe do with one less table in there as maneuvering around to get juice and cereal was a bit tricky at times without bumping into other tables or staff with pots of tea/coffee. Breakfast itself was excellent you could have a cooked breakfast, cereals, hams, cheeses, salami, melon, fruit, yoghurt, toast, different pastries, tea and coffee. I was very impressed with the variety and it was well laid out and presented.

Bar just off reception stocks the usual spirits and draught beer.

Staff were friendly and helpful during our stay and the gentleman who served our table at breakfast on the Sunday morning wished us a good day and to enjoy the sunshine which I thought was a lovely thing to say.

All in all I would recommend this hotel. Would stay here again and found it value for money for 3 of us with breakfast included.

I went with mixed feelings and an open mind after reading previous reviews but well you can't please all of the people all of the time, I am hard to please and have very high standards and I was very impressed by this little gem near Sandy. Please don't be put off by the other reviews.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TROLLEYDOLLY69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

this was a Holiday Inn hotel, we used for an overnight stay. The rooms were large and airy, and spotlessly clean. The bed was very comfortable, the bathroom was large and very clean. We had an evening meal which was three courses and was delicious, quite a small dining room but the serving staff managed to get to everybody very quickly, although breakfast was a buffet style it became a bit congested by people waiting to help themselves to food. It was worth the queuing as this too was delicious. The hotel staff were all very nice and so friendly. we had a ground floor room and the view was very pretty.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cherylwatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

I left an average review for this hotel last month mainly drawing attention to the lack of organisation in the restaurant. I recently returned and was delighted to see that my feedback had been acted upon and things were much better. The daily specials board was updated and the staff were better informed. My room was really nice with a more powerful shower. Overall it was a pleasant stay and I was so impressed that the hotel management have listened to their customers and made changes for the better. I wouldn't hesitate to stay here again.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Westlakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden Court Sandy

Property: Garden Court Sandy
Address: London Road Girtford Bridge, Sandy SG19 1NA, England (Formerly Holiday Inn)
Location: United Kingdom > England > Bedfordshire > Sandy
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sandy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court Sandy 3*
Number of rooms: 57
Reservation Options:
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Also Known As:
Holiday Inn Garden Court a1 Sandy-Bedford Hotel Sandy
Holiday Inn Sandy
Holiday Inn Bedford
Bedford Holiday Inn
Garden Court Sandy Bedfordshire

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