When we booked this hotel for September 2012 we paid extra for a pool/garden view.On arrival we were located an attic room overlooking a car park.I went straight to reception and informed them of the mistake only to be told to come back tomorrow as the guy on the desk could not sort it out.
Went to the reception the next morning and was told to come back later.This went on until 4pm in the afternoon until finally we were given a room with a tiny balcony and a view of the dinning room come pool.
The room in itself was very nice but we looked straight into the dinning room so couldnt leave the curtains open at all.
The incident with people paying extra for a pool view and ending up with a view of the car park was an ongoing thing during the week.
It seemed that most guests checking in had to endure another move before being happy with the room they had paid for.
The staff during the end of season in September 2012 couldnt be bothered.The bar staff were unhelpful and bordering on rude.There was mostly one person serving and if your face didnt fit then you were ignored.
The entertainment was also poor.Most nights it consisted of Karoke of which not many people participated.
It seemed to be that because it was the end of season it didnt matter and that the staff really couldnt be bothered.
Maybe we had been spoilt as in June we had stayed at The Pine Hills in Hissaronue which was amazing.The staff couldnt do enough for you.
Perhaps the Aes Club Hotel should take a short stroll down the mountain and have some lessons in GOOD customer service. from The Pine Hills.
They could learn a great deal from the manager Sonny and his staff who went above and beyond in the care of there guests.
- Official Description (provided by the hotel):
- The AES Club Hotel is located on the southern coast of Turkey, in the quiet resort of Ovacik, midway between the popular resorts of Oludeniz and Fethiye. This impressive new 4-star hotel, which offers an All Inclusive package, has 138 modern rooms spread over 4 buildings, and invites singles, couples and family groups to enjoy the sparkling pools for adults & kids, dining options, organised activities and entertainment, and fitness and Spa facilities... ... more less
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- Also Known As:
- Aes Club Hotel Turkey/Ovacik