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“british avoid it”

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Mersoy Exclusive Aqua Resort
Ranked #21 of 78 Hotels in Icmeler
Certificate of Excellence
Wednesbury, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“british avoid it”
1 of 5 bubbles Reviewed September 26, 2013

the first room we was given was terrible patch work wall paper 3 beds one under the broken air con one little draw for 3 adults couldn't get round one bed had to step over it. the breakfast was horrible, sprouts with seafood sauce on, spinach, peppers and eggs everyday, had to go out for breakfast, couldn't get a smile off the staff unless you was Russian. if you are facing the street the bistro downstairs was loud till 4am, don't expect to sleep at night

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank maxine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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734 reviews from our community

Traveler rating
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    99
    69
    53
See reviews for
342
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

We have yet again stayed at this hotel 2nd to 19th September'13
On arrival to the Mersoy we were met with an upgrade which was very nice at the Belavista Suites
But did not meet our requirements as Eddie is blind when we asked to return to block A which Eddie is familiar, we were promptly moved 100% hats off to the to the management for their kindness during our stay.
The entertainment team were very good Rebecca being the star looking after us and keeping us entertained Mustaffa headed the team started off too loud but accepted comments and soon became excellent along with Charlie brought up the rear guard with darts Shooting etc.
Our room was very clean maid service was very good.
Aqua park fully entertained both young and old a great addition to this hotel. Okan the barman at the Waterpark /oriental bar was exceptional poured a great dutch beer and kept his bar immaculate great job thank you Okan.
Overall the food was what one would expect to get on a typical Turkish holiday, sadly not quite as good as last year, there was always something to eat, Pizza fish beef and barbeque chicken-the latter cooked on site and served hot was a good touch. Believe there was problems because chef had left,
Overall we Had yet another great Holiday at this hotel met some lovely people and will return, see you next year Mersoy Regards Eddie and Margaret Cummings

Room Tip: Block A good rooms Bellavista suites good
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Husky17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 20, 2013

A month before we arrived at Mersoy exclusive I became addicted to trip advisor ! Every day there were new shocking reviews ! I can honestly say we were pleasantly surprised ! We had booked a select family room , We stayed in room 204 c block ! It had everything I expected , a separate bedroom for the children with twin beds and a wardrobe , a double sofa bed for us in the main living area which was comfortable ! A proper size fridge which was a nice touch ! A lovely view of a mountain and the water park ! No problems getting sun beds by the water park and stayed there most days ! Lovely bar and snacks there every day !
We never had trouble getting a table for the evening meal, we got there about 1845 , had a drink and chilled out before tea , we generally sat back and watched the stampeding Russians with fascination , gave it ten minutes then went for food ! As for the food we found it fine ! If you have ever been 5 star all inclusive in Egypt then you will be more than pleased ! Again I was pleasantly surprised ! We only ate out 3 nights of 14 so that speaks volumes ! I was expecting to eat out alot more !
Trips are very reasonable where ever you book them !
Would I go back to the Mersoy ? Yes ! BUT I would have to be very specific about where I want to be , for me I would rather be in C block away from the main road , easy access to the biggest pool and nice bar with all day snacks for the kids ! Staff were friendly and accommodating especially Riza who I had been in email contact with prior to our arrival who delivered all we required , thank you !

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flurdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed September 19, 2013

Mustafa Rebeca and Charlie were very good staff great food not very good our room not very nice but clean we would just like to thank entertainment staff and waiters great .little shop open all hours very good had a laugh with them every night . Ps if the boss reads this get some more karaoke
Disk please and paper for kids to draw on please

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charliebates163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland, UK
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 17, 2013

A big disappointment, not really 4* hotel. Hotel didn't seem to cater for British clients as mostly Russians. Brochure showed artist`s impression which was nothing like the actual hotel.
Good central location but food was dreadful- no decent tea or coffee, dinner buffet had no labels for food, (fine if you only wanted the chicken nuggets!) and mostly the food was lukewarm and everyone went for dinner at 7pm all together so no choices left if you went later.Luckily it was cheap to eat out , which we had to do, so next time I`d go self -catering as I did like the resort.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ETW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnsley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed September 12, 2013

Having just returned from our 7 night stay at the mersoy we arrived at midnight to be placed in a room which was very small and nothing like the brochure. we eventually got moved into the mersoy bellavista suite which I must say was a nice room,so was happy with the room only to be told that because we was all inclusive we could not use the pool which was a stunning location.
we actually put our towels on some sunbeds and asked to leave because we were not allowed in with "our bands" on so we could use the mersoy aqua resort facilieties,this was quite a shock to say the least the staff were far from helpful and getting a smile was like getting something edible to eat.This hotel definetley caters for the Russian clients, in which are very rude and push in at every chance,my girlfriend was barged out of the way by a Russian lady wanting some potatoes.
this was the first and only time we eat in the place which I was glad as it was dirty and almost like a works canteen at prime time,hence we were all-inclusive and eat out every meal after the first day.it basically cost us dearly for a few drinks ,we will not be returning to the mersoy although are booking as we speak to return to icmeler as it a stunning location.

Room Tip: make sure you are in the bellavista suites and nothing else.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ian e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jarrow, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 11, 2013

Well, we thoroughly enjoyed our time in Icmeler. I have been many times, but it was my fiance's first time in Turkey... He loved the resort! It's not nearly as big as Marmaris - is cleaner and has a family orientated atmosphere!!

The Mersoy Exclusive Aqua Resort has it's good and bad points. It is fairly clean and the maid service was reliable. Our beds were changed and bins emptied regularly.

Visitors included English, lots of Russians, Germans and Turkish - so there was quite a mix of people. The reception staff were fairly helpful and the waiters were pleasant.

Being All Inclusive, our drinks were free. We are not 'big' drinkers, having soft drinks more often than not, but were very disappointed by the LITTLE amount of alcohol in our drinks, on the odd time we had one...

The entertainment team were good, especially Rebecca who made us feel very welcome and is great with the children!!!

The food was okay - it was well cooked (which is all you can ask for when abroad), but it was very repetative, with some kind of 'chicken' and chips each day!

Overall our holiday did offer value for money, but are not sure we would stay there again.

Kimberley and Rob, September 2013

Room Tip: Avoid room 4105 - the door is not secure!!!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ro'Bear K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mersoy Exclusive Aqua Resort

Property: Mersoy Exclusive Aqua Resort
Address: Kayabal Cad No 60, Icmeler 48720, Turkey (Formerly Mersoy Exclusive)
Location: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Icmeler
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mersoy Exclusive Aqua Resort 4*
Number of rooms: 133
Official Description (provided by the hotel):
Mersoy Exclusıve Aqua Resort Hotel is located in İçmeler/Marmaris where the blue of the sea and the green of the forest meets.The Hotel is ideally located and only 150 m to the famous Beach of İçmeler. It’s situated at the center of the town with a walkıng distance to shops, boutıques, restaurants and bars.There are minibuses which go to / from Marmaris every 5 minutes. The Bus Stop is just in front of the Hotel.Standard rooms have double/single beds. A baby cot or an extra bed can be put upon request. Maximum capacity of room is 3 pax.All standard rooms have:-Telephone-Satellite TV, LCD TV-Minibar (empty)-Safebox (payable)-Balcony or Terrace-Shower or Bathtub-Hairdryer-Split Air Conditioner- Pool or Mountain or Street view (ROH)Family roomsareequipped the same as Standard Rooms. Family rooms consist of 2 rooms (1 bed room+1 livingroom) and 1 bathroom. In the bedroom there are Double bed or Single beds, and in the living room - one double sofa bed. Between rooms there is a door.The Hotel has 3 main Blocks at 4 floors in each. In every block there is an elevator. A and B Blocks are on the main Street, C Block is connected with them by nice narrow road, which has lenth about 80m. Most of the Family Rooms are located in the C Block. That’s why the AQUAPARK, MINI CLUB and THE ANIMATION STAGE are located also at the C Block.The decoration of the rooms may vary according to the Blocks and Floors. The rooms are sold according to ‘’Run Of The House System’’ (ROH).Booking by blocks is not performed.Check-out time is till 12.00. Check-in time is from 14.00.Late check-out can be given upon availability and with extra charge. Late check-out must be performed till 18.00. ... more   less 
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Also Known As:
Hotel Mersoy Exclusive
Mersoy Exclusive Icmeler

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