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“4 star not on your life”

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Mersoy Exclusive Aqua Resort
Ranked #21 of 77 Hotels in Icmeler
Certificate of Excellence
Reviewed November 23, 2012

The wife and I went to the Mersoy Exclusive hotel 1st October 2 weeks been to turkey 26 times 8 hotels in Icmeler but some times 3/4 times to a hotel and most to differant resorts the food in this hotel was by far the worse we had tasted first time ever we had to eat out every night how people can say its clean dont know the cleaner came to the room every day stratened the bed and left it said entertainment we got it once a week then it was half hour each time and it was the same both times to be fair thats normal but the rest of the time it was boom boom music you had to shout when talking to other guests will be back in Icmeler next June to a hotel I would have been in if it had not been full in October but Mersoy never again

  • Stayed: October 2012, traveled as a couple
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13  Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rersoy76, General Manager at Mersoy Exclusive Aqua Resort, responded to this reviewResponded December 18, 2012

Dear Sir or Madam,

Thanks for your feedback. The hotel offers a good variety of food; which caters to every taste. From soup to salads to main courses to desserts and fruits. We also try to cater for British taste and we are more than open to any suggestions. Knowing that the British like hot meals, we also put a microwave so that if a guest wants the meal very hot, he can put it to the microwave to have it even hotter.
We never heard of any housekeeping problems this year at Mersoy Exclusive however we will be more careful next year.

I also want to mention that we strongly believe that we are one of the best price/quality hotels in the region.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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273 - 279 of 879 reviews

Reviewed November 10, 2012

we went in this hotel in september with another couple.. heard alot bad reviews about it but we was impressed with it.all the hotel staff especially reception and bar staff very friendly and would do anything for you.rooms was very nice,cleaned every day. would go again

  • Stayed: September 2012, traveled as a couple
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7  Thank julie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

Booked initially, at Mersy Oriental hotel 16/9/2012 to 26/9/20012, through Broadway Trave. We arrived there at 1.45am to find the hotel was closed ! Tried emergency number , to no avail. Walked down 200yds to sister hotel (my husband and I both have walking dificulties :-() , to be told , we have been transferred to Mersoy Exclusive , across the road .... brilliant !!! When we booked , we asked for a low floor,or near a lift, pool view. What we got was top flour, near to lift , main road view. The noise from the bars and traffic was horrendous , after hearing there was little chance of another room as lots of people had been transferred like us, we didnt bother. All we heard all the time were people complaining , their rooms were not suitable, at one time at 2am , outside our room !! There was guests arguing at early hours of the day (5am ), appently staff refused to sort it out. The food was well cooked , but monotonous , chicken, chicken, and more chicken !! The manager was very much unaproachable, it was the young staff who were the most pleasant. Hotel was clean, bedrooms and beds were also. It didnt spoil our holiday, but wouldnt go there again

  • Stayed: October 2012, traveled with family
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3  Thank Thackers21152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

Myself and my family stayed at the Mersoy Exclusive Hotel from 15/10/2012 through to 22/10/2012. During our time there, we found the entire hotel complex clean and the manger there had it running very effieniently. We had a few minor problems when we arrived on the 1st night but all was settled within minutes which put our minds to rest. Having stayed in ichmeler twice previously, i knew what to expect but the 7nights we stayed there far outweighed our expectation. Although the Wi-Fi wasnt the greatest(only available in the lobby). It wasn't a huge problem and was still able to contact family back home when needed 2. Our rooms were cleaned daily and found it a enjoyable stay. Entertainment was ok, there was 2 pools which kept our 2 young children entertained whilst myself and a few others kept the bar staff on there toes lol. The food was brilliant. My children who are fussy eaters found the food enjoyable and local bars/beach are only a few minutes walk away if you wanted a day out by the beach and Marmais Park which is brilliant is only 5km away and only costs 20lira(7pound) there and back so great value. Would recommend this hotel and infact Ichmeler resort a big thumbs up as you wont find value like this anywhere else in Europe. Will be back next year no doubt

Room Tip: This Hotel offers value for families as value will not be matched elsewhere in Ichmeler. Will add p...
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  • Stayed: October 2012, traveled with family
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5  Thank Nigel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

the hotel was very clean, food was great, nice clean areas. bar was nicely stocked. pool area was great. the manager ( PHOTO ) was on hand for all , and kept the place very clean. staff were pleasant and friendly, the desk manager was a little unhelpful, lack of english language didn't help us. the hotel had WI FI in lobby only ???? we could not get access to it on any floors or in bar/ pool area ( that was only downfall really ) maid service was great,the hotel had 2 pools with splash pools, one had a slide, we went with friends who had young children, they too loved it. kids ate food and had a great time. we are all booking for next year

  • Stayed: October 2012, traveled with family
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3  Thank gazman61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

The hotel is great,very clean, well maintained, towels are changed every day, friendly staff, delicious food, the rooms are spacious. Service is not intrusive, hotel staff will meet, help and answer with a smile-). The hotel feels very cozy, comfortable Close to the sea. The beach is a shingle and sand. I can give this hotel FIVE STARS!

  • Stayed: October 2012, traveled with family
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1  Thank Anna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

Me and my wife have just got back from turkey having stayed at the Mersoy. I have read a lot of reviews on here and don't understand why people nit pick its a 4* hotel in a fantastic location. I emailed the manager before we left for our holiday and asked to be upgraded for a fee the helpful manager got back very quickly and offered us a fantastic room about 20 meters away in the 5* bellavista as we were all inclusive we went over to the exclusive to use all the facility's which i didn't mind.

The pool in the bellavista area looked fantastic but told not to use as for bed and breakfast only, it was low season so pretty empty.

Getting back to the holiday when we arrived we were told that we were not going to the oriental as there was not enough bookings and all guests were moved to the exclusive some people were disappointed as didnt get the rooms they paid for but we stayed in the beautiful Bellavista so didn't get to see the rooms at the exclusive. Room was clean and comfortable, towels changed everyday, lovely balcony area with a lovely view of the pool and mountains.

The drinks were nice, beer which is Efes. There was coke, fanta, lemonade, tasted all like good quality, choice of spirits. Would of been nice if they had cocktails but not really that fussed. The food was very nice plenty of choice. Always had a good cake selection.

Free wifi and I think all the Mersoy hotels have this facility.

Downside the music in the bar and pool area is very repeatitive i think in peak season they have live entertainment but when we went october just a bit of music which is fine but the same cds all day.

we will be booking to go back next year and asking the manager for a room at the bellavista again as its very nice.

  • Stayed: October 2012, traveled as a couple
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2  Thank Grant L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mersoy Exclusive Aqua Resort

Address: Kayabal Cad No 60, Icmeler 48720, Turkey (Formerly Mersoy Exclusive)
Location: Turkey > Turkish Aegean Coast > Mugla Province > Icmeler
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Icmeler
#12 Spa Hotel in Icmeler
Price Range: $44 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mersoy Exclusive Aqua Resort 4*
Number of rooms: 133
Official Description (provided by the hotel):
Mersoy Exclusıve Aqua Resort Hotel is located in İçmeler/Marmaris where the blue of the sea and the green of the forest meets.The Hotel is ideally located and only 150 m to the famous Beach of İçmeler. It’s situated at the center of the town with a walkıng distance to shops, boutıques, restaurants and bars.There are minibuses which go to / from Marmaris every 5 minutes. The Bus Stop is just in front of the Hotel.Standard rooms have double/single beds. A baby cot or an extra bed can be put upon request. Maximum capacity of room is 3 pax.All standard rooms have:-Telephone-Satellite TV, LCD TV-Minibar (empty)-Safebox (payable)-Balcony or Terrace-Shower or Bathtub-Hairdryer-Split Air Conditioner- Pool or Mountain or Street view (ROH)Family roomsareequipped the same as Standard Rooms. Family rooms consist of 2 rooms (1 bed room+1 livingroom) and 1 bathroom. In the bedroom there are Double bed or Single beds, and in the living room - one double sofa bed. Between rooms there is a door.The Hotel has 3 main Blocks at 4 floors in each. In every block there is an elevator. A and B Blocks are on the main Street, C Block is connected with them by nice narrow road, which has lenth about 80m. Most of the Family Rooms are located in the C Block. That’s why the AQUAPARK, MINI CLUB and THE ANIMATION STAGE are located also at the C Block.The decoration of the rooms may vary according to the Blocks and Floors. The rooms are sold according to ‘’Run Of The House System’’ (ROH).Booking by blocks is not performed.Check-out time is till 12.00. Check-in time is from 14.00.Late check-out can be given upon availability and with extra charge. Late check-out must be performed till 18.00. ... more   less 
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Also Known As:
Hotel Mersoy Exclusive
Mersoy Exclusive Icmeler

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